OE cannot send message via smtp.live.com

[Mikhail Gryaznov]

I have reconfigured OE 6 under Windows 2000 to utilize POP3.LIVE.COM and
SMTP.LIVE.COM (port 587) servers for hotmail account.

OE successfully receive messages, but cannot send messages.

It gives me the error:
"'Hotmail', Server: 'smtp.live.com', Protocol: SMTP, Port: 587, Secure(SSL):
Yes, Error Number: 0x800CCC0D"

I have checked all settings (Authorization, SSL connection - everything
looks OK)

I have also checked the port 587 via command: "telnet smtp.live.com 587"
and it show that specified port is accessible.

What it could be?
Mikhail Gryaznov

[Peter Foldes]

Mikhail

3 things you could try

(1) Disable your AV from scanning your emails
(2) Try Post 25 which works for me with the same settings (smtp.live.com)
(3) Check with your ISP for their smtp server name
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Mikhail Gryaznov" <mikh...@biopac.com> wrote in message
news:BB6B608C-F490-473A...@microsoft.com...

[N. Miller]

About all that I can think of is AV scanning of email. You might need to
uninstall and reinstall your AV application to stop the scanning of email.
When I set up AVG, or Avast, I use "Custome Install", and uncheck the email
scanning option, so the application does not even load the email scanner.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

[Mikhail Gryaznov]

1. Outgoing port of 25 does not reply to the command:
telnet smtp.live.com 25

2. "Check with your ISP for their smtp server name"
Does it men that all outgoing messages will go through ISP mail server??
I do not like it.

Mikhail Gryaznov
"Peter Foldes" <ok...@hotmail.com> wrote in message
news:%23FbrTlj...@TK2MSFTNGP06.phx.gbl...

[Peter Foldes]

You need to use the smtp of your ISP to send using another one will not work. Also
check your AV if it is scanning emails

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Mikhail Gryaznov" <mikh...@biopac.com> wrote in message

news:e7cTRFkM...@TK2MSFTNGP06.phx.gbl...

[Ron Sommer]

Tools, Accounts, highlight Hotmail, Properties, Server tab, is My server
requires authentication checked?
--
Ron Sommer
MVP-Mail

"Mikhail Gryaznov" <mikh...@biopac.com> wrote in message
news:BB6B608C-F490-473A...@microsoft.com...

[PA Bear [MS MVP]]

Compare your configuration settings to those listed on this page:
http://liveunplugged.spaces.live.com/Blog/cns!F92775FC46A390CA!422.entry

TIP: OE Tools | Accounts | Mail | [new Hotmail POP3 account] | Properties |
Servers | Incoming mail server | Log on using Secure Password Authentication
<=Do NOT check/enable this option!

TIP: OE Tools | Accounts | Mail | [new Hotmail POP3 account] | Properties |
Servers | Outgoing mail server | My server requires authentication
<=check/enable this option

TIP: Outgoing (SMTP) server port will need to be 587, not 25, for most
users.

TIP: Disable email scanning by your anti-virus application. It provides no
additional protection and it may be causing your problem.

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[MikhailGr]

Outgoing mail does not work yet.
I use the following config:
- smtp.live.com
- port 465
- "This server requires a secure connectuion (SSL) - CHECKED
- NO anti-virus running

Error code is:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Hotmail', Server: 'smtp.live.com', Protocol: SMTP,
Port: 587, Secure(SSL): Yes, Error Number: 0x800CCC0F

Thanks

[N. Miller]

On Sun, 13 Sep 2009 17:38:01 -0700, MikhailGr wrote:

> Outgoing mail does not work yet.
> I use the following config:
> - smtp.live.com
> - port 465
> - "This server requires a secure connectuion (SSL) - CHECKED
> - NO anti-virus running
>
> Error code is:
> Your server has unexpectedly terminated the connection. Possible causes for
> this include server problems, network problems, or a long period of
> inactivity. Account: 'Hotmail', Server: 'smtp.live.com', Protocol: SMTP,
> Port: 587, Secure(SSL): Yes, Error Number: 0x800CCC0F

