PPC 6700 - WM5 - ActiveSync4.1 - Problem with Calendar
Frank Scaramuzza
managed to sync with Office Outlook (almost)! The problem that I seem to be
having is that some of my calendar entries are not coming over, and I am
getting an error code that reads "Support Code 1".
My issue may be complicated by the fact that I am using the DAMO (Domino
Access for Microsoft Office) in order to connect MS Outlook to our Domino
server. The calendar entries look fine in Outlook, but do not show up on the
PPC.
There seems to be plenty of memory, and the meeting that is not
synchronizing for today is a one time deal for 2 hours. There is an
appointment for tomorrow that shows up fine. I have already upgraded to that
latest build on Activesync. Any suggestions?
--
Frank S
Yan Esteve Balducci [MSFT]
always see an error? Or does sync complete fine with no errors, and you
just don't see your Calendar appointments?
One way to debug this that may be helpful if for you to disconnect your
device and open ActiveSync \ Menu \ Options, click on your PC partnership
(most likely Windows PC) and select Menu \ Settings... there change the
Event Logging to Verbose. Ok out of these dialogs. Then reconnect and
sync. You will now have sync log files under the device's
Windows\ActiveSync folder... copy the WindowsPC*.txt files locally. If you
open them and look for the word Calendar, do you see a response from the PC?
Does it show <Status>1</Status>? If you get those logs I can help you
troubleshoot.
--
Yan Esteve Balducci
Software Test Engineer
Microsoft Mobility
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"Frank Scaramuzza" <FrankSc...@discussions.microsoft.com> wrote in
message news:1239861C-B888-4979...@microsoft.com...
Frank S
setting on the device and switched it to verbose.
Here is a partial copy of the log
=-= Build 14352 =-=
=-= No XIP Information Available =-=
169.254.2.2
=-=- [14/12/2005 21:2:8.0] -=-=
=-=-=-= Client Request =-=-=-=
POST
Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=FolderSync
Accept-Language: en-us
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wbxml
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderSync
xmlns="FolderHierarchy:"><SyncKey>{00000000-0000-0000-0000-000000000000}25</SyncKey></FolderSync>
=-=- [14/12/2005 21:2:8.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Pragma: no-cache
Content-Length: 64
Content-Type: application/vnd.ms-sync.wbxml
Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
MS-Server-ActiveSync: 4.1.4841.0
Date: Wed, 14 Dec 2005 21:02:07 GMT
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderSync
xmlns="FolderHierarchy:"><Status>1</Status><SyncKey>{00000000-0000-0000-0000-000000000000}25</SyncKey><Changes><Count>0</Count></Changes></FolderSync>
=-=- [14/12/2005 21:2:9.0] -=-=
=-=-=-= Client Request =-=-=-=
POST
Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=GetItemEstimate
Accept-Language: en-us
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wbxml
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><GetItemEstimate
xmlns="GetItemEstimate:"
xmlns:A="AirSync:"><Collections><Collection><Class>Contacts</Class><CollectionId>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}12</A:SyncKey></Collection><Collection><Class>Calendar</Class><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}16</A:SyncKey></Collection><Collection><Class>Email</Class><CollectionId>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}</CollectionId><A:FilterType>2</A:FilterType><A:SyncKey>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}15</A:SyncKey></Collection><Collection><Class>Tasks</Class><CollectionId>{682AB821-AA11-425F-961E-8BA97DDC01FF}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{682AB821-AA11-425F-961E-8BA97DDC01FF}1</A:SyncKey></Collection></Collections></GetItemEstimate>
=-=- [14/12/2005 21:2:9.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Pragma: no-cache
Content-Length: 275
Content-Type: application/vnd.ms-sync.wbxml
Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
MS-Server-ActiveSync: 4.1.4841.0
Date: Wed, 14 Dec 2005 21:02:08 GMT
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><GetItemEstimate
xmlns="GetItemEstimate:"><Response><Status>1</Status><Collection><Class>Contacts</Class><CollectionId>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}</CollectionId><Estimate>0</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Calendar</Class><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><Estimate>87</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Email</Class><CollectionId>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}</CollectionId><Estimate>0</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Tasks</Class><CollectionId>{682AB821-AA11-425F-961E-8BA97DDC01FF}</CollectionId><Estimate>0</Estimate></Collection></Response></GetItemEstimate>
