Error in jscript.dll when Internet Explorer crash with SharePoint 2003

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Dec 14, 2005, 12:02:36 PM12/14/05
Hi Everyone, I need help respect to an error that throws Internet
Explorer when trying access SharePoint Portal 2003 web page. The error
is the following one:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Faulting application IEXPLORE.EXE, version 6.0.2900.2180, faulting
jscript.dll, version, fault address 0x00016f59.

For more information, see Help and Support Center at
0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 65 78 ure iex

0018: 70 6c 6f 72 65 2e 65 78 plore.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 32 31 38 30 20 00.2180

0030: 69 6e 20 6a 73 63 72 69 in jscri

0038: 70 74 2e 64 6c 6c 20 35 pt.dll 5

0040: 2e 36 2e 30 2e 38 38 32 .6.0.882

0048: 30 20 61 74 20 6f 66 66 0 at off

0050: 73 65 74 20 30 30 30 31 set 0001

0058: 36 66 35 39 0d 0a 6f59..

Anyone can help me??

Thanks in advanced.



Jan 9, 2006, 3:17:03 AM1/9/06

I also encountered the same problem. Have you resolved it? Please enlighten


Jan 10, 2006, 10:47:53 AM1/10/06
I got the same error

Faulting application iexplore.exe, version 6.0.2900.2180, faulting

module jscript.dll, version, fault address 0x00016f59.

when logging on to a site with Sharepoint... tried changing some
security settings but didn't manage.

When the site loads ,this error comes up.

Patrick Cutajar


Jan 11, 2006, 4:10:02 AM1/11/06
I got the same problem...

Does any one have a solution?


"PaCoTe" skrev:

Steve Biggs

Jan 16, 2006, 11:05:05 AM1/16/06
Hi PaCoTe,
A customer of ours has also hit this problem (it's 100% repeatable). I've
re-posted the problem to the IE6 newsgroup in the hope that someone there
will respond. If I do, I'll post it back here so that all five of us will
get an answer!


Jan 18, 2006, 5:48:26 AM1/18/06
Me and a colleague experience the same on two identical new HP nw8240
laptops (factory installed). Windows update patches installed. 100%
repeatable when we open our intranet's start page

A workaround for us was to bookmark a site on our intranet
(http://servername/sites/somesite/default.aspx), and use "Up to intranet" to
navigate to the start page. This doesn't crash the browser. Another
workaround is to use Mozilla Firefox instead of Internet Explorer for the
content that doesn't demand IE.

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: jscript.dll
ModVer: Offset: 00016f59

Unable to copy the exception report, here's the first couple lines:

Code: 0xC0000090 Flag: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000075c66f59


Dag Christensen

"Steve Biggs" <> wrote in message


Jan 18, 2006, 8:15:40 AM1/18/06
Suggestions 1:
Restore all IE's default settings. Steps are following:

1. Delete the cookies

1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory

2. Delete all the temporary files

1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in
General tab

3. Delete the downloaded objects

1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the

General tab.
3) Press View Objects.
4) Remove all the Objects there.

4. Remove the Plug-Ins in Internet Explorer

1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose

3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.

5. Delete SoftwareDistribution folder

1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

6. Reset all settings of Internet Explorer

1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN
button - remove all checkmarks and settings unless actually required to
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.

7. Disable all third party Add-ons

1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.

Suggestion 2:
Use the System File Checker tool to scan all of the protected files on
1. Click Start, and then click Run.
2. In the Open box, type sfc /scannow, and then click OK.
Note that you may be prompted for the Windows XP installation media.
3. Test to determine if the issue is resolved.

Suggestion 3:
1. If you're on XP SP2, try the suggestions in KB 870700, here: How
troubleshoot problems accessing secure Web pages with Internet Explorer
Service Pack 2, first.