Aside from the fact that your text doesn't match your error (port 465, or
port 587? Which are you using?), 'smtp.live.com' does not respond on port
465:

| C:\utils\ns_bench>telnet smtp.live.com 465
| Connecting To smtp.live.com...
| Could not open connection to the host, on port 465: Connect failed

Can you use the Telnet command at a command prompt? Try, 'telnet
smtp.live.com 587' (just the part between the quotes; do not include the
quotes)? Should get something like the following:

| C:\utils\ns_bench>telnet smtp.live.com 587
| Connecting To smtp.live.com...
| 220 BLU0-SMTP45.blu0.hotmail.com Microsoft ESMTP MAIL Service, Version: 6.0.3790
| .3959 ready at Sun, 13 Sep 2009 18:21:34 -0700
| quit
| 221 2.0.0 BLU0-SMTP45.blu0.hotmail.com Service closing transmission channel
|
|
| Connection to host lost.

"Quit" is the proper command to close the connection. If you can't get the
server banner using the Telnet command (be sure you specify the port
number!) then something is blocking your connection.

[PA Bear [MS MVP]]

> I use the following config:
> - smtp.live.com
> - port 465

465 or 587?

You have no anti-virus application installed?

Is a third-party firewall installed?

Does the behavior persist with the account configured in a new identity
(File | Identities | Add new identity)?

[Twayne]

http://wiki.site5.com/0x800CCC0F
Email client error: 0x800CCC0F

This issue you are experiencing is most often caused by conflicts
between your Microsoft email client and other local software, usually
either firewall or antivirus software products. We would strongly advise
that you review the following documentation provided by Microsoft, as it
details in basic steps what settings and software you might need to
audit in order to address this issue:

support.microsoft.com/kb/813514

If this error continues, despite your troubleshooting as outlined above,
please contact Site5's Technical Support with details of what you're
experiencing with your Site5 email account, and what you've tried from
the above suggestions from Microsoft so far.
Any details about the version and type of email client you're using will
also assist Technical Support in their ability to help you:

a.. Macintosh
a.. Entourage
b.. Outlook
c.. Outlook Express
b.. Windows
a.. Outlook
b.. Outlook Express
c.. Windows Live Mail

Related email error topics: 0x800CCC0E

"MikhailGr" <Mikh...@discussions.microsoft.com> wrote in message
news:B2127FBC-A64C-48ED...@microsoft.com

[MikhailGr]

1. Sure, I use port 587 for smtp.live.com
And erorr message is:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Hotmail', Server: 'smtp.live.com', Protocol: SMTP,
Port: 587, Secure(SSL): Yes, Error Number: 0x800CCC0F

2. Command "telnet smtp.live.com 587" gave the response:
220 BLU0-SMTP20.blu0.hotmail.com Microsoft ESMTP MAIL Service, Version:
6.0.3790.3959 ready at Mon, 14 Sep 2009 19:09:42 -0700

3. No anti-virus software installed

4. I use Win 2K

5. other mail accounts created for Outlook Express (Gmail and COx.Net) works
OK
for send/receive messages

Mikhail.

[Peter Foldes]

Mikhail

Did you the smtp of your ISP instead of smtp.live.com

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"MikhailGr" <Mikh...@discussions.microsoft.com> wrote in message
news:337461FC-5379-4799...@microsoft.com...

[PA Bear [MS MVP]]

Why have you no anti-virus application installed? How long has this been
the case? Has a Norton or McAfee application ever been installed?

What firewall is installed?

Are you running Win2K SP4 and is it fully-patched at Windows Update...with
IE6 installed?

Repost: Does the behavior persist with the account configured in a new
identity?

Do you connect via a router or directly via a modem?

