"The Add-In "Fax Extension" cannot be loaded"

[Donald J.]

I have Office 2007 and Windows Vista Premium. When replying to an email in
Outlook, I get an error message saying "The Add-In "Fax Extension"
(C:\Windows\System32\fxsext32dll) cannot be loaded and has been disabled by
Outlook. Please contact the Add-In manufacturer for an update. If no
uopdate is available, please uninstall the Add-In."
I do not need a FAX program. Can you tell me how to uninstall the Add-In?
Thanks,
--
wtaylorj

[Russ Valentine [MVP-Outlook]]

Did you install it in the first place? Does it appear in the Trust Center?
Was this a clean install of Vista? Sounds to me like you tried to do an
upgrade installation.
--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message
news:FB5A6434-C061-4CE4...@microsoft.com...

[Donald J.]

Russ,
You are right. The installation of both Windows Vista and Office were
upgrades.
Does that help?

--
Donald J.

[Russ Valentine [MVP-Outlook]]

It explains why you have the problem. Upgrade installations are always
problematic.
Close Outlook.
Find and rename extend.dat.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:91379AF0-8015-4319...@microsoft.com...

[Donald J.]

I closed Outlook. My search for "extend.dat" and for "Extend.dat" resulted
in "no files found".

[Brian Tillman]

Donald J. <Don...@discussions.microsoft.com> wrote:

> I closed Outlook. My search for "extend.dat" and for "Extend.dat"
> resulted in "no files found".

Enable viewing hidden files and folders.
--
Brian Tillman

[Donald J.]

Viewing hidden files is enabled. Searching finds no match for "extend.dat"
or for "Extend.dat".
--
Donald J.

[Russ Valentine [MVP-Outlook]]

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:2C829F65-ABD3-425E...@microsoft.com...

[Donald J.]

You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you very
much.
--
Donald J.

[Russ Valentine [MVP-Outlook]]

Vista takes some getting used to. Some of the old reflexes from XP just
don't work anymore.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:03ADB3E7-9ABF-4BAA...@microsoft.com...

[Donald J.]

Russ,
I am sorry to report that the same error message has recurred. This happens
when I try to reply to an email in Outlook. Any suggestions?

[Russ Valentine [MVP-Outlook]]

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:4546BABB-A776-43E3...@microsoft.com...

[Donald J.]

Yes, that is the path. When I got into that folder, I saw the two previous
"re-names" of extend.dat which were "extendold.dat" and "extendold2.dat". I
created "extendold3.dat" and upon the first try to reply to an email there
was no error. After a reboot, when I tried to reply to an email, the same
error recurred.

[Russ Valentine [MVP-Outlook]]

Try changing the file extension too.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:8B1ACDD7-868E-48B0...@microsoft.com...

[Donald J.]

I changed the name of "extend.dat" to "extendold3.dab", rebooted, tried to
reply to an email and got the same error.

[Russ Valentine [MVP-Outlook]]

You can always try deleting this key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
faxextension.dll
but it doesn't seem to work as consistently.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:A3C8C801-4A85-46C0...@microsoft.com...

[Donald J.]

Do you know how I can remove the add-in per se?

[Russ Valentine [MVP-Outlook]]

I doubt you can. You never added it did you? Do you see it listed in the
Trust Center?
This is a bug courtesy of Microsoft. The error message is completely bogus.

--
Russ Valentine
[MVP-Outlook]
"Donald J." <Don...@discussions.microsoft.com> wrote in message

news:AD7B38BB-0F05-4CA3...@microsoft.com...

[PinoyinAbileneTX]

Try This:
In outlook 2007, "Tools, Trust Center, Addins"; at the bottom of the page
will be a drop down which says "Manage: COM Add Ins". Select "Exchange
Client Extensions" and click on "Go". This will open the Add-in manager.
Deselect the option for Fax extension, click "OK", then close out of Outlook
and restart.

[Donald J.]

Thanks. I went to the Add Ins manager and there is no FAX Extension listed.
There is a listing for unified data collection for voice mail and fax.
Should I try deselecting that one?
--
Donald J.

[humphreyfish]

Don:

This has been driving me crazy as well. Make sure you follow Pinoyin's
directions exactly. I think you may have skipped a step. I followed the
instructions and the error message is finally gone.
--
Mr. Fish

[SB]

Thanks Pinoyin,
This has been driving me crazy since I upgraded. Nice one.
--
SB

"Mark" wrote:

> Agreed, I missed it the first time too. Thanks, Pinoyin

[Robbie Doo]

I had the same problem and this is how I got rid of it.

Under Tools, choose Trust Center.
On the left pane pick Add-ins.
From the bottom of the page under Manage drop down pick Client File
Extensions and press Go...
Unckeck the FaxExtensions and click OK
Done!

[Goldenlady]

Just want to add my thanks, finally got rid of the error message, much
appreciated!!!

[hdsimmons]

Thanks a million Pinoy......has driven me crazy for over a week and finally a
real fix for the problem. Had been searching for ever and turns out it was
so easy, but hard as hell to find the right answer.

[rajasekhar....@gmail.com]

Hi PinoyinAbileneTX,

Perfectly working. Thanx