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Download From Onedrive Slow
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Lenita Rickabaugh
Jan 19, 2024, 12:35:16 AM1/19/24
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Been using my 1TB OneDrive with Office 365 for 5+years with iCloud for Windows. After upgrading my MS Surface Book 2 to the 20H2 Windows 10 version (or approximately at that time), browsing any folder on OneDrive has become incredibly slow (maybe 30-seconds to simply open an empty folder)! This behavior ONLY happens on my MS Surface Book 2 computer. On this and other computers (MacOS), I keep all of my files stored locally, so I am not using the "Files on Demand" feature. All folders and files are 100% sync'd on this computer (Onedrive all up-to-date). However, navigating through the files / folders only in my OneDrive folder is now incredibly slow since each click takes like 20-30-seconds or so to complete!
download from onedrive slow
Download File https://t.co/bT0wwjC58M
So, I deleted that new user account, and started again with a fresh new user, installing each app I normally use, one at a time, and checking OneDrive responsiveness after each install to see if the problem existed. What I found was that after installing iCloud Desktop from the MS Store (11.6) and setting up Outlook 2016 (latest) to use my contacts, calendar and Apple email account that is when the OneDrive problem occurred! Since I share my contacts and calendar with various devices (iPhone, my wife's Mac, ...) I have to use iCloud Desktop for Windows.
I followed your same path (remove "iCloud for Windows" installed from the Microsoft Store [currently version 12.4 as of 2021-07-04]) and the extremely sluggish response of my OneDrive cloud-based desktop icons (20-40 seconds lag) disappeared completely (now instant response to left-click, right-click, double-click, etc.).
I haven't installed the "iCloud for Windows" available from the Apple website yet (version 7.something), because I have other means to get files between my Apple and Windows ecosystems at the moment. Once I've done some other tweaking, I'll probably re-install one of the "iCloud for Windows" versions and try troubleshooting again.
In my experience I discovered that if I un-checked the iCloud Drive option then the normal speed returned. As I only use iCloud to sync photos and calendar then it wasn't a problem. As the slow time to open is around a minute then what is happening appears to be a system timeout. It appears that iCloud and OneDrive are competing to up date file attributes even thought the relevant folders are separate and not overlapping at all. Once the timeout occurs the file opens in the relevant app.
Oddly this issue occurred again. I discovered that even though iCloud drive was deselected, everything was v. slow. The I realised that my iCloud shared photos location was causing a problem. So in iCloud settings I changed the Shared Photos folders to a position outside of OneDrive. Voila! Normal speed was resumed.
The same issue and all the accompanying symptoms just started happening for me today. Unfortunately I can't uninstall iCloud as I use it to sync my iPhone with MS Outlook/Office 365 on the laptop. FYI, I also just installed iCloud from the MS app store, so this also seems to validate that it's an iCloud issue.
So i noticed very frustrating slowness on accessing OneDrive post updating to 20H2. its taken nearly 2 weeks to find the above advise. I simply removed iCloud, I wasn't using it anyway, so for me it was easy.
So damn frustrating; for one last attempt, I too deleted iCloud and reinstalled it from the MS Store. After that, I could no longer login to iCloud for Windows... says username / password is invalid, but that is BS (my password is fine). I then removed my Apple accounts from Outlook, thinking that might be the issue, but no, now my PC has no Apple product interfaces. I put this all aside for now so I didn't throw my laptop against the wall in frustration (not really, but I am disgusted with how screwed up iCloud for Windows has become)!
Why is OneDrive for Business so unacceptably slow? I've had a case open with Microsoft Support since February and to date they have involved several different teams, run numerous diagnostics and tests remotely on my computer, but still haven't been able to improve let alone resolve the very poor download speeds we are getting across the company. They can see the issue with their own eyes, and the under-performing tests are appearing in their diagnostic logs, but for whatever reason they cannot fix their own systems!
We have a fibre-optic leased line, 100Mbit over a 1Gbit bearer. Running a speed test, I am getting the full 100Mbit up and down, and yet when I am downloading a file (whether it's a few MB or a few hundred MB) from OneDrive, the download rate hovers between 500Kb/s and 800Kb/s.
