HOTMAIL IDENTITY THEFT
DANIELLE
HAD A WEBCAM AND TOOK OVER MY PASSWORD. SAID HE WOULD NOT GIVE ME BACK MY
EMAIL ACCOUNT UNLESS I EXPOSED MYSELF TO HIM VIA WEBCAM. I REFUSED AND HAVE
LOST ACCESS TO MY HOTMAIL ACCOUNT. IT CONTAINS MANY PERSONAL LETTERS, AND I
DESPERATELY WANT TO TAKE CONTROL OVER MY ACCOUNT AS SOON AS POSSIBLE. HE
HAS CHANGED MY PASSWORD, AND I AM ASKING YOU FOR HELP TO REGAIN CONTROL OF MY
ACCOUNT.
Malke
Contact Hotmail support. There is no other way to deal with this. While
you are working with Hotmail support, you also need to take steps to
secure your computer. You may want to consult a professional computer
technician for this.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Patrick Dickey
Hi Danielle,
Your best bet in this is to contact MSN about this. I'm assuming
that when you created your hotmail account, you had an alternate e-mail
address. You can try the reset password process at the login prompt.
You'll have to provide your zip code and secret answer (I believe).
Then it should send a new password to your alternate e-mail.
If you've stopped using your alternate e-mail and haven't updated
it in hotmail, then you need to try calling MSN at one of their customer
support numbers. However, unless your hotmail account is a sub-account
on a MSN Premium account (or a hotmail Plus account) they may not be
able to help you.
Try calling 1-800-386-5550 or 1800-494-2962 and talk with the tech
support. Explain to them exactly what happened. You will also want to
block and delete this person on Messenger.
Finally, he may not have taken control of your account. If you're
getting the message that says you've tried signing in too many times,
then what he's doing is trying to crack your password. So, hotmail is
locking your account because the server knows someone is trying to crack
it. The problem with this is that if you have MSN unblock the account,
it will automatically lock up again, since he's probably still running
the password cracker.
If, however, for some reason you get him on messenger again (this
is NOT recommended), and can do so, send a voice clip or something to
him, just so you'll make a direct connection. Then, open a command
prompt (Start ---> Run.. cmd) and type in netstat -a > c:\netstat.txt
This will give you a text file showing what ports are open and what the
remote IP address is. In there , will be his IP address. You can then
take it to a site called www.arin.org and put it in their search box.
That will give you the e-mail address for his provider. Contact them,
and explain what he's doing, and give them the times that he was online
with the IP address. They will possibly suspend his account.
HTH and I'm sorry to hear this happened to you.
--
Patrick Dickey <pd1c...@removethis.msn.com>
http://www.pats-computer-solutions.com
Smile.. someone out there cares deeply for you.
Patrick Dickey
Hi again Danielle,
In my earlier post, I referred you to a site where you can determine
who his provider is by his IP address. Unfortunately, I gave you the
wrong address. The actual address is http://www.arin.net not arin.org.
I'm sorry for any confusion that this may have caused you.
Also, you definitely want to follow Malke's advice about securing
your computer.
Lanwench [MVP - Exchange]
"DANIELLE" <DANI...@discussions.microsoft.com> wrote in message
news:4D6972F9-E8FF-45E2...@microsoft.com...
Hi, Danielle - in addition to the other sound advice - please don't type in
all caps. It's very difficult to read, is considered "shouting," and will
likely result in your messages being ignored by many who would otherwise
happily volunteer to help you (or to try so, anyway). Good luck resolving
your hotmail issue, anyway.
Mike Hall (MS-MVP)
Do NOT use web based mail for anything important or that could be used
against you.. you have an ISP based mail service for stuff like that..
--
Mike Hall
MVP - Windows Shell/User
"DANIELLE" <DANI...@discussions.microsoft.com> wrote in message
news:4D6972F9-E8FF-45E2...@microsoft.com...
PopS
"Mike Hall (MS-MVP)" <mike...@mvps.org> wrote in message
news:%23iyqGVb...@TK2MSFTNGP12.phx.gbl...
: Danielle
:
: Do NOT use web based mail for anything important or that could
be used
: against you.. you have an ISP based mail service for stuff like
that..
==> Uhh, no, ISP based mail service is NOT much more secure than
web based email. Better to just say don't use e-mail for time
sensitive, important or anything that could be used against you
period. Unencrypted e-mail can never be secure; even encrypted
isn't 100% secure but for that you usually have to be targetted,
not picked at random.
Pop
:
: --
: Mike Hall
: MVP - Windows Shell/User
...
Mike Hall (MS-MVP)
==> Uhh, no.. ISPs record IP addresses accessing their mail servers..
Hotmail and Yahoo do not.. Hotmail and Yahoo ID's are way easier to hijack,
and once done, full access to the mail server is assured from anywhere that
one has internet access..
--
Mike Hall
MVP - Windows Shell/User
"PopS" <nob...@devnull.spamcop.net> wrote in message
news:%231HS0rp...@tk2msftngp13.phx.gbl...
DANIELLE
First of all I am sorry that I wrote in caps, I was not yelling at anyone,
my mistake. Second of all I would like to thank all of you for giving me
great advise. I want to let you all know that I have managed to get my
account back! Thanks to the technical support team at Hotmail, I have my
account back. I am so relieved, but I have to tell you that this predator
still has posession of my girlfriends accounts. He refuses to give them back
their accounts until they expose themselves.
