PowerPoint 2007 crashes when moving Pie Chart

[Reuben Rinquest]

Hi There,

I'm experiencing a problem with PowerPoint where it crashes when I click on
and move a Pie Chart within my presentation. I'm currently running Office
2007 (SP2) on Windows XP (SP3) and have 2 GB RAM, at least 1.2 GB free when
doing the operation.

Please could you let me know if this is a bug and if there is a solution to
this issue?

Thank you.
Reuben

[Echo S]

This is not a bug I'm aware of.

How are you clicking and moving the pie chart? If you click on it and then
hit the arrows on your keyboard, yes, it will crash. That is a bug. But that
is not how you nudge a chart on a PPT 2007 slide, either! :-) Clicking the
chart and clicking keyboard arrows just moves you from one object to another
within the chart.

To nudge a chart on a PPT 2007 slide, press Ctrl on your keyboard, then
click the chart. See the little round handles? NOW you can use the arrow
keys to move your chart around on the slide. (I know, I know, this is so not
intuitive. I'm just the messenger!)

Now, if you're clicking the chart and trying to drag with the mouse and
you're crashing, that's a different story. Holler back if that's the case
... or if you're trying to move the chart by some other method.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Reuben Rinquest" <ReubenR...@discussions.microsoft.com> wrote in
message news:68E90740-6FEB-4004...@microsoft.com...

[Steve Rindsberg]

In article <68E90740-6FEB-4004...@microsoft.com>, Reuben

Echo's correct about the arrow keys crashing PPT when you use them on charts
after SP2.

While I hate to contrdict The Chart Goddess, the same or similar problem *can*
also cause PPT to crash when you move a chart around via click and drag. In
the example I saw, it doesn't happen anywhere as predictably as the arrowkey
crash but does happen.

It may help if you avoid moving the chart around repeatedly. Perhaps try to
select something else, then go back to the chart if you need to move it
several times in a row.

If it crashes when you move the chart just once with the mouse, try deleting
the slide and re-creating it. If that continues to crash immediately, we may
want to get a copy of the file to send along to MS.

==============================
PPT Frequently Asked Questions
http://www.pptfaq.com/

PPTools add-ins for PowerPoint
http://www.pptools.com/

[Echo S]

"Steve Rindsberg" <ab...@localhost.com> wrote in message
news:VA.0000507...@localhost.com...

> While I hate to contrdict The Chart Goddess, the same or similar problem
> *can*
> also cause PPT to crash when you move a chart around via click and drag.
> In
> the example I saw, it doesn't happen anywhere as predictably as the
> arrowkey
> crash but does happen.

Oooooh, I forgot about that. (I was totally thinking about nudging!) Thanks!

(And hey, contradict me all you want, especially when I'm wrong!)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

[Steve Rindsberg]

In article <#ouFT5JD...@TK2MSFTNGP02.phx.gbl>, Echo S wrote:
> "Steve Rindsberg" <ab...@localhost.com> wrote in message
> news:VA.0000507...@localhost.com...
> > While I hate to contrdict The Chart Goddess, the same or similar problem
> > *can*
> > also cause PPT to crash when you move a chart around via click and drag.
> > In
> > the example I saw, it doesn't happen anywhere as predictably as the
> > arrowkey
> > crash but does happen.
>
> Oooooh, I forgot about that. (I was totally thinking about nudging!) Thanks!
>
> (And hey, contradict me all you want, especially when I'm wrong!)

When you're what?

==============================
PPT Frequently Asked Questions
http://www.pptfaq.com/

PPTools add-ins for PowerPoint
http://www.pptools.com/

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

[Greene@discussions.microsoft.com Bob Greene]

I experience crashes when trying to edit any chart or graph. Very little has
to be changed before it shuts down. Latest updates are all installed.
Cannot work in the program.

