Error message (kernel32.dll) on closing Outlook 2000

NielsNV

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Jun 5, 2001, 9:04:09 AM6/5/01

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If installed Outlook 2000 from the MS Ofiice 2000 professional. It works
perfect, but every time I close the program I get an error. The program is
then already closed. The error says:

Outlook caused an error in
KERNEL32.DLL.
Outlook is now being closed.

When I close this error window it will open again, and so on. It will not
disappear till I restart the computer. Does anyone what causes this problem,
and how I can solve it. Are there any updates availible that will prevent my
computer from giving this massage?

Thanks in advance,

NielsNV

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Jun 5, 2001, 1:57:48 PM6/5/01

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please help me!!!!!!!!!!!!!!!!!!!!1

"NielsNV" <ni...@mvwebsitedesign.com> schreef in bericht
news:9filbg$asm$1...@news1.xs4all.nl...

Peter Detheridge

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Jun 8, 2001, 7:51:35 PM6/8/01

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Don't get too excited:-) Just wanted to let you know I also have this
problem and got no responses to my query either.

Are you running Active Sync for a Palm device or similar? Thought this
might be interatcting on my system but haven't proved it one way or the
other yet.
Regards
Peter

"NielsNV" <ni...@mvwebsitedesign.com> wrote in message
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Peter Fuller

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Jun 10, 2001, 3:30:25 AM6/10/01

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This is scary, I have been using Microsoft Office on Windows 98 for over a
year with no problems at all. I also use Outlook as my Email handler. Just
recently I have had to reformat my C: drive and re-install all my
software. I now get the very same error when closing Outlook.

The error I get is:

OUTLOOK caused an invalid page fault in
module KERNEL32.DLL at 017f:bff9db61.
Registers:
EAX=c00309c4 CS=017f EIP=bff9db61 EFLGS=00010212
EBX=0056fe28 SS=0187 ESP=0052fef8 EBP=00530194
ECX=00000000 DS=0187 ESI=00000000 FS=2187
EDX=bff76855 ES=0187 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

--
Posted via CNET Help.com
http://www.help.com/

Peter Detheridge

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Jun 10, 2001, 11:07:26 PM6/10/01

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I have discovered a workaround for my instance of this problem.

I installed Nortons Crashguard to see if I could get any more useful
information for this problem. The next time I exited fom outlook and for
some strange reason I do not understand, Outlook displayed an error message
saying that it had a previous problem with Outlook Synchronisation. (Never
saw it before I installed Crashguard) It asked if I wanted to disable it.
I said yes and now the problem of the kernel error on exit from Outlook no
longer occurs!

You can get to the setting by going into Outlook
Tools/Options/Other/Advanced/Coms Add Ins to either enable or disable this.

Hope this helps.
"Peter Fuller" <peter...@netzero.net> wrote in message
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Peter Detheridge

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Jun 12, 2001, 5:16:31 AM6/12/01

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Its back...........it reappeared (once only) after I disabled active
desktop, then disappeared as a problem until I reinstated active desktop.
The problem reappeared once then disappeared again?????????????
"Peter Detheridge" <pet...@bigpond.net.au> wrote in message
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Peter Detheridge

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Jun 17, 2001, 10:53:42 PM6/17/01

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Can't help but will be glad when there is a resolution as I am getting it as
well as have others I've seen on this group.

Have seen some references to McAfee Virus checker. However, I do not use
it.
The problem comes and goes with me. If I make a change such as enable
active desktop this seems to make it come back after not being there for a
while????? I have also seen a reference to Winfax. Apparently Version 10
currently is not supported with Office XP. Could be a problem with the
Outlook address book synchronisation?

I'll keep a watch on this thread to see if any other suggestions are made.
Good Luck!

"Peter Detheridge" <pet...@bigpond.net.au> wrote in message

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Ken Slovak - [MVP - Outlook]

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Jun 18, 2001, 10:40:48 AM6/18/01

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FWIW, I've been using WinFax Pro 10 with Office XP/Outlook 2002 for a
long time with no problems at all.

--
Ken Slovak
[MVP - Outlook]
Lead Author, Professional Outlook 2000 Programming, Wrox Press
Co-author of "Programming Microsoft Outlook 2000", Chapters 8-13,
Appendices, Sams

"Peter Detheridge" <pet...@bigpond.net.au> wrote in message

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Steve Wilke

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Jul 3, 2001, 1:12:38 AM7/3/01

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I joined your elite group last week. My problems started
when I relied on ZD net's Updates.com to update my
software. Added security patches and updated Office 2K and
have this same error ever since. If anyone has a fix for
this, PLEASE RESPOND!!

>.
>

Steve Wilke

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Jul 3, 2001, 1:12:47 AM7/3/01

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I joined your elite group last week. My problems started
when I relied on ZD net's Updates.com to update my
software. Added security patches and updated Office 2K and
have this same error ever since. If anyone has a fix for
this, PLEASE RESPOND!!
>-----Original Message-----

>.
>

Steve Wilke

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Jul 3, 2001, 1:12:43 AM7/3/01

to

I joined your elite group last week. My problems started
when I relied on ZD net's Updates.com to update my
software. Added security patches and updated Office 2K and
have this same error ever since. If anyone has a fix for
this, PLEASE RESPOND!!
>-----Original Message-----

>.
>

Bayoubuzz

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Jul 12, 2001, 5:24:56 PM7/12/01

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I am having a similar problem. My error says,
"KERNEL32.DLL at 0167:bff9db61". Any help appreciated.

>.
>