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Iphone Won 39;t Download Email Attachments
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Rhona Gallaher
Jan 18, 2024, 7:42:45 PM1/18/24
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For the last six months or so, attachments on emails I received from others have been randomly "disappearing." I can see the attachments on my iPhone's email reader, and download them, but if I log into the webmail from my Macbook, they're not there. Sometimes, I can forward the email to myself, and the attachments will magically appear. Sometimes, I can download the attachments from my iPhone, and then forward them to myself, and successfully see/download/save the attachments that way.
This has been a very random occurrence. Sometimes the attachments come through just fine. The type of attachment doesn't seem to be the issue. I've "lost" jpegs, mp3s, pdfs, videos. Links seem to be fine. It doesn't seem to be related to browser, either.
iphone won 39;t download email attachments
Download https://t.co/DPxDApIDXv
I've been in touch with my email provider (Earthlink) and all they will say is that it's an Apple problem. A friend of mine tried sending a video to her client list, and none of us who had Earthlink accounts received the video, so I'm really skeptical that it's an Apple problem.
Thank you for using Apple Support Communities. From our understanding, when you receive an email with an attachment, the attachment will either not be available at all or will disappear, do we have that right? You mentioned that you can see them on your iPhone, is that correct? Let's see if we can isolate it a bit more. Are there any updates available for your Mac? Does this only happen with your EarthLink email account?
We'd like to help share some helpful ideas to assist you with your issue forwarding emails with more than 5 attachments. Looking over Reply to and forward emails in Mail on iPhone it does not appear there are any limits mentioned. What we would suggest since the email even though comes from the iPhone, it will still pass through the server for Outlook, so we would start with contacting their support to see if there are any compatible conflicts happening from the iOS that they could address if there is an issue with how they are read from iOS 16.2. If you reach out without any success, we would further recommend contacting Apple Support
This issue started with a recent update as everyone else has also experienced. Forwarding attachments is a critical function for my business use. It is extremely disappointing that Apple first created the issue and secondly has been very slow to address and remedy. Apple products used to have a tag line that "it just works." Seems that that is no longer the case. When will Apple fix the problem they created???
I just downloaded the update two days ago with 16.4.1(a). Now I have the problem. Unable to forward attachments as attachments fail to load. And these are PDFs. Also, when expanding or enlarging an attachment, it simply disappears. The software is very unstable in other ways, too.
I am on 16.5.1, both iPad and iPhone and have the same issue. However, I noticed that I get the error message, but when I send anyway the email is sent with an attachment. I BCC myself so I can see what is received.
I have been using Apple products for over 20 years and I love my iPhone and iPad. I use them to do business on the go. Not able to freely email multiple attachments is quite limiting and frankly a joke for Apple to not have a solution to this issue. This is a serious matter world wide and needs to be resolved immediately.
In the Mail app , you can attach photos, videos, and documents to an email. You can also scan a paper document and send it as a PDF attachment, or draw directly in an email and send the drawing as an attachment. Depending on the file size, the attachment might appear inline with the text in the email or as at the end of the email.
Take a new photo or video and attach it to the email: Tap above the keyboard, then take a new photo or video. Tap Use Photo or Use Video to insert it into your email, or tap Retake if you want to reshoot it.
Your issue sounds like something to do with the Gmail app. That is not an Apple app, and you would need to check settings in the Gmail app to see how it displays attachments. I've not received any Gmail that uses an attachment, so I cannot answer that, but I'm going to test this out. It will take a few minutes to construct an email with attachments and send it to my Gmail account and see what happens.
EDIT: When I attached a photo to my Outlook email on the computer and sent that to my Gmail account on the Gmail app, it did not show a paperclip, it showed a small thumbnail of the photo and when I clicked on it, it opened the photo in another page. If you go to the Settings of the Gmail app, on the app itself, it has a setting for Show Sender Images.
Some PDF attachments are not showing on the Apple Mail app. It shows the paper clip on the mail list but no attachment inside the message. But there is an attachment, because if I try to forward the message, Apple Mail asks me if I want to include it. One of these attachments is a bill I have to pay monthly. Because of that issue, I have to use Outlook to see my bill.
This is a really bad bug. I like using my "Mail" app because it's has all my email accounts in one place. But what's the point of having the "Mail" app take up storage on my phone if I just have to download the gmail app anyway.
The isssue isn't with Microsoft. I have the same problem with emails sent to me with PDFs from a security appliance I use on my network. Doesn't go through Microsoft. Apple needs to come up with a fix. I can duplicate the issue 100%. Will display and open on all mail clients except for Apple iOS mail.
