Ouch-Look 97 won't find pop/smtp server
Herb Salls
been using OE 5 for many months and decided I'd like to try Outlook 97 since
we're running it at work and I'd like to play with some work related ideas
while at peace at home. Here's my question -
With OE 5 outgoing and incoming mail works fab - the receive-side server
settings for POP3 in OE 5 are pop.ne.mediaone.net. With Outlook, I've set
up the exact same string by visiting Tools/Services (by the way, this looks
to me to be a shortcut to Control Panel/Mail/Fax settings. I've checked it
carefully, typed it in very slowly and meticulously making no mistakes. I
have absolutely NO connectivity problems - I can ping, surf, chat - you name
it. I've logged out and logged in, re-booted and restarted countless times
after re-typing things over and over. But, when Outlook is commanded (F5)
to send receive mail, I get a box that says:
"The POP3 server name you specified cannot be found. Please check the name
and try again" Retry/Cancel
Incredibly, the fill in box on this error message repeats the precise string
(pop.ne.mediaone.net) that I typed in. Why can't it "find" what OE 5 can
obviously and very easily find? Is there some other sort of intervening
software (like Exchange/Server) that I must run to interface Outlook? There
must be some difference in the way OE acts versus the way Outlook acts but I
can't find it. I've been all through the KBs. Forget calling MediaOne for
any help other than verifying that I have correctly stated the server name -
they say it's my software ("Reformat and reload Windows" was one classic)
they say they do not support Outlook - only OE. A thought occurred to me
that perhaps OE and Outlook can't exist on the same computer. But that
doesn't make any sense or does it. Another thought ocurred to me that
perhaps Outlook has to be run as a part of the MS Office 97 package.
I'm back with OE for now so I can get to this ng and see what you experts
can tell me. Thanks a bunch.
Herb
Russ Valentine [MVP-Outlook]
* go to the Control Panel > Mail applet
* make sure that the profile that's showing (which typically is the
contents of your default profile) has the following services in it:
- Personal Folders (this defines the location that mail/items can be stored
in)
- Personal Address Book (an address book provider - not essential for
Outlook but good to have around anyway)
- Outlook Address Book (another address book provider - this one takes the
electronic addresses from Contacts and turns them into an address book)
- Internet Mail (a mail transport - this is the one that moves mail from
your ISPs POP3 server to your Personal folders and from your Personal
Folders to your ISPs SMTP server [the whole loop for Internet e=mail])
The only service that might have some confusing parameters to set in it
would be the Internet Mail service. Before setting it up make sure you've
got the following info handy (complete list - I'm sure you know some of
these but I'm gonna list them anyway)
(If you've got two tabs in the Internet Mail service properties - Original
Internet Mail service):
[On General Tab]
- Your name
- Your E-mail address
- Your ISP's POP3 server name
- Your account name on that server
- Your POP3 account password
- Your ISP's SMTP server name (if you click the Advanced Options button
you'll see this field)
[On Connection tab]
- How you want to connect to your ISP's server
- If you want scheduled collection of mail (click Schedule button for this)
(If you've got four tabs in the Internet E-mail service properties -
Internet Mail Enhancement Patch service):
[On General Tab]
- A 'friendly' name to distinguish this service from other Internet E-mail
services in the same profile
- Your name
- Your company (if applicable)
- Your E-mail address
- A reply address (if you want replies from mail sent from this service to
go to another address)
[On Servers tab]
- Your ISP's SMTP server name (Outgoing mail)
- Your ISP's POP3 server name (Incoming mail)
- Your POP3 account name & password (unless you've got an MSN or Compuserve
POP3 mailbox in which case you check the Logon using Secure Password
Authentication button)
[On Connection tab]
- How you want to connect to the servers
- Do you want to disconnect after sending & receiving mail from this service
[On Advanced tab]
I'd leave most of these alone with the possible exception of the "Leave Mail
on Server" option (if you want to leave mail in your POP3 mailbox for
collection from another computer). The rest of the options normally aren't
used unless your ISP has an odd setup or a slow server.
--
Russ Valentine
[MVP-Outlook]
"Herb Salls" <whft...@mediaone.net> wrote in message
news:GEkV5.29505$M51.9...@typhoon.ne.mediaone.net...