Incoming Email Problems in SharePoint v3

MichaelB

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Dec 1, 2006, 5:06:00 PM12/1/06

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I am trying to setup Incoming Email in SharePoint Services but am running
into some issues. I have installed the SMTP service on the Server, enabled
Incoming Email in Configuration and a test document library on a site with
the alias:
doc...@sharepointserver.domain.com

Now when I email to that alias I see it is getting placed into the mail drop
folder, and a few seconds later it gets picked up. Thus nothing happens, no
post to the Document Library.

When I look at the Diagnostics Log I am getting two entries that tell me
SharePoint is not liking something but how can I remedy that?

OWSTIMER.EXE (0x0298) 0x0D20 Windows SharePoint Services
E-Mail 6873 Warning An error occurred while
processing the incoming e-mail file
C:\Inetpub\mailroot\Drop\f37d317701c715900000000d.eml. The error was: Unknown
alias..

OWSTIMER.EXE (0x0298) 0x0D20 Windows SharePoint Services
E-Mail 6871 Information The Incoming E-Mail service
has completed a batch. The elapsed time was 00:00:00.3590323. The service
processed 1 message(s) in total. Errors occurred processing 1 message(s):
Message ID: <5D68DDAB9DCC3249A35D...@mail01-xxx.domain.com>
The following aliases were unknown: doclib

------------

mail01-xxx.domain.com is our companies Exchange Server

Any help would be appreciated.

Ian Morrish

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Dec 1, 2006, 11:31:57 PM12/1/06

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Hi,
If the from address is not from the same domain then you have to enable the
library to accept these.
I had to do this on wssdemo.com to receive emails from anyone into a
discussion list.
See my notes http://www.wssdemo.com/Pages/Email.aspx

Regards,
Ian
http://www.wssdemo.com
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MichaelB

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Dec 4, 2006, 2:18:00 PM12/4/06

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Thank you Ian but that did not solve it for me. The message I am getting in
the Log is "The following aliases were unknown: doclib" where doclib is the
alias I setup for the Test Document Library. I have added the mail servers
domain (Exchange Server) as an alias but it did not make a difference. Mail
gets placed into the drop folder but SharePoint does not appear to "like" it.
Do I have to have a MX record on our DNS Servers? All I have setup for the
SharePoint Server is a standard Host (A) record.

Michael

MichaelB

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Dec 6, 2006, 1:22:01 PM12/6/06

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Hate to bump this, but does anyone else have a clue why SharePoint does not
like the Alias I setup for one of it's lists?

Todd Klindt [MVP]

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Dec 6, 2006, 6:02:49 PM12/6/06

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Just a guess, since you seem to be desperate...
First I'd make sure that the address you're sending to is the same as the
one you assigned to the doc library. Maybe copy/paste it if you haven't
already. After you've checked that I'd check others. Are you using
Incoming Email on any other libraries? Do they work? If you aren't, I'd
set it up and see if it's a problem with the system as a whole, or just with
that doc library.

tk

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Patrick Rohe

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Dec 18, 2006, 2:58:00 PM12/18/06

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Hi everyone,

I'm having the exact same problem. I've confirmed SharePoint is grabbing
the message, but then its dropping it since it can't recognize the alias
("unknown alias"). I'm wondering if there's a bug, since I noticed that when
I add an alias to a list, it appears in the "EmailEnabledLists" table in the
Configuration database, but the moment SharePoint receives the message, the
record (with the alias) is dropped from that EmailEnabledLists table. Very
strange. I may have to open a support call w/Microsoft if no one has any
ideas.