Ok so it seems like I am having the opposite problem of others in that my native iOS mail app shows tha attachment at the bottom of the email as one would expect to see, but when I am using the gmail iOS app on my iPhone 6s I don't see that attachment icon at the bottom of the email even though the email shows tha paper clip. Same issue on my iPad mini
Well the lack of activity on this thread in two years isn't really indicative of an "issue" - just an occasional failure of attachments opening on some mail clients. Happens from time to time and has done for as long as there's been email. As long as they open on one application or another no-one's going to be that bothered.
I'm having the same issue, I have an msn account and a gmail account and a shaw account and all show that there is an attachment but nothing in the body of the text on my iphone 8 ios 11.4, But when I go into my mail on my mac the attachments are all there, this seemed to just start happening after the last iphone update. Would be nice if there was a solution to this, please help
I too am getting emails on my I products with attachment but no attachments show at the bottom. I can open them in windows and forward the same email back to me and they show at the bottom. Something if funny in appleville.
Apparently in a recent Apple Mail update the "forward attachments" behavior had the default changed. After many years of being able to forward an attached file with a simple "Forward" command I found that not only did the forwarded message not contain the attachment, the Apple Mail application also would not allow a Drag-n-Drop of the attachment from the received message to the new outgoing message. Clearly this was different behavior than I had previously gotten from the Apple Mail client.
Thank you for using the Apple Support Communities. It sounds like you are not able to view email attachments in conversations and we are happy to help! To "See emails with attachments" follow the steps below:
You can also use the Attachments mailbox, which shows emails with attachments from all accounts. To view it, tap Mailboxes at the top left, tap Edit above the Mailboxes list, then select Attachments."
I just read about Apple's Mail Drop ( -us/HT203093), and realized that all of the "downloading" forever messages I can recall have fairly large attachments, some MB or so, sent from iPhones. I think it is likely that, under the hood, these attachments are probably sent by Mail Drop, and therefore the trouble is probably in Mail Drop. Does anyone disagree with that?
I'm puzzled. I just tried with 2 email accounts I have, and in the reply, Remove Attachments was not grayed out (see screenshot below) either when the email was selected from the inbox list or when the email was opened as a separate window.
I meant that the message on the right was the one that I clicked on. It's essentially the same scenario as in the screenshot you sent. Except that in your screenshot the "remove attachments" is not greyed out.
Here's another screenshot. The message I've selected has 14.4MB of attachments, as you see circled in red. But when I click the "Message" tab, the "remove attachments" is greyed out. This email account is a POP account. It is not my iCloud account, which I rarely use.
Some time ago I investigated ways of moving the account from POP to IMAP without losing my database of emails, and keeping my current email address. It seemed like a long-winded and error prone process, so I didn't want to do it.
f448fe82f3
This has been a very random occurrence. Sometimes the attachments come through just fine. The type of attachment doesn't seem to be the issue. I've "lost" jpegs, mp3s, pdfs, videos. Links seem to be fine. It doesn't seem to be related to browser, either.
iphone won 39;t download email attachments
Download https://t.co/DPxDApIDXv
I've been in touch with my email provider (Earthlink) and all they will say is that it's an Apple problem. A friend of mine tried sending a video to her client list, and none of us who had Earthlink accounts received the video, so I'm really skeptical that it's an Apple problem.
Thank you for using Apple Support Communities. From our understanding, when you receive an email with an attachment, the attachment will either not be available at all or will disappear, do we have that right? You mentioned that you can see them on your iPhone, is that correct? Let's see if we can isolate it a bit more. Are there any updates available for your Mac? Does this only happen with your EarthLink email account?
We'd like to help share some helpful ideas to assist you with your issue forwarding emails with more than 5 attachments. Looking over Reply to and forward emails in Mail on iPhone it does not appear there are any limits mentioned. What we would suggest since the email even though comes from the iPhone, it will still pass through the server for Outlook, so we would start with contacting their support to see if there are any compatible conflicts happening from the iOS that they could address if there is an issue with how they are read from iOS 16.2. If you reach out without any success, we would further recommend contacting Apple Support
This issue started with a recent update as everyone else has also experienced. Forwarding attachments is a critical function for my business use. It is extremely disappointing that Apple first created the issue and secondly has been very slow to address and remedy. Apple products used to have a tag line that "it just works." Seems that that is no longer the case. When will Apple fix the problem they created???
I just downloaded the update two days ago with 16.4.1(a). Now I have the problem. Unable to forward attachments as attachments fail to load. And these are PDFs. Also, when expanding or enlarging an attachment, it simply disappears. The software is very unstable in other ways, too.
I am on 16.5.1, both iPad and iPhone and have the same issue. However, I noticed that I get the error message, but when I send anyway the email is sent with an attachment. I BCC myself so I can see what is received.
