Error in jscript.dll when Internet Explorer crash with SharePoint 2003

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PaCoTe

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Dec 14, 2005, 12:02:36 PM12/14/05
to
Hi Everyone, I need help respect to an error that throws Internet
Explorer when trying access SharePoint Portal 2003 web page. The error
is the following one:


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application IEXPLORE.EXE, version 6.0.2900.2180, faulting
module
jscript.dll, version 5.6.0.8820, fault address 0x00016f59.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 65 78 ure iex

0018: 70 6c 6f 72 65 2e 65 78 plore.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 32 31 38 30 20 00.2180

0030: 69 6e 20 6a 73 63 72 69 in jscri

0038: 70 74 2e 64 6c 6c 20 35 pt.dll 5

0040: 2e 36 2e 30 2e 38 38 32 .6.0.882

0048: 30 20 61 74 20 6f 66 66 0 at off

0050: 73 65 74 20 30 30 30 31 set 0001

0058: 36 66 35 39 0d 0a 6f59..

Anyone can help me??

Thanks in advanced.

Francisco.

Allan

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Jan 9, 2006, 3:17:03 AM1/9/06
to
Hi,

I also encountered the same problem. Have you resolved it? Please enlighten
me.

Cheers
Allan
Allan...@sg.yokogawa.com

patrick...@gmail.com

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Jan 10, 2006, 10:47:53 AM1/10/06
to
I got the same error

Faulting application iexplore.exe, version 6.0.2900.2180, faulting


module jscript.dll, version 5.6.0.8820, fault address 0x00016f59.

when logging on to a site with Sharepoint... tried changing some
security settings but didn't manage.

When the site loads ,this error comes up.

Patrick Cutajar
Malta

Mr_Nusse

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Jan 11, 2006, 4:10:02 AM1/11/06
to
Hi...
I got the same problem...

Does any one have a solution?

//Jocke

"PaCoTe" skrev:

Steve Biggs

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Jan 16, 2006, 11:05:05 AM1/16/06
to
Hi PaCoTe,
A customer of ours has also hit this problem (it's 100% repeatable). I've
re-posted the problem to the IE6 newsgroup in the hope that someone there
will respond. If I do, I'll post it back here so that all five of us will
get an answer!

Regards,
Steve.

news.microsoft.com

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Jan 18, 2006, 5:48:26 AM1/18/06
to
Me and a colleague experience the same on two identical new HP nw8240
laptops (factory installed). Windows update patches installed. 100%
repeatable when we open our intranet's start page
(http://servername/default.aspx).

A workaround for us was to bookmark a site on our intranet
(http://servername/sites/somesite/default.aspx), and use "Up to intranet" to
navigate to the start page. This doesn't crash the browser. Another
workaround is to use Mozilla Firefox instead of Internet Explorer for the
content that doesn't demand IE.

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: jscript.dll
ModVer: 5.6.0.8820 Offset: 00016f59

Unable to copy the exception report, here's the first couple lines:

Code: 0xC0000090 Flag: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000075c66f59

Regards,

Dag Christensen


"Steve Biggs" <Steve...@discussions.microsoft.com> wrote in message
news:564CF5A9-A8A4-471D...@microsoft.com...

pcuta

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Jan 18, 2006, 8:15:40 AM1/18/06
to
Suggestions 1:
=========================
Restore all IE's default settings. Steps are following:

1. Delete the cookies

1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory

2. Delete all the temporary files

1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in
the
General tab

3. Delete the downloaded objects

1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the

General tab.
3) Press View Objects.
4) Remove all the Objects there.

4. Remove the Plug-Ins in Internet Explorer

1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose

Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.

5. Delete SoftwareDistribution folder

1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

6. Reset all settings of Internet Explorer

1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is
"Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN
Settings..."
button - remove all checkmarks and settings unless actually required to
use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from
"Enable
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.

7. Disable all third party Add-ons

1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.

Suggestion 2:
=====================
Use the System File Checker tool to scan all of the protected files on
your
computer:
1. Click Start, and then click Run.
2. In the Open box, type sfc /scannow, and then click OK.
Note that you may be prompted for the Windows XP installation media.
3. Test to determine if the issue is resolved.

Suggestion 3:
========================
1. If you're on XP SP2, try the suggestions in KB 870700, here: How
to
troubleshoot problems accessing secure Web pages with Internet Explorer
6
Service Pack 2, http://support.microsoft.com/?kbid=870700#9 first.

