"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is in
progress"
Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem with
data files.
Can anyone please offer any assistance?
"Stan Kay" <stan...@ntlworld.com> wrote in message
news:E8F8DA11-13D4-4FDB...@microsoft.com...
It is nice to know that I am not alone with this problem. I agree with your
logical conclusion that on the basis of our joint experience the problem
lies with Outlook 2007 not with the operating system.
Hopefully someone will be able to suggest a solution.
Regards,
Stan
"Tom" <tbro...@comcast.net> wrote in message
news:OucrxN6c...@TK2MSFTNGP03.phx.gbl...
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
"Stan Kay" <stan...@ntlworld.com> wrote in message news:57641A7D-9C20-45B4...@microsoft.com...
Many thanks for the suggestion. Since it is over an hour since I last
opened Outlook then I thought it should now be safe to try. However, before
doing so I checked Task Manager and found that Outlook was not running. So,
I stared Outlook again and ...................up popped the usual error box!
I waited until the box disappeared and closed down Outlook. Then I quickly
checked Task Manager again and Outlook was not running. Another try with
Outlook still produced the usual error box. In the light of these tests I
conclude that the problem is not Outlook being shut down and started again
with too little delay between the two actions.
I have examined the Event Viewer and it explains that the problem is known
as EventID 32 "Outlook.pst has detected a catalogue checkpoint".
Unfortunately the online help for this event is not helpful. I then used
scanpst.exe again on outlook.pst and once again was told that it had found
and corrected errors. However, upon running Outlook again I get the usual
errors and the same entry in the Event Viewer.
Are there any other tests I can perform to identify the cause of the
problem?
"Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
news:ee6Nb$6cHHA...@TK2MSFTNGP06.phx.gbl...
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
"Stan Kay" <stan...@ntlworld.com> wrote in message news:50DCC963-FA33-4F4F...@microsoft.com...
> Sue,
>
> Many thanks for the suggestion. Since it is over an hour since I last
> opened Outlook then I thought it should now be safe to try. However, before
> doing so I checked Task Manager and found that Outlook was not running. So,
> I stared Outlook again and ...................up popped the usual error box!
> I waited until the box disappeared and closed down Outlook. Then I quickly
> checked Task Manager again and Outlook was not running. Another try with
> Outlook still produced the usual error box. In the light of these tests I
> conclude that the problem is not Outlook being shut down and started again
> with too little delay between the two actions.
>
> I have examined the Event Viewer and it explains that the problem is known
> as EventID 32 "Outlook.pst has detected a catalogue checkpoint".
> Unfortunately the online help for this event is not helpful. I then used
> scanpst.exe again on outlook.pst and once again was told that it had found
> and corrected errors. However, upon running Outlook again I get the usual
> errors and the same entry in the Event Viewer.
>
> Are there any other tests I can perform to identify the cause of the
> problem?
>
>
>
> "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
> news:ee6Nb$6cHHA...@TK2MSFTNGP06.phx.gbl...
> The mostly likely explanation is that some add-in or external application is
> holding Outlook open so that it can't close completely or simply that the
> user tried to restart Outlook too soon after shutting it down. You can check
> Task Manager to see if Outlook.exe is still running and try waiting longer.
>
Outlook 2007 ran without a hitch with the /safe command line switch
therefore it follows that one of the add-ins was causing the problem. I
then set about replacing the add-ins one by one to find the culprit.
Eventually I discovered that Microsoft's Windows Live OneCare was causing
the problem so I have uninstalled it and all is well again. I shall now
begin the search for an antivirus product that works without causing
problems.
Many thanks for your help.
Stan
"Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
news:e%23HBZK$cHHA...@TK2MSFTNGP05.phx.gbl...
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Stan Kay asked:
I don't have Adobe PDF Maker so it cannot be causing the problem. However,
following Sue Mosher's recommendations I have established that Microsoft's
Windows Live OneCare was causing the problem. That product has been removed
and everything is now OK.
Many thanks for trying to help.
"Milly Staples [MVP - Outlook]"
<Mil...@donteventhinkaboutmailingmeatmvps.org> wrote in message
news:%23cZDekI...@TK2MSFTNGP06.phx.gbl...
"Stan Kay" <stan...@ntlworld.com> wrote in message
news:99A4B4FF-FBF3-4D66...@microsoft.com...
We're just now testing the newly release "update" for Outlook to see if it
resolves the issue, so more on that as we get the test results.
Some of our internal technical gurus are suggesting lately that Office
Communicator may be the culprit, and may be holding certain Outlook program
files open, even though you exit Outlook.
Does that ring a familiar bell for any of you?