"Echo S" wrote:

> This is not a bug I'm aware of.
>
> How are you clicking and moving the pie chart? If you click on it and then
> hit the arrows on your keyboard, yes, it will crash. That is a bug. But that
> is not how you nudge a chart on a PPT 2007 slide, either! :-) Clicking the
> chart and clicking keyboard arrows just moves you from one object to another
> within the chart.
>
> To nudge a chart on a PPT 2007 slide, press Ctrl on your keyboard, then
> click the chart. See the little round handles? NOW you can use the arrow
> keys to move your chart around on the slide. (I know, I know, this is so not
> intuitive. I'm just the messenger!)
>
> Now, if you're clicking the chart and trying to drag with the mouse and
> you're crashing, that's a different story. Holler back if that's the case

> .... or if you're trying to move the chart by some other method.

[Echo S]

Have you run Office Diagnostics? Office Button | PPT Options | Resources,
run diagnostics there.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Bob Greene" <Bob Gre...@discussions.microsoft.com> wrote in message
news:CD71074E-65DD-484F...@microsoft.com...

[Echo S]

Oh, and have you installed SP2 for Office 2007?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Echo S" <msnews...@echosvoiceUGHSPAM.com> wrote in message
news:eDLmiqlI...@TK2MSFTNGP05.phx.gbl...

[Sali]

I am contiually getting this problem too and do not knwo what the solution
is. Any advice or help would be appreciated before I go crazy!

[Echo S]

Did you read the rest of the responses in the thread?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Sali" <Sa...@discussions.microsoft.com> wrote in message
news:D45E3388-62B0-4124...@microsoft.com...

[D@discussions.microsoft.com Jason D]

I have a user who is experiencing the same problem. The only work around was
to edit the graphs using the format size inputs. I don't know if this is a
great work around, but it allowed the user to finish the project without
further crashes.

Is MS working on this?

[Dominic]

Same issue here...if I click multiple times on a chart in powerpoint it hangs
and I have to shut it down. ON the phone with MS now and its not getting me
anywhere.

[Echo S]

I can tell you guys that yes, MS is aware of this and yes, they're working
on it.

(I also have had problems with this bug. It's incredibly annoying. The only
fix I know of right now is to uninstall SP2.)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Dominic" <Dom...@discussions.microsoft.com> wrote in message
news:1B3A2A14-02D1-41F9...@microsoft.com...

[Fitzgerald@discussions.microsoft.com L Fitzgerald]

Any idea of when the fix might be available. I've had numerous issues/bugs
since the SP2 udpate. The pie chart crashes involve more normal editing
behavior than moving the charts w/ arrows keys: multiple quick clicks,
simply navigating between chart elements w/ arrows, changing fonts or
colors... all can generate crashes.
Every office 2007 program I use (XP-SP3: OL, XLS, Word, PPT) generates
crashes lately w/ increasing frequency. Not a novice... I regularly update,
routinely troubleshoot problems and scour the net for insight on problems.
But this is the buggiest patch I've ever installed. (I'm also getting
multiple, mysterious .tmp files at every file save, same file size, in the
same folder. Not traditional ~xxxxxxxx.tmp, small kb, files that get flushed
when the file is closed but eight-character .tmp files that have to be
manually removed.)

What's up? thanks for any insight.

[Echo S]

I feel your pain. I struggled mightily with the SP2 chart bugs last weekend,
and it was just maddening. You are correct -- it seems clicking almost
anything in one will generate a crash.

I don't know when there will be a fix for the charts, sure wish I did. I
just know they're aware of it and working on it. (I know that doesn't really
help either of us, and you have no idea how frustrating that is for me.)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"L Fitzgerald" <L Fitzg...@discussions.microsoft.com> wrote in message
news:6B55E622-D12C-4B67...@microsoft.com...