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

[MikhailGr]

1. I had NAV installed year ago, and then stop using it.

2. NO 3-d party firewall installed.

3. Yes I have WIn 2K + SP$ and ALL updates/patches are installed.
IE6 is in use

4. Creating new Identity did not help out with smtp.live.com problem.

5. Connection: I use a cable modem + router to connect computers to the
network.

Thanks
Mikhail

[PA Bear [MS MVP]]

Download/run the Norton Removal Tool & reboot twice:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Rethink your casual disregard for security:

Protect Your PC!
http://www.microsoft.com/athome/security/computer/default.mspx

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/protect/computer/viruses/worms/prevent.mspx

Avoid Rogue Security Software!
http://www.microsoft.com/protect/computer/viruses/rogue.mspx

[MikhailGr]

It still do not work for me.
Tried to change IP Filtering for Win 2K, run OE in safe mode, use new
Identity.
Did not try to re-install OE 6 yet.

However, same OE6 works fine for GMAIL account, and COX.NET account.

I am going to download "MS Network Monitor 3.3" to check the flow of the
network packets to/from smtp.live.com. also, I have LanExplorer installed
(old utility of SunRaise Telecom for Win 2000) to trace network packets - so
will use it too.

[MikhailGr]

It is interesting:
1. I have tried to use hotmail.com account with OE 6/WIn 2K on another
computer and I have got same error.
2. Then I have tried OE6 on WIndows XP and it works first time I have made
all setup for pop3 and smtp server.

All settings of OE6 were same for WIn 2K and Win XP, but it does not work on
Win 2K.

[PA Bear [MS MVP]]

Well, I can't imagine that POP3 access is not supported in OE6 running in
Win2K SP4 but anything's possible with those funky Windows Live mailservers.
See if the Windows Live agents can offer a resolution. Post here:
http://windowslivehelp.com/community/47.aspx

MikhailGr wrote:
> It is interesting:
> 1. I have tried to use hotmail.com account with OE 6/WIn 2K on another
> computer and I have got same error.
> 2. Then I have tried OE6 on WIndows XP and it works first time I have made
> all setup for pop3 and smtp server.
>
> All settings of OE6 were same for WIn 2K and Win XP, but it does not work
> on
> Win 2K.
>
>

[MikhailGr]

I have compared option of OE 6 on Win 2K (smtp.live.com does not send message
here) vs Win XP (smtp.live.com works OK):
1. Win 2K.
OE 6 6.00.2800.1983
IE 6 6.00.2800.1106, 128-bit, SP1

2. Win XP Home
OE 6 6.00.2900.5512 (xpsp.080413-2105)
IE 7

So, I think something important was changed with OE 6 from v6.00.2800 to
6.00.2900.

And I am not sure if I can install OE 6 6.00.2900 on Win 2K

PLease, help.

[PA Bear [MS MVP]]

You may have missed my last reply to this thread:

<QP>

Well, I can't imagine that POP3 access is not supported in OE6 running in
Win2K SP4 but anything's possible with those funky Windows Live mailservers.
See if the Windows Live agents can offer a resolution. Post here:
http://windowslivehelp.com/community/47.aspx

</QP>

[PA Bear [MS MVP]]

> You may have missed my last reply to this thread...

...while you were posting new threads in OE6 and this newsgroup.

One problem, one thread in one newsgroup, please.

[John Fletcher]

I'm getting a similar problem

Steps taken:
Ports fine and can telnet to smtp.live.com.
OE started in safe mode (/safe)
Settings in OE look OK and POP3 downloads work verified 5+ or so times.
AVG Anti Virus sent email checking disabled
No firewall

Error message:

Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of

inactivity. Account: 'myad...@hotmail.com', Server: 'smtp.live.com',

Protocol: SMTP, Port: 587, Secure(SSL): Yes, Error Number: 0x800CCC0F

Configuration:
Win 2K 5.00.295
OE 6.00.2800.1983
IE 6.00.2800.1106, 128-bit, SP1

Any help much appreciated...

"MikhailGr" <Mikh...@discussions.microsoft.com> wrote in message

news:D92C2064-851D-4663...@microsoft.com...