With XP you need to go (as an Administrator) to Start|Run and type "sfc
/scannow" (without the quotes and notice the space between the c and
the /.)
Have your XP CD handy and be prepared to go get a cup of coffee - it
takes a
while. This will do the same thing as Repair IE6 for XP but a lot
that is find any corrupt system files and replace them. It does NOT,
however, re-register the various software components, and you will need
do this manually using regsvr32.exe if any are shown as replaced
Event Viewer|System.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files
certain "hotfixes" which will then need to be re-installed. This may
apply to XP. To check for this, after running sfc, open a Cmd window
enter "qfecheck /v /l:c:\" (without the quotes). If you don't have
installed, it can be obtained for XP here: and for
Win2k, obtain qfecheck here: ; A
stated to be common to both is available here:
Further information about qfecheck is available here:

2. Another alternative for just IE6 repair if you don't have IE6
listed in
Add-Remove Programs, then in Start|Run then enter "rundll32
setupwbv.dll,IE6Maintenance" without the quotes, exactly as shown (it's

case sensitive), and select the appropriate entry. More detailed info
available here: Description of the Internet Explorer Repair Tool;EN-US;q194177

3. If you find that you need to do a re-install of IE6 then you can
consider the following:

1) Insert the Windows installation CD in your CD-ROM drive.
2) Click Start, and click Run.
3) Copy the command prompt below in the Open box (exactly as show -
case sensitive), and click OK. (Assumes %System% is installed in
on your C:\ partition. Change as appropriate for your particular

Rundll32.exe setupapi,InstallHinfSection DefaultInstall 132

4) It will display a "File Needed" screen, click "Browse.." and browse
<CD-ROM drive>\i386, (where <CD-ROM drive> is the drive letter of the
CD-ROM, For example, D:).

5) Click Open, click Ok, it should begin reinstalling Internet

(NOTE: It has been reported, courtesy of Steve Wechsler, that if
you're on
Windows XP Pro SP2, it may prompt you for some files that it cannot
find in
the WINDOWS\ServicePackFiles\i386 folder, which you'll then need to
browse to. It's thought that this may apply to XP Home also. The
files are iexplore.exe which actually IS in the i386 folder,
mswrd632.wpc, which is located in the Program Files\Common
Files\Microsoft Shared\TextConv folder, AND, INSTALL.IN_ ,
will be located on a slipstreamed XP Pro CD in the i386 folder and also

located in the i386 folder on an XP Pro SP1 disk. So, copying the 2
above to the WINDOWS\ServicePackFiles\i386 folder should allow you to
able to repair/reinstall IE on an SP2 system by right clicking ie.inf
the WINDOWS\inf folder and selecting Install or using the rundll32.exe
given above.)

4. You can try this also:

5. Lastly, here is a link to a MSKB article about re-installing

How to Reinstall or Repair Internet Explorer and Outlook Express in
XP (Q318378);en-us;Q318378

I hope these suggestions can helps. If the problem persists, I suggest
collect some system information using Microsoft Configuration Capture
Utility , then please send the CAB (Zip) file to me. I will try my best
research it.

Please download the tool:

For more information and overview, please refer to link below:

KB818742 Overview of the Microsoft Configuration Capture Utility

Note: The CAB file will be generated for your convenience in the
%systemroot%\MPSReports\Setup\Lite\Cab directory called
%COMPUTERNAME%_MPSReports_.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool. If the CAB file isn't produced,
compress all of the result files under
%systemroot%\MPSReport\Setup\Lite as
a Zip file. (Note: %systemroot% is the folder where you install

Dag Christensen

Jan 19, 2006, 4:55:56 AM1/19/06
Thanks for the great post!

Step 7 solved our problem.

The addin that caused the crash is called "HP Credential Manager for
ProtectTools" by Cognizance Corporation. It was preinstalled when we
received our laptops. Disabled it and the crashes are gone.


Dag Christensen

"pcuta" <> wrote in message
> Suggestions 1:
> =========================

> 7. Disable all third party Add-ons
> 1) Open Internet Explorer.
> 2) Click Tools to select Manage Add-ons.
> 3) Disable all third party Add-ons.


Steve Biggs

Jan 19, 2006, 5:15:02 AM1/19/06
Dag and pcuta -
Wonderful - our customer has Cognizance too! Thanks both.
I shall make the same suggestion immediately...


Jan 24, 2006, 2:36:51 PM1/24/06
I also have an HP nw8240 Mobile Workstation with the same problem.

I fixed the problem by disabling the Add-on called HP Credential
Manager for ProtectTools.

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