Whenever any of our users save anything to OneDrive and the document is no longer cached, they have to wait for what feels like an eternity for the file to be downloaded before it can be opened. If they're opening the file via an application, then that application will hang and stop responding until the file has been downloaded from their OneDrive.
If this is how OneDrive has been designed, then it should not be labelled as a business service. There are other solutions out there from competitors that outperform OneDrive, and unfortunately if these issues are not resolved soon, I doubt we will be the only business who migrates away from OneDrive or even Microsoft altogether.
That's your opinion, but it's not just me. There are loads of other complaints online when searching for OneDrive performance issues. Microsoft Support has just told me their senior engineers haven't bothered to respond to them since they last sent them more diagnostics over 2 weeks ago.
I suspect we're being throttled by SharePoint, as I can download a 100MB file at full rate first time, second time, third time... Wait a few minutes and try the same or a different file and it'll be downloading at somewhere between 400kb/s to 800kb/s, during which time there's no excessive bandwidth usage our end, and even running a speed test shows a throughput of 100Mbit both ways, and yet after the speed test completes (which was running during the slow download from OneDrive), the OneDrive download speed does not improve.
It's not a Windows thing either. I get the same behaviour when downloading files from one of our Linux servers hosted in a London data centre... The first few downloads are downloaded at a rate of over 100mb/s, but then suddenly the next lots of downloads are downloading at the same 400kb/s to 800kb/s rate.
zackgeek2 What type of slowness are you seeing? Slow network speed, or OneDrive sync client just sitting and showing "Looking for changes"? If looking for changes, it's often you are trying to sync too many files. Try to keep it under 300K files total (across all sources). How many files do you have? It is OneDrive files or SharePoint doc lib being synced? Are you running the latest sync client? Give me more info.
For any little file we add to the local onedrive, the sync take forever. Have to wait at least 5min to get a link for one picture, I'm not even speaking about sync a big amount of files. This is so time consuming and ruins all productivity.
We're also experiencing immensely slow upload and download speeds using the OneDrive client, both for Mac and PC, but especially for Mac users. Tested both on and off our VPN client, as well as in numerous Internet configurations (at home, at work), WiFi and cable. Internet connectivity tests shows good speeds (>50MB/s, all the way up to 300MB/s), but still, OneDrive takes forever to even upload a couple of kilobytes in a Word document. This has serious implications as it severely impacts the speed at which we can work with and share files. For example, I just created a 637 kb Word document that I uploaded to my OneDrive for Business that I wanted to share with some colleagues over Teams, document is saved and closed on my computer, no one else has it open, but still, the document takes forever (several minutes) to upload..
netadmin37 I have heard this solution before, but as far as I understand from the "Disable Files on Demand" feature, all your synched folders are then downloaded to the local harddrive. This is obviously not a solution if you have three different SharePoint sites synchronized with several hundred Gigabytes, along with your personal OneDrive with 10's of GB stored. I can't be assumed to go buy a 1TB Macbook Pro just for OneDrive to work on my computer, right?!
Emil_B - are you using a current version of the sync client? Some of the older versions had performance issues. You can try unchecking some folder for sync performance testing. I run sync all day long on my home with 3 Mb down, and 1 Mb up (world's slowest connection). Keep troubleshooting.
Don't really know what is causing it, seems like the file gets locked, or as if there are files being synchronized from one of the sites I have synced via OD that blocks the upload or something. Just did a connectivity check and as seen, I have a 50 MB downlink and 8,8 MB uplink..
Emil_B We are also experiencing very slow sync. We were looking at moving to OneDrive for Business from Dropbox but the sync experience is so poor that we may have to pull the plug on doing this. I like a lot of the features of OneDrive for Business but slow sync can dramatically impact work flow and is a deal breaker.
