Vaja- Crappy Return Policy
Kevin Logerquist
desired.
watch out if you buy a case from vaja and want to return
it they give you 36 hours for it to get to them in sunny
florida. this means you have to fed-ex it or something
and spend lots of $$$$ on just sending it back that don't
work with me. i'm pissed.
wanted to spread the word, give feedback to vaja on this
crappy policy.
phillip m. torrone, microsoft ms-mvp | mobile devices
cheers,
pt
Kevin
bought the "classic" case and don't like the amount of
protection it has- feels nice looks nice but if i dropped
the phone on it's side no protection. the case that came
with it protects better than that
anyway i don't have a gripe agains the cases, more towards
the return policy. their obviously trying to discourage
people from returnign stuff by making it hard and
expensive to return it
>.
>
phillip m. torrone, microsoft ms-mvp | mobile devices
> bought the "classic" case and don't like the amount of
> protection it has- feels nice looks nice but if i dropped
> the phone on it's side no protection. the case that came
> with it protects better than that
>
> anyway i don't have a gripe agains the cases, more towards
> the return policy. their obviously trying to discourage
> people from returnign stuff by making it hard and
> expensive to return it
okay,
so when i bought a vaja case, i looked at the policies:
http://www.vajacases.com/policies/policies.html
it's on the main page, as well as other places.
seems pretty resonable?
RETURNS
Direct Orders
Should any item fall short of your expectations Vaja will honor a 30-day
money back guarantee on all products sold on its website upon receipt. In
all cases the refund of the money will NOT include the shipping cost. Under
no circumstances will a refund be granted after this time. To apply for this
benefit the product should be in the original condition and packaging with
no signs of user wear. The credit will be applied once the unused case has
been received and checked. In case the retail packaging is not included, a
15% restocking fee will be charged.
To arrange for a return, please email Vaja Customer Support at
cust...@vajacases.com to receive a Return Authorization number and the full
instruction to return the product and we will send you a prompt refund or
exchange, whichever you prefer.
You will be responsible for all costs involved in re-shipping the product.
Our return policy is based on the premise that if the customer and the
product are not a good match, the product can be promptly returned. Vaja
reserves the right to refuse any return if the product has been physically
damaged or altered in any way, regardless of timeframe.
* International customers please note, - Many countries will require
additional taxes and / or duties based on the customs value of your
shipment. These cost are your responsibility. Contact your country´s customs
office for specific details. - *.
"Charges made in credit cards can not be disputed if the customer may not
agree with any of our policies of if he may have any problem with the
product. In case of any situation of the kind, we would appreciate if you
could contact our Customer Service Department. Then, if the credit is
applicable, it will be immediately issued."
cheers,
pt
KEVIN
PT- don't take thsi the wrong way, it's not aimed at you,
becuase what you do for this discussion group is totally
kick ass in my opinion and i think you're a great help to
PPC users.
BUT i am pissed at vaja
yes I did read the return policy but didn't see anywhere
where it said I had to return it in 36 hours (meaning that
it has to be at their doorstep by 36 hours) from the point
where I got the return approval.
they also gave me info about how it has to pass an
inspection or else they won't accept it as a return. I'm
fine with that, no problem.
but why the HELL do I then have to send it back in 36
hours? Why am I forced to pay 20-30$ (which is what I was
quoted) to return it 2nd day overnight to send it to
florida when I could send it regular UPS ground and it
could get there a few days later! IT STILL HAS TO PASS
THE INSPECTION AND I ACCEPT THAT, so to me the few extra
days makes no difference. if they have the inspection
policy set up, which i accept, what risk are they
incurring by letting me send it 6 day UPS ground?
it's hard to return a $50 case when I have to pay $30 to
return it.
i work in customer service and this is an example of NOT
practicing good customer service. anyone who is in
business knows that this type of policy will only piss me
off, and I certainly will tell people about it, when if
they were flexible I would have been a cheerleeder for
vaja and told everyone how great their service was.
if I missed the 36 hour rule somewhere then I'll admit I'm
a dumbass but I didn't see it in the return policy.
>.
>
Danny
>You have three days from the date the RMA is issued by us
to the moment
>when the case is shipped back. You can have a detailed
description of our
>return policy here:
http://www.vajacases.com/policies/policies.html
>
>thanks
>
>Best regards
>
>María Cecilia
>Garcia Querol
>Customer Service
>www.vajacases.com
>
>.
>
phillip m. torrone, microsoft ms-mvp | mobile devices
3 days seems different than what's posted on their site, that's why i
posted.
so let me make sure i get it:
-you have 30 days to return.
-but once you get the approval--you have 3 days to return it.
-then they inspect it.
if this isn't reflected in on the site (which it doesn't seem to be) then
that's not so great for them and you, the customer.
cheers,
pt
phillip m. torrone, microsoft ms-mvp | mobile devices
cheers,
pt
Tim
to the moment
>when the case is shipped back.
Maybe this means it must be 'postmarked' within 3 days