I have been using Apple products for over 20 years and I love my iPhone and iPad. I use them to do business on the go. Not able to freely email multiple attachments is quite limiting and frankly a joke for Apple to not have a solution to this issue. This is a serious matter world wide and needs to be resolved immediately.
In the Mail app , you can attach photos, videos, and documents to an email. You can also scan a paper document and send it as a PDF attachment, or draw directly in an email and send the drawing as an attachment. Depending on the file size, the attachment might appear inline with the text in the email or as at the end of the email.
Take a new photo or video and attach it to the email: Tap above the keyboard, then take a new photo or video. Tap Use Photo or Use Video to insert it into your email, or tap Retake if you want to reshoot it.
Your issue sounds like something to do with the Gmail app. That is not an Apple app, and you would need to check settings in the Gmail app to see how it displays attachments. I've not received any Gmail that uses an attachment, so I cannot answer that, but I'm going to test this out. It will take a few minutes to construct an email with attachments and send it to my Gmail account and see what happens.
EDIT: When I attached a photo to my Outlook email on the computer and sent that to my Gmail account on the Gmail app, it did not show a paperclip, it showed a small thumbnail of the photo and when I clicked on it, it opened the photo in another page. If you go to the Settings of the Gmail app, on the app itself, it has a setting for Show Sender Images.
Some PDF attachments are not showing on the Apple Mail app. It shows the paper clip on the mail list but no attachment inside the message. But there is an attachment, because if I try to forward the message, Apple Mail asks me if I want to include it. One of these attachments is a bill I have to pay monthly. Because of that issue, I have to use Outlook to see my bill.
This is a really bad bug. I like using my "Mail" app because it's has all my email accounts in one place. But what's the point of having the "Mail" app take up storage on my phone if I just have to download the gmail app anyway.
The isssue isn't with Microsoft. I have the same problem with emails sent to me with PDFs from a security appliance I use on my network. Doesn't go through Microsoft. Apple needs to come up with a fix. I can duplicate the issue 100%. Will display and open on all mail clients except for Apple iOS mail.
Ok so it seems like I am having the opposite problem of others in that my native iOS mail app shows tha attachment at the bottom of the email as one would expect to see, but when I am using the gmail iOS app on my iPhone 6s I don't see that attachment icon at the bottom of the email even though the email shows tha paper clip. Same issue on my iPad mini
Well the lack of activity on this thread in two years isn't really indicative of an "issue" - just an occasional failure of attachments opening on some mail clients. Happens from time to time and has done for as long as there's been email. As long as they open on one application or another no-one's going to be that bothered.
I'm having the same issue, I have an msn account and a gmail account and a shaw account and all show that there is an attachment but nothing in the body of the text on my iphone 8 ios 11.4, But when I go into my mail on my mac the attachments are all there, this seemed to just start happening after the last iphone update. Would be nice if there was a solution to this, please help
I too am getting emails on my I products with attachment but no attachments show at the bottom. I can open them in windows and forward the same email back to me and they show at the bottom. Something if funny in appleville.
Apparently in a recent Apple Mail update the "forward attachments" behavior had the default changed. After many years of being able to forward an attached file with a simple "Forward" command I found that not only did the forwarded message not contain the attachment, the Apple Mail application also would not allow a Drag-n-Drop of the attachment from the received message to the new outgoing message. Clearly this was different behavior than I had previously gotten from the Apple Mail client.
Thank you for using the Apple Support Communities. It sounds like you are not able to view email attachments in conversations and we are happy to help! To "See emails with attachments" follow the steps below:
You can also use the Attachments mailbox, which shows emails with attachments from all accounts. To view it, tap Mailboxes at the top left, tap Edit above the Mailboxes list, then select Attachments."
I just read about Apple's Mail Drop ( -us/HT203093), and realized that all of the "downloading" forever messages I can recall have fairly large attachments, some MB or so, sent from iPhones. I think it is likely that, under the hood, these attachments are probably sent by Mail Drop, and therefore the trouble is probably in Mail Drop. Does anyone disagree with that?
I'm puzzled. I just tried with 2 email accounts I have, and in the reply, Remove Attachments was not grayed out (see screenshot below) either when the email was selected from the inbox list or when the email was opened as a separate window.
I meant that the message on the right was the one that I clicked on. It's essentially the same scenario as in the screenshot you sent. Except that in your screenshot the "remove attachments" is not greyed out.
Here's another screenshot. The message I've selected has 14.4MB of attachments, as you see circled in red. But when I click the "Message" tab, the "remove attachments" is greyed out. This email account is a POP account. It is not my iCloud account, which I rarely use.
Some time ago I investigated ways of moving the account from POP to IMAP without losing my database of emails, and keeping my current email address. It seemed like a long-winded and error prone process, so I didn't want to do it.
f448fe82f3
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