=-=- [14/12/2005 21:2:9.0] -=-=
=-=-=-= Client Request =-=-=-=
POST
Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=Sync
Accept-Language: en-us
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><Sync
xmlns="AirSync:"><Collections><Collection><Class>Calendar</Class><SyncKey>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}16</SyncKey><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><DeletesAsMoves/><GetChanges/><WindowSize>100</WindowSize><Options><FilterType>0</FilterType><Truncation>4</Truncation><RtfTruncation>4</RtfTruncation><Conflict>1</Conflict></Options></Collection></Collections></Sync>
=-=- [14/12/2005 21:2:12.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Pragma: no-cache
Content-Length: 197783
Content-Type: application/vnd.ms-sync.wbxml
Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
MS-Server-ActiveSync: 4.1.4841.0
Date: Wed, 14 Dec 2005 21:02:12 GMT
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><Sync xmlns="AirSync:"
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Zakhodin/KHHCorp</A:Name><A:Email>Inna
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Room or gr
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- Tech Status, Kickoff
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Neighbor/KHHCorp</A:Name><A:Email>Greg
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Bumber/Corporate/KHHCorp</A:Name><A:Email>John
Bumber/Corporate/KHHCorp@KHHCorp</A:Email></A:Attendee><A:Attendee><A:Name>Pawel
Truszkowski/Corporate/KHHCorp</A:Name><A:Email>Pawel
Truszkowski/Corporate/KHHCorp@KHHCorp</A:Email></A:Attendee><A:Attendee><A:Name>Frank
Scaramuzza/Corporate/KHHCorp</A:Name><A:Email>Frank
Scaramuzza/Corporate/KHHCorp@KHHCorp</A:Email></A:Attendee><A:Attendee><A:Name>Inna
Zakhodin/KHHCorp</A:Name><A:Email>Inna
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__________________
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Frank S
"Frank S" wrote:
> Yan,
>
> Thanks for the post, but I am unable to find either a location to turn on
> verbose logging or the logs themselves. I am running Activesync 4.1.
>
> I do not get error messages all the time, and the entries do not show up.
>
> - Frank S
Frank S
Thanks for the post, but I am unable to find either a location to turn on
verbose logging or the logs themselves. I am running Activesync 4.1.
I do not get error messages all the time, and the entries do not show up.
- Frank S
"Yan Esteve Balducci [MSFT]" wrote:
Yan Esteve Balducci [MSFT]
returnign the data just fine and this problem is that there are some
appointments in your calendar that can not be saved to the device's memory.
The easiest way to find which ones they are is to deselect Calendar sync,
and then reselect it. When you get the "Attention Required" link you'll get
a list of the ones that can't be saved.
From experience, these are generally the ones that have a huge amount of
attendees and / or are recurring with many exceptions. It may help to
recreate the recurring series of meetings to get rid of the old exceptions
that you no longer care for.
Though it does not appear to be your problem, sometimes it is also possible
that large appointments in Outlook cause problems... to find these, you can
choose to view your calendar by category view and organize it by appointment
size. Sometimes you can copy large appointments out to your desktop for
example, and move them back to Outlook (this will somehow cause Outlook to
reprocess them and reduce their size).
Hope that this helps you resolve your problem,
--
Yan Esteve Balducci
Software Test Engineer
Microsoft Mobility
This posting is provided "AS IS" with no warranties, and confers no rights.
Ce message est fourni "tel quel", sans garantie d'aucune sorte, et ne
confère aucun droit. Vous assumez tous les risques liés à son utilisation.
La información contenida es este mensaje no esta garantizada ni confiere
ningún derecho.
"Frank S" <Fra...@discussions.microsoft.com> wrote in message
news:93F77D93-8794-449A...@microsoft.com...
Frank S
Unfortunately, the items are still not synchronizing. I checked their size,
and entries as small as 12k are not synching.
Any other suggestions?
--