Exchange scan add in

Entec@discussions.microsoft.com Mike Entec

unread,

Aug 11, 2009, 7:32:01 PM8/11/09

to

Hi, my enterprise has just installed the latest McAfee anti virus system on
to my windows vista laptop (I am alone in running Vista everyone else has XP)
On opening Outlook from Office 2007, I get the following message. The Addd
In "Exchange Scan" C:\Program Files\McAfee\Managed\VirusScan\
OtlkUI.20090630111923.dll) cannot be loaded and has been disabled by
outloook. Any ideas on 1 what this is, 2. where/how to find and disable this
as it isn't at the address given

Diane Poremsky [MVP]

unread,

Aug 11, 2009, 8:39:04 PM8/11/09

to

1. Its the mcafee email scanning feature.
2. tools, trust center, addins - is it listed in the disabled addins
section? if so, you shouldn't get the error message unless mcafee is
enabling it at reboot. Then you'll need to disable it in mcafee's options.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Mike Entec" <Mike En...@discussions.microsoft.com> wrote in message
news:B4D88B0C-E1A5-4E0B...@microsoft.com...

mextiza

unread,

Nov 9, 2009, 11:01:02 AM11/9/09

to

Hello, I was advised by my IT dept to remove McAfee from my computer. Ever
since I have experienced the same problem. THey cannot figure out how to fix
it since I removed the program. THey even checked the steps listed below.
Any insight? Thank you - Norma

Brian Tillman [MVP - Outlook]

unread,

Nov 9, 2009, 11:16:26 AM11/9/09

to

"mextiza" <mex...@discussions.microsoft.com> wrote in message
news:FB7D77B7-0DE4-47D8...@microsoft.com...

> Hello, I was advised by my IT dept to remove McAfee from my computer. Ever
> since I have experienced the same problem. THey cannot figure out how to
> fix
> it since I removed the program. THey even checked the steps listed below.
> Any insight?

Try deleting the (usually hidden) file
%UserProfile%\Local Settings\Application\Microsoft\Outlook\extend.dat (on XP)
or
%LocalAppData%\Microsoft\Outlook\extend.dat (on Vista or 7).
--
Brian Tillman [MVP-Outlook]

mextiza

unread,

Nov 11, 2009, 10:04:02 AM11/11/09

to

> Thanks - can you tell me how to go about finding this file so I can delete it? I am using windows xp - thank you
>

Diane Poremsky [MVP]

unread,

Nov 11, 2009, 11:18:52 AM11/11/09

to

See http://www.outlook-tips.net/beginner/filepath.htm -

paste the following line in the address bar of windows explorer:
%USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

"mextiza" <mex...@discussions.microsoft.com> wrote in message

news:8F90C175-4723-46A2...@microsoft.com...

mextiza

unread,

Nov 11, 2009, 3:42:02 PM11/11/09

to

THank you - I tried it, but the error does not go away. I will just deal
with this pop up; it's better than having a computer that does not work.

Regards.

"Diane Poremsky [MVP]" wrote:

> .
>