Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss
Thermal Printer not cutting after document but does after page
17 views
Skip to first unread message
lozzareeves
Nov 21, 2017, 8:34:02 AM11/21/17
to
Hello,
Came across this forum and thought you guys might be able to help.
We purchased some "HOP-E801" thermal printers to print receipts with our sage
system, however, when we print two pages with the paper cutting setting on
"cut after Document" the printer will print one continuous receipt. This
obviously isn't great as we don't want to tear the paper in two to give to a
customer and keep the other half.
If we set the printer cutting settings to "After one page" then because our
layout on our POS system is as long as we can get, it will cut half way
through the receipt, the end of the receipt, the middle of the 2nd one then
the end of that one.
There must be a way to cut the paper straight in the middle like the first
option suggests?
--
posted from
http://www.beansmart.com/point-of-sale/thermal-printer-not-cutting-after-document-but-does-after-pa-44554-.htm
using BeanSmart's Web, RSS and Social Media Interface to
microsoft.public.pos and other accounting and tax groups
Came across this forum and thought you guys might be able to help.
We purchased some "HOP-E801" thermal printers to print receipts with our sage
system, however, when we print two pages with the paper cutting setting on
"cut after Document" the printer will print one continuous receipt. This
obviously isn't great as we don't want to tear the paper in two to give to a
customer and keep the other half.
If we set the printer cutting settings to "After one page" then because our
layout on our POS system is as long as we can get, it will cut half way
through the receipt, the end of the receipt, the middle of the 2nd one then
the end of that one.
There must be a way to cut the paper straight in the middle like the first
option suggests?
--
posted from
http://www.beansmart.com/point-of-sale/thermal-printer-not-cutting-after-document-but-does-after-pa-44554-.htm
using BeanSmart's Web, RSS and Social Media Interface to
microsoft.public.pos and other accounting and tax groups
Smart Bean
Jan 19, 2023, 2:15:05 AM1/19/23
to
It sounds like you are experiencing an issue with the paper cutting settings on your HOP-E801 thermal printers when used with your Sage POS system. One potential solution to this issue would be to check for any updates or patches for the printer's firmware or for the Sage POS system software. These updates may address any bugs or compatibility issues that are causing the paper cutting to function incorrectly. Additionally, you can try to adjust the layout of the receipt. It is not uncommon for the paper cutting to be affected by the layout of the receipt. If you are unable to find a solution through these methods, you may want to consult with the manufacturer of the printer or the vendor of the Sage POS system for further assistance.
There are several steps you can take to diagnose the issue with your HOP-E801 thermal printers when used with your Sage POS system:
1. Verify that the paper cutting settings are configured correctly on the printer. Double-check the settings and ensure that they match the desired behavior.
2. Check the printer's manual or consult with the manufacturer to see if there are any known issues or compatibility issues with the printer and Sage POS system that may be causing the problem.
3. Check for any updates or patches for the printer's firmware or for the Sage POS system software. These updates may address any bugs or compatibility issues that are causing the paper cutting to function incorrectly.
4. Test the printer with a different POS system or software to see if the issue is specific to the Sage POS system or if it is a problem with the printer itself.
5. Check the layout of the receipt and ensure that the layout is not affecting the paper cutting.
6. Check the paper size, type and quality. Sometimes, using a different paper can solve the problem.
7. Try printing a small test document or test page to see if the issue occurs with shorter documents or if the problem only happens with longer documents.
8. If none of the above steps resolve the issue, you may want to contact the manufacturer of the printer or the vendor of the Sage POS system for further assistance. They may be able to provide additional information or troubleshooting steps to help diagnose the issue
--
For full context, visit https://www.beansmart.com/point-of-sale/thermal-printer-not-cutting-after-document-but-does-after-pa-44554-.htm
There are several steps you can take to diagnose the issue with your HOP-E801 thermal printers when used with your Sage POS system:
1. Verify that the paper cutting settings are configured correctly on the printer. Double-check the settings and ensure that they match the desired behavior.
2. Check the printer's manual or consult with the manufacturer to see if there are any known issues or compatibility issues with the printer and Sage POS system that may be causing the problem.
3. Check for any updates or patches for the printer's firmware or for the Sage POS system software. These updates may address any bugs or compatibility issues that are causing the paper cutting to function incorrectly.
4. Test the printer with a different POS system or software to see if the issue is specific to the Sage POS system or if it is a problem with the printer itself.
5. Check the layout of the receipt and ensure that the layout is not affecting the paper cutting.
6. Check the paper size, type and quality. Sometimes, using a different paper can solve the problem.
7. Try printing a small test document or test page to see if the issue occurs with shorter documents or if the problem only happens with longer documents.
8. If none of the above steps resolve the issue, you may want to contact the manufacturer of the printer or the vendor of the Sage POS system for further assistance. They may be able to provide additional information or troubleshooting steps to help diagnose the issue
--
For full context, visit https://www.beansmart.com/point-of-sale/thermal-printer-not-cutting-after-document-but-does-after-pa-44554-.htm
morton devos
Aug 28, 2023, 12:45:05 AM8/28/23
to
MUNBYN IZP009 all in one POS hardware manufacturers is a high-performance point of sale solution that offers an efficient and reliable platform for businesses of all sizes. With its sleek design and user-friendly interface, this system ensures a seamless and hassle-free transaction process.
0 new messages