[PA Bear [MS MVP]]

You, too, need to contact Windows Live support to see if POP3 access is
supported in Win2K.

[John Fletcher]

POP3 is working ok ...
SMPT is not ...

...

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:us8e8tw...@TK2MSFTNGP02.phx.gbl...

[Curious]

You know it is SMTP but your post spelled it SMPT which of course would not
work.

"John Fletcher" <harvest%20this@%20abuse%40localhost%20.com> wrote in
message news:eA78knxO...@TK2MSFTNGP05.phx.gbl...

[PA Bear [MS MVP]]

Yes, we know that. What part of "you...need to contact Windows Live
support" don't you understand?

Hotmail Online Solutions Center replaced all newsgroup & email format
support on 11 Dec-08
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

Hotmail Community Forums <=post your Hotmail questions here instead!
http://windowslivehelp.com/community/Default.aspx

John Fletcher wrote:
> POP3 is working ok ...
> SMPT is not ...
>

> "PA Bear [MS MVP]" wrote:

[John Fletcher]

The part which refers to something; POP3 that works. SMTP does not ...
Thanks for being so helpful.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

news:O7D2Tt0O...@TK2MSFTNGP05.phx.gbl...

> Yes, we know that. What part of "you...need to contact Windows Live
> support" don't you understand?
>

[PA Bear [MS MVP]]

This is *not* Windows Live Support and we're all volunteers here.

You need to begin a new thread in this subforum and ask if POP3 access is
supported in Win2K SP4: http://windowslivehelp.com/community/47.aspx

Hotmail Online Solutions Center replaced all newsgroup & email format
support on 11 Dec-08
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

Hotmail Community Forums Home
http://windowslivehelp.com/community/Default.aspx

John Fletcher wrote:
> The part which refers to something; POP3 that works. SMTP does not ...
> Thanks for being so helpful.
>

[nazeehjobran]

[Mohan...]

Having faced the same (on Win2k/SP4/OE6), my observations on why
outgoing mail may not work for all (receiving is no problem):

1.http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!422.entry
Accounts Qualifying/Known to Function:
--------------------------------------
Free Hotmail accounts(located in the United States, Brazil, United
Kingdom, Canada, Australia, France, Japan, Spain, Germany, Italy, and
the Netherlands) – effective Jan and Feb 2009

2. Port 587 require TLS enabled, which OE doesn't seem to support. Both
Port 25 or 587 with SSL just don't work (despite the required 'Log on
Secure Password authentication' Unchecked; and 'My Server requires
authentication' Checked, and set to 'Same as Incoming mail server'
settings using full e-mail address for Username & password).

Also tried enabling "Start TLS 1.0" under "Internet Options/ Advanced/
Security" without success (not sure if it is related to OE).

Both Thunderbird and Opera's built-in mail client that I tried work
admirably for sending out with TLS & Port 587 (even without the above
Internet options checked).

Mohan...

[N. Miller]

On Sat, 03 Oct 2009 17:29:03 +0530, Mohan... wrote:

> 2. Port 587 require TLS enabled, which OE doesn't seem to support. Both
> Port 25 or 587 with SSL just don't work (despite the required 'Log on
> Secure Password authentication' Unchecked; and 'My Server requires
> authentication' Checked, and set to 'Same as Incoming mail server'
> settings using full e-mail address for Username & password).

Interesting, because I can send using MSOE configured for either port 25, or
port 587 (my ISP lifted the port 25 block on my request), both with SSL
checked, neither using SPA.

> Also tried enabling "Start TLS 1.0" under "Internet Options/ Advanced/
> Security" without success (not sure if it is related to OE).

Probably not.

> Both Thunderbird and Opera's built-in mail client that I tried work
> admirably for sending out with TLS & Port 587 (even without the above
> Internet options checked).

I am surprised that any client works without a security option selected.
Perhaps those client first attempt a plain text connection, and, when that
fails, fall back to TLS.