Emil_B We have used a migration tool to move our data from Dropbox to OneDrive for Business. So all of the data is on OneDrive - it is not being uploaded from our macs. What I observe in testing is that a new file created and added to OneDrive for Business on the computer (a Mac) is very slow to upload - slow enough that it would disrupt our workflow. A folder containing 4 small files took about 15 minutes to upload. A single file took about 5 minutes. Adding a file to OneDrive for Business on the web pretty quickly showed up in the same folder on the Mac but when I selected "keep on this device" it took a very long time for the solid green circle with a check to show up. I think this would drive our staff nuts - all of the waiting on files to sync up.
f448fe82f3
download from onedrive slow
Download File https://t.co/bT0wwjC58M
So, I deleted that new user account, and started again with a fresh new user, installing each app I normally use, one at a time, and checking OneDrive responsiveness after each install to see if the problem existed. What I found was that after installing iCloud Desktop from the MS Store (11.6) and setting up Outlook 2016 (latest) to use my contacts, calendar and Apple email account that is when the OneDrive problem occurred! Since I share my contacts and calendar with various devices (iPhone, my wife's Mac, ...) I have to use iCloud Desktop for Windows.
I followed your same path (remove "iCloud for Windows" installed from the Microsoft Store [currently version 12.4 as of 2021-07-04]) and the extremely sluggish response of my OneDrive cloud-based desktop icons (20-40 seconds lag) disappeared completely (now instant response to left-click, right-click, double-click, etc.).
I haven't installed the "iCloud for Windows" available from the Apple website yet (version 7.something), because I have other means to get files between my Apple and Windows ecosystems at the moment. Once I've done some other tweaking, I'll probably re-install one of the "iCloud for Windows" versions and try troubleshooting again.
In my experience I discovered that if I un-checked the iCloud Drive option then the normal speed returned. As I only use iCloud to sync photos and calendar then it wasn't a problem. As the slow time to open is around a minute then what is happening appears to be a system timeout. It appears that iCloud and OneDrive are competing to up date file attributes even thought the relevant folders are separate and not overlapping at all. Once the timeout occurs the file opens in the relevant app.
Oddly this issue occurred again. I discovered that even though iCloud drive was deselected, everything was v. slow. The I realised that my iCloud shared photos location was causing a problem. So in iCloud settings I changed the Shared Photos folders to a position outside of OneDrive. Voila! Normal speed was resumed.
The same issue and all the accompanying symptoms just started happening for me today. Unfortunately I can't uninstall iCloud as I use it to sync my iPhone with MS Outlook/Office 365 on the laptop. FYI, I also just installed iCloud from the MS app store, so this also seems to validate that it's an iCloud issue.
So i noticed very frustrating slowness on accessing OneDrive post updating to 20H2. its taken nearly 2 weeks to find the above advise. I simply removed iCloud, I wasn't using it anyway, so for me it was easy.
So damn frustrating; for one last attempt, I too deleted iCloud and reinstalled it from the MS Store. After that, I could no longer login to iCloud for Windows... says username / password is invalid, but that is BS (my password is fine). I then removed my Apple accounts from Outlook, thinking that might be the issue, but no, now my PC has no Apple product interfaces. I put this all aside for now so I didn't throw my laptop against the wall in frustration (not really, but I am disgusted with how screwed up iCloud for Windows has become)!
Why is OneDrive for Business so unacceptably slow? I've had a case open with Microsoft Support since February and to date they have involved several different teams, run numerous diagnostics and tests remotely on my computer, but still haven't been able to improve let alone resolve the very poor download speeds we are getting across the company. They can see the issue with their own eyes, and the under-performing tests are appearing in their diagnostic logs, but for whatever reason they cannot fix their own systems!
We have a fibre-optic leased line, 100Mbit over a 1Gbit bearer. Running a speed test, I am getting the full 100Mbit up and down, and yet when I am downloading a file (whether it's a few MB or a few hundred MB) from OneDrive, the download rate hovers between 500Kb/s and 800Kb/s.
Whenever any of our users save anything to OneDrive and the document is no longer cached, they have to wait for what feels like an eternity for the file to be downloaded before it can be opened. If they're opening the file via an application, then that application will hang and stop responding until the file has been downloaded from their OneDrive.
