ant
What error message do you get?
--
Frank Saunders, MS-MVP OE/WM
Do not send mail.
Hi frank
I get the same error codes as everybody else on this subject socket errror
10060 and error no. 0x800ccc0e.
have tried what i can, am begining to think to totally uninstall or get a
new computer!!!
any other help would appreciated but i do think that this is microsoft problem
Post the complete error message.
Have you taken the recommendation we've given everyone else? => Disable
email scanning by your anti-virus application. It provides no additional
protection and even Symantec says it's not necessary:
<paste>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
"PA Bear" wrote:
> Hi
codes are same as other peoples problems as said before have tried various
fixes
and I have avg antivirus and have disabled email scanning still no joy.
Repeat: Post the complete error message.
"PA Bear" wrote:
> here is the complete code error
The connection to the server has failed. Account: 'pop.wanadoo.co.uk',
Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E
as said before this looks the same as other peoples problems
Firstly, Wanadoo in the UK has been taken over by Orange.
AFAIK, the servers at pop.wanadoo.co.uk and smtp.wanadoo.co.uk should
still work. If not, the new names are pop.orangehome.co.uk and
smtp.orangehome.co.uk.
Orange (previously known as Wanadoo or Freeserve) only allow users to
send messages via the wanadoo smtp mail server, if the user is connected
to the internet via their own network (i.e. dial-up to Orange / Wanadoo
or Orange broadband).
If you connect to the Internet via any other ISP, the wanadoo outgoing
mail server will reject the message and you will receive the Socket
Error: 10060, Error Number: 0x800CCC0E response.
Have you changed your internet connection from Orange to a different
Internet Service Provider. If so, the following "workaround" should
overcome the problem:
You will need to ascertain the correct name of the outgoing mail server
for your new ISP. Typical examples are smtp.talktalk.net (if you have
moved to TalkTalk) or smtp.tesco.net (if you are using Tesco Internet).
In Tools/Accounts, replace smtp.wanadoo.co.uk with the name of the
outgoing mail server for your new ISP. DO NOT change the name of the
incoming mail server at pop.wanadoo.co.uk (unless you need to substitute
orangehome for wanadoo).
Does disabling Email Scanning by your anti-virus application make any
difference? If not, does leaving Email Scanning disabled and accessing
(sending from) the account in a new identity (File > Identities > Add new
identity) make any difference?
If not, see Bob Lucas' post, and see these discussions:
http://groups.google.com/groups/search?q=0x800CCC0E+%2B+wanadoo+OR+orange+group%3Amicrosoft.public.*&start=0&scoring=d
You'll find that you have quite a bit of company.
Contact your ISP or access the account via webmail.
"Bob Lucas" wrote:
> Hi
many thanks bob
this has cured the problem.the strange thing is that i had not changed my
isp when this problem had started have since changed. also checking the the
box for non secure line also works.
once again many thanks
Good luck