[Mike]

Same issue here. When you have to make little changes to 200-300 different
charts, this gets SOOOO annoying. For awhile I wasn't sending the error
messages, but I started the last couple days in hopes that Microsoft will
realize how often it happens (like every 30 seconds! lol). I read on another
site somebody said aroung Aug.20th that an updated was expected by Microsoft
in the next month... I hope its sooner than later! I have the SP2 update
and had my IT person reinstall my Office Suite, but neither have fixed the
problem.

As for the hangup, its similar to everybody else, when I double click on
something in the chart or just get into a grove and am making changes pretty
quickly - it will hang up on me; forcing me to go into Task Manager and End
task. Usually will save my changes when it pulls up again, but when you are
making very slight changes and messing with tons of numbers, it suchs having
to check each chart to see if the numbers are new or old.

[L Fitzgerald]

I did the same thing Mike did, didn't send error reports back to Microsoft.
I now send EVERY SINGLE ONE. and everyone one of my Office 2007 programs has
crashed far more frequently than ever... attributable, I can only surmise, to
SP2.

I encourage every to send every single error report. I've had working
sessions where I must have sent 30 reports in 2 hours... It's a horror and I
feel as though I have a non-functioning piece of software at this point. But
not some whimisical little app that I can uninstall, it's OFFICE for goodness
sakes. I can't even run my business without it!!!

Microsoft are you really listening?

[Echo S]

PPT MVP Enric Mañas located this hotfix a few days ago.

http://support.microsoft.com/default.aspx?scid=kb;en-us;975021&sd=rss&spid=11264

It does not mention SP2, and I've been unable to confirm if it's supposed to
fix our problem with charts crashing or not. But I installed it on my
machine anyway, and it seems to have done the trick. I haven't tested it
thoroughly, but in the few tests I did do, I wasn't able to make charts
crash PPT -- by arrowing, clicking too much/too quickly, moving the chart on
the slide, etc.

I don't know how corporate IT staff will feel about installing a hotfix, but
I think it might be worth a try if you can.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Mike" <Mi...@discussions.microsoft.com> wrote in message
news:56F8CA6C-CDFC-49FB...@microsoft.com...

[L Fitzgerald]

Thanks very much, I think I'll give it a shot. Since I'm a sole proprietor,
I have only myself to blame if the hotfix doesn't work... no IT guys to
pummel me.

thanks! I'll let the interested and crash-weary parties on this list know
if it works.

[Echo S]

Looking forward to hearing your results!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"L Fitzgerald" <LFitz...@discussions.microsoft.com> wrote in message
news:B48BC02E-707F-4152...@microsoft.com...

[johhen]

Looks like the hotfix solved problem on our computers as well.

Brgds,
Henrik

[Echo S]

Oh, that's so awesome.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"johhen" <joh...@discussions.microsoft.com> wrote in message
news:84E94311-078E-4C0B...@microsoft.com...

[Echo S]

Looks like we now have confirmation that this hotfix does indeed fix the
chart crash bug that SP2 introduced.

http://blogs.technet.com/arykhus/ has a bit more info. Someone mentioned an
OfficeLifeboatHang error. I think it's essentially the same issue and the
hotfix takes care of it, too.

I'll be interested to learn if this hotfix fixes the chart crashing problems
for you.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Don't Miss the PPTLive User Conference! Atlanta | Oct 11-14

"Echo S" <msnews...@echosvoiceUGHSPAM.com> wrote in message

news:ep1WEDxO...@TK2MSFTNGP02.phx.gbl...

[S.@discussions.microsoft.com Jenean S.]

Has a solution to the hang/crash issue has been found? We, like the rest of
those commenting, are experiencing increasingly frequent hang crashes in the
PowerPoint 2007 charts. Since we produce very large, complex reports for our
clients that have charts on most slides, this problem is costing us a
significant amount of money, time, and resource. Any help yet???