With XP you need to go (as an Administrator) to Start|Run and type "sfc
/scannow" (without the quotes and notice the space between the c and
the /.)
Have your XP CD handy and be prepared to go get a cup of coffee - it
takes a
while. This will do the same thing as Repair IE6 for XP but a lot
more,
that is find any corrupt system files and replace them. It does NOT,
however, re-register the various software components, and you will need
to
do this manually using regsvr32.exe if any are shown as replaced
in
Event Viewer|System.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files
from
certain "hotfixes" which will then need to be re-installed. This may
also
apply to XP. To check for this, after running sfc, open a Cmd window
and
enter "qfecheck /v /l:c:\" (without the quotes). If you don't have
qfecheck
installed, it can be obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470 ; A
version
stated to be common to both is available here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=155C
7C58-102E-47B0-A12A-BFAB8CFCCC03
Further information about qfecheck is available here:
http://support.microsoft.com/kb/282784/EN/

2. Another alternative for just IE6 repair if you don't have IE6
listed in
Add-Remove Programs, then in Start|Run then enter "rundll32
setupwbv.dll,IE6Maintenance" without the quotes, exactly as shown (it's

case sensitive), and select the appropriate entry. More detailed info
is
available here: Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q194177

3. If you find that you need to do a re-install of IE6 then you can
consider the following:

1) Insert the Windows installation CD in your CD-ROM drive.
2) Click Start, and click Run.
3) Copy the command prompt below in the Open box (exactly as show -
it's
case sensitive), and click OK. (Assumes %System% is installed in
Windows
on your C:\ partition. Change as appropriate for your particular
situation.)

Rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

4) It will display a "File Needed" screen, click "Browse.." and browse
to
<CD-ROM drive>\i386, (where <CD-ROM drive> is the drive letter of the
CD-ROM, For example, D:).

5) Click Open, click Ok, it should begin reinstalling Internet
Explorer.

(NOTE: It has been reported, courtesy of Steve Wechsler, that if
you're on
Windows XP Pro SP2, it may prompt you for some files that it cannot
find in
the WINDOWS\ServicePackFiles\i386 folder, which you'll then need to
browse to. It's thought that this may apply to XP Home also. The
specific
files are iexplore.exe which actually IS in the i386 folder,
mswrd632.wpc, which is located in the Program Files\Common
Files\Microsoft Shared\TextConv folder, AND, INSTALL.IN_ ,
which
will be located on a slipstreamed XP Pro CD in the i386 folder and also

located in the i386 folder on an XP Pro SP1 disk. So, copying the 2
files
above to the WINDOWS\ServicePackFiles\i386 folder should allow you to
be
able to repair/reinstall IE on an SP2 system by right clicking ie.inf
in
the WINDOWS\inf folder and selecting Install or using the rundll32.exe
line
given above.)

4. You can try this also: http://windowsxp.mvps.org/IEFIX.htm

5. Lastly, here is a link to a MSKB article about re-installing
IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

I hope these suggestions can helps. If the problem persists, I suggest
you
collect some system information using Microsoft Configuration Capture
Utility , then please send the CAB (Zip) file to me. I will try my best
to
research it.

Please download the tool:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For more information and overview, please refer to link below:

KB818742 Overview of the Microsoft Configuration Capture Utility
(MPS_REPORTS)
http://support.microsoft.com/?id=818742

Note: The CAB file will be generated for your convenience in the
%systemroot%\MPSReports\Setup\Lite\Cab directory called
%COMPUTERNAME%_MPSReports_.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool. If the CAB file isn't produced,
please
compress all of the result files under
%systemroot%\MPSReport\Setup\Lite as
a Zip file. (Note: %systemroot% is the folder where you install
Windows.)

Dag Christensen

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Jan 19, 2006, 4:55:56 AM1/19/06
to
Thanks for the great post!

Step 7 solved our problem.

The addin that caused the crash is called "HP Credential Manager for
ProtectTools" by Cognizance Corporation. It was preinstalled when we
received our laptops. Disabled it and the crashes are gone.

Regards,

Dag Christensen


"pcuta" <patrick...@gmail.com> wrote in message
news:1137590139.9...@g49g2000cwa.googlegroups.com...
> Suggestions 1:
> =========================
(...)


> 7. Disable all third party Add-ons
>
> 1) Open Internet Explorer.
> 2) Click Tools to select Manage Add-ons.
> 3) Disable all third party Add-ons.
>

(...)


Steve Biggs

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Jan 19, 2006, 5:15:02 AM1/19/06
to
Dag and pcuta -
Wonderful - our customer has Cognizance too! Thanks both.
I shall make the same suggestion immediately...

Cheers,
Steve.

sonde...@gmail.com

unread,
Jan 24, 2006, 2:36:51 PM1/24/06
to
I also have an HP nw8240 Mobile Workstation with the same problem.

I fixed the problem by disabling the Add-on called HP Credential
Manager for ProtectTools.

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