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japanese 95 english office 97 please help

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Japan Information and Cultural Centre, Embassy of Japan

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Jul 24, 1997, 3:00:00 AM7/24/97
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we have a compaq deskpro (not sure which version but it is new (1 month)
and definately intel) with Japanese windows 95, english office 97 and a
japanese word processor called ichitaro (v 6.3). It works fine for a
week and then goes into 'safe mode' and freezes. The only way to
continue is to turn off.
When you turn back on, then there is only the green/blue windows screen,
no mouse, nothing. it stays like that. the green hard disk light is on
so it is trying to do something.. . .

the 'engineers' came two weeks ago had no idea what the problem was and
re-installed everything muttering software problem (not covered by the
guarantee) but offered no explanation as to what 'software problem'
meant (it is a different dept). they also took a day to do it (2 people)
and charged 150 pounds an hour.

the same has happened again (ie the computers current state is dead)
they are threatening to charge again when they come out!!

Now I know you cannot install Japanese applications on to English win95
(unless they are special editions) but can you install english office97
onto Japanese win 95? or is it a problem with ichitaro 6.3 (designed for
win3.1)

I would appreciate any help or advice. Thanks in advance.

fergus macdermot

Japan Information and Cultural Centre, Embassy of Japan,
101-104 Piccadilly, London W1V 9FN, UK.
Tel 0171 465 6500 Fax 0171 491 9347
Website http://www.embjapan.org.uk/

Japan Information and Cultural Centre, Embassy of Japan,
101-104 Piccadilly, London W1V 9FN, UK.
Tel 0171 465 6500 Fax 0171 491 9347
Website http://www.embjapan.org.uk/

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