Thanks!!
Jenean

[Echo S]

Did you try the hotfix that's mentioned elsethread? Here's info and a link
to it again: http://blogs.technet.com/arykhus/

Some people have reported that this doesn't help fix the problem for them,
but many others (myself included) have reported that it has. I think it's
definitely worth a shot.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

"Jenean S." <Jenean S.@discussions.microsoft.com> wrote in message
news:74C4B6F2-68F9-4EDD...@microsoft.com...

[Chicagogirl]

I just spent the entire day with my IT group (I work at a large national
company) trying to fix this exact problem! They did an Office diagnostics,
reinstalled Office, and none of it worked. I will see if they can do the
hotfix. I can't believe more people aren't complaining about this!

"Echo S" wrote:

> .
>

[Chicagogirl]

Thanks for the tip on how to nudge the chart with arrow keys! I am not very
skillful with nudging with my mouse so this was a big help!!!

"Echo S" wrote:

> This is not a bug I'm aware of.
>
> How are you clicking and moving the pie chart? If you click on it and then
> hit the arrows on your keyboard, yes, it will crash. That is a bug. But that
> is not how you nudge a chart on a PPT 2007 slide, either! :-) Clicking the
> chart and clicking keyboard arrows just moves you from one object to another
> within the chart.
>
> To nudge a chart on a PPT 2007 slide, press Ctrl on your keyboard, then
> click the chart. See the little round handles? NOW you can use the arrow
> keys to move your chart around on the slide. (I know, I know, this is so not
> intuitive. I'm just the messenger!)
>
> Now, if you're clicking the chart and trying to drag with the mouse and
> you're crashing, that's a different story. Holler back if that's the case

> .... or if you're trying to move the chart by some other method.

[Chicagogirl]

the hotfix seems to be working, THANK YOU!!!

[Echo S]

Glad to hear it. I know it's a really frustrating issue.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

"Chicagogirl" <Chica...@discussions.microsoft.com> wrote in message
news:9DADDB2A-A808-4387...@microsoft.com...

[Echo S]

You're very welcome. That's actually one of my pet peeves about PPT 2007!
But I'm glad there is at least *a* way to nudge using the arrows, so I
probably shouldn't complain too much. :-)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

"Chicagogirl" <Chica...@discussions.microsoft.com> wrote in message

news:7CAE50AF-FF73-4376...@microsoft.com...

[BSC]

I've been experiencing a very similar issue with PPT 2007 where it would
crash if I try to edit the graph (shape, legend, scale, etc.) while I'm also
in the process of editing the data in the popped up Excel data sheet. Even if
I tried to avoid the temptation and edit the graph one task at a time, it
would still hang from time to time. This is so annoying as I've experienced
more crash with PPT 2007 in the past week than I've crashed PPT 2003 in the
past few years!

I've checked with our IT guys and indeed was told that the only way to fix
it is to uninstall SP2. What a terrible solution...

Does the Chart Guru know when a proper solution will be out from Microsoft?

Thanks!
BSC

[Echo S]

There is a hotfix you might try:
http://www.npr.org/templates/story/story.php?storyId=120545671 (August 31
entry).

It's been posted at least once in this thread. Maybe some of the thread
entries are missing for you.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

"BSC" <B...@discussions.microsoft.com> wrote in message
news:F27987DE-F130-4625...@microsoft.com...

[mikloise]

Is it possible to get a timeframe on when we can expect to have this problem
resolved. It is very frustrating as in our office we mainly use Powerpoint
for creating charts. Pie charts seem to be the main cause of crashes but
occasionally it can happen from other types of charts as well.

[Echo S]

I don't understand. There's been a link to a hotfix posted at least three
times in this thread, yet people keep asking for the fix. Can y'all not see
the other responses in this thread?

Seriously -- I'm concerned that people aren't able to see the links to the
hotfix.

Here's info and a link to the hotfix again:
http://blogs.technet.com/arykhus/

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

"mikloise" <mikl...@discussions.microsoft.com> wrote in message
news:6AB57A13-471C-4C74...@microsoft.com...