1 SOLUTION: ActiveSync / Win XP Install

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Michael Sean Brown

Feb 20, 2003, 11:02:50 AM2/20/03
I was unable to install ActiveSync on my Windows XP machine. When I ran the
setup, it would install the Temp files into a Temp folder, but it would not
continue to run the setup dialog process.

I combed the net, especially Google groups, and got a lot of good ideas, but
no resolution. Absolutely NEEDING ActiveSync to work, I called Microsoft and
decided to pony up the $35 that would GUARANTEE a fix or your money back.
You might be cynical about it, but it was the best $35 I have spent on my
computer in a very long time. (Thanks to John Wingard of MS for walking me
through this fix!)

Here's the fix:
Before you start, ensure the Pocket PC device is NOT connected to the
desktop computer.

Run the ActiveSync install program. This is MSASYNC.EXE. (You already have
this program, otherwise you wouldn't know you had a problem installing it on
XP). After it hangs up (after it installs the Temp files and fails to run
the rest of the setup), restart your machine. (This basically ensures that
setup.exe stops running.)

From the Start menu, point to My Computer, RIGHT click, and select
Properties. Go to the Advanced tab, then click on Environment Variables. In
the top portion, there will be a variable TEMP. (There is probably also a
TMP variable, but YOU want the TEMP variable.) Double click on it and the
bottom section will be highlighted. Right click on it and select Copy.

Now go to the Start menu and select Run. Highlight everything that is there
then RIGHT click and select Paste. Now click OK and a Windows Explorer
window will open. Double click on IXP000.TMP (it might be IXP001.TMP or
similar), and double click on is_setup.exe.

This should start the setup! (You'll now be prompted to connect your device
and ActiveSync should work.)

I'm no expert on this kind of stuff, so if you run into other problems, it's
doubtful I can help. But if you need clarification about the steps in this
process, feel free to email me.

By the way, I also had problems with Outlook 2002 on my Win XP machine. It
would crash every time Outlook would receive mail from my POP3 server. The
fix was to delete all instances of extend.dat, outcmd.dat, frmcache.dat, and
views.dat (although views.dat might not be found, which is fine.) I then
created a NEW PROFILE in Outlook, went to the MAIL Control Panel and made
the new profile the Default profile, and I am able to run Outlook using the
new profile (although the original profile won't run, all you need is the
new profile.) Again, I'm no techie on this subject, so I can't really offer
any other solution if you're still stuck.

Good Luck!

Sean Brown



Dec 12, 2004, 2:58:05 PM12/12/04

I was having a similar problem. My PC didn't even have the TEMP
environment variable defined. After I set it to C:\TEMP, everything
went fine.



Jan 14, 2005, 11:19:48 AM1/14/05
There are various versions of this solution, with varying levels of
success. I was not successful with the solution until I uninstalled
ATI's Catalyst application. Closing it alone, even ending its
processes, was not enough.

Also, verify the date of the is_setup file to ensure that it is the one
that you want. That InstallShield file seems ot be left thoughout
numerous temp directories. The one you are looking for should be part
of the overall activesync package (i.e., you will see all the other
files in the directory) and was found in c:\windows\temp\ on my XP


Jan 23, 2005, 5:20:32 PM1/23/05
Thank you so much! I was pulling my hair out trying to get this to
work and hp was NO help at all to me. You saved me throwing a $400
machine out the window!


Mar 4, 2005, 3:49:54 PM3/4/05
There was a critical missing step to this solution that stopped it from
working for me. Someone else found a similar fix:

Once you have the temporary install directory for ActiveSync, make sure
none of the files are read-only, before running the setup program.

c:\Documents and Settings\<username>\Local Settings\Temp\IXP000.TMP>
Attrib *.* -r /s


-- Eric

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