WHen I finally got back into my account I found out that he changed my email
settings. He put his own email address as my "alternate" address, so I now
have his email address and I have reported it to the Hotmail Staff.
Thanks again guys for all yor help!
Danielle
Mike Hall (MS-MVP)
Way to go.. now setup your ISP mail account and start using that for
important mail.. regardless of what PopS says, it is a better way to get
mail.. unlike web based e-mail, you can store your ISP mail on your
computer, and have the ISP delete mail that you have read and stored in this
way..
A tip for you.. when setting up ISP mail, whether you use Outlook or Outlook
Express, create folders, and as you get mail, move it from the inbox to your
created folders.. it will be safe that way..
Good luck to you, and hope that your friends get their accounts back.. you
may want to give them the same advice as I have given to you..
--
Mike Hall
MVP - Windows Shell/User
"DANIELLE" <DANI...@discussions.microsoft.com> wrote in message
news:04EDAFA6-D481-4CC0...@microsoft.com...
Malke
> Hi, this is Danielle,
>
> First of all I am sorry that I wrote in caps, I was not yelling at
> anyone,
> my mistake. Second of all I would like to thank all of you for giving
> me
> great advise. I want to let you all know that I have managed to get
> my
> account back! Thanks to the technical support team at Hotmail, I have
> my
> account back. I am so relieved, but I have to tell you that this
> predator
> still has posession of my girlfriends accounts. He refuses to give
> them back their accounts until they expose themselves.
> WHen I finally got back into my account I found out that he changed my
> email
> settings. He put his own email address as my "alternate" address, so
> I now have his email address and I have reported it to the Hotmail
> Staff. Thanks again guys for all yor help!
WTG, Danielle! I'm happy for you. You definitely should report this guy
to MSN/Hotmail and maybe even the police. Depending on where you live,
his actions could be criminal.
Stay safe, now.
DANIELLE
were able to get his IP address and in turn his service providor. My sister
helped me out and I will be contacting his service providor tomorrow.
I'll let you know if we are able to find him or not.
Thanks again for all your help, much appreciated.
Danielle
mae
Hotmail checks [Originating-IP]
--
mae
"Mike Hall (MS-MVP)" <mike...@mvps.org> wrote in message
news:e5O50QqI...@TK2MSFTNGP12.phx.gbl...
Mike Hall (MS-MVP)
ISP mail generally defaults to 'save to computer, delete from server' after
having been read.. in this way, if my ISP account was hacked, the hacker
would not see or gain access to mail that I already had.. this is not true
of Hotmail or Yahoo.. all mail in that type of account becomes 'fair' game..
This has nothing whatsoever to do with getting access to ISP mail from the
web..
--
Mike Hall
MVP - Windows Shell/User
"mae" <agra...@notemail.msn.com> wrote in message
news:uaa6eeyI...@TK2MSFTNGP10.phx.gbl...
mae
I quit using that in the 90's.
Have left my mail on the server since then.
You can archive Hotmail and Yahoo! to your computer.
But yes, the mail you choose to leave on the server could get
accessed by a hacker. I always heard never to have anything
in an e-mail you might not want published to the world.
I think the OP problem was not Hotmail but with Messenger.
--
mae
"Mike Hall (MS-MVP)" <mike...@mvps.org> wrote in message
news:ORpEVn0I...@TK2MSFTNGP15.phx.gbl...
Mike Hall (MS-MVP)
MSN Messenger mail is Hotmail.. in the meantime, POP3 accounts are alive and
well, and still the best way to handle mail..
--
Mike Hall
MVP - Windows Shell/User
"mae" <agra...@notemail.msn.com> wrote in message
news:e7AkUK1...@TK2MSFTNGP12.phx.gbl...
Patrick Dickey
You're welcome, and I hope that you're able to get this resolved.
In the future, (As I'm not entirely sure of the whole situation) I would
recommend not accepting any files from people in Messenger (I'm assuming
that you had accepted something from him prior to your account being
taken) unless you know the person.
If you would like more tips on how to protect yourself when you're
online, you can check out sites like
http://www.microsoft.com/athome/security/default.mspx and you can post
questions here or in news://microsoft.public.security
We're here to do our best to help you.
Patrick Dickey
> Mae
>
> MSN Messenger mail is Hotmail.. in the meantime, POP3 accounts are alive and
> well, and still the best way to handle mail..
>
An interesting debate is brewing here. I'll chime in that currently my
ISP gives me a msn.com e-mail address. They don't use POP3.
(QwestDSL). So, it's going to depend on your ISP in the end. The one
nice thing about them using msn.com is that I'm able to download my
e-mail to Outlook, and move it to personal folders-- thus deleting it
off of the server.
Regardless of whether you use web-based or POP3 e-mail, it's important
that you move the mail out of your inbox (as Mike said) and onto your
computer. There are programs that will allow you to 'scrape' your
hotmail account, if necessary.
And, while Danielle's original problem came from Messenger, it affected
her hotmail account. The important thing here is that she got her
account back, and is on the path to getting this person caught.
SALEM@discussions.microsoft.com ABDULLA SALEM
Sharal
Sharal
Dan W.
the account is a paid account type then you will be able to get more
support. Contact Microsoft and/or MSN support and this should help you
get started:
http://support.microsoft.com/select/?LN=en-us&x=14&y=11&target=assistance
--
Dan W.
Computer User