If this is how OneDrive has been designed, then it should not be labelled as a business service. There are other solutions out there from competitors that outperform OneDrive, and unfortunately if these issues are not resolved soon, I doubt we will be the only business who migrates away from OneDrive or even Microsoft altogether.
That's your opinion, but it's not just me. There are loads of other complaints online when searching for OneDrive performance issues. Microsoft Support has just told me their senior engineers haven't bothered to respond to them since they last sent them more diagnostics over 2 weeks ago.
I suspect we're being throttled by SharePoint, as I can download a 100MB file at full rate first time, second time, third time... Wait a few minutes and try the same or a different file and it'll be downloading at somewhere between 400kb/s to 800kb/s, during which time there's no excessive bandwidth usage our end, and even running a speed test shows a throughput of 100Mbit both ways, and yet after the speed test completes (which was running during the slow download from OneDrive), the OneDrive download speed does not improve.
It's not a Windows thing either. I get the same behaviour when downloading files from one of our Linux servers hosted in a London data centre... The first few downloads are downloaded at a rate of over 100mb/s, but then suddenly the next lots of downloads are downloading at the same 400kb/s to 800kb/s rate.
zackgeek2 What type of slowness are you seeing? Slow network speed, or OneDrive sync client just sitting and showing "Looking for changes"? If looking for changes, it's often you are trying to sync too many files. Try to keep it under 300K files total (across all sources). How many files do you have? It is OneDrive files or SharePoint doc lib being synced? Are you running the latest sync client? Give me more info.
For any little file we add to the local onedrive, the sync take forever. Have to wait at least 5min to get a link for one picture, I'm not even speaking about sync a big amount of files. This is so time consuming and ruins all productivity.
We're also experiencing immensely slow upload and download speeds using the OneDrive client, both for Mac and PC, but especially for Mac users. Tested both on and off our VPN client, as well as in numerous Internet configurations (at home, at work), WiFi and cable. Internet connectivity tests shows good speeds (>50MB/s, all the way up to 300MB/s), but still, OneDrive takes forever to even upload a couple of kilobytes in a Word document. This has serious implications as it severely impacts the speed at which we can work with and share files. For example, I just created a 637 kb Word document that I uploaded to my OneDrive for Business that I wanted to share with some colleagues over Teams, document is saved and closed on my computer, no one else has it open, but still, the document takes forever (several minutes) to upload..
netadmin37 I have heard this solution before, but as far as I understand from the "Disable Files on Demand" feature, all your synched folders are then downloaded to the local harddrive. This is obviously not a solution if you have three different SharePoint sites synchronized with several hundred Gigabytes, along with your personal OneDrive with 10's of GB stored. I can't be assumed to go buy a 1TB Macbook Pro just for OneDrive to work on my computer, right?!
Emil_B - are you using a current version of the sync client? Some of the older versions had performance issues. You can try unchecking some folder for sync performance testing. I run sync all day long on my home with 3 Mb down, and 1 Mb up (world's slowest connection). Keep troubleshooting.
Don't really know what is causing it, seems like the file gets locked, or as if there are files being synchronized from one of the sites I have synced via OD that blocks the upload or something. Just did a connectivity check and as seen, I have a 50 MB downlink and 8,8 MB uplink..
Emil_B We are also experiencing very slow sync. We were looking at moving to OneDrive for Business from Dropbox but the sync experience is so poor that we may have to pull the plug on doing this. I like a lot of the features of OneDrive for Business but slow sync can dramatically impact work flow and is a deal breaker.
Emil_B We have used a migration tool to move our data from Dropbox to OneDrive for Business. So all of the data is on OneDrive - it is not being uploaded from our macs. What I observe in testing is that a new file created and added to OneDrive for Business on the computer (a Mac) is very slow to upload - slow enough that it would disrupt our workflow. A folder containing 4 small files took about 15 minutes to upload. A single file took about 5 minutes. Adding a file to OneDrive for Business on the web pretty quickly showed up in the same folder on the Mac but when I selected "keep on this device" it took a very long time for the solid green circle with a check to show up. I think this would drive our staff nuts - all of the waiting on files to sync up.
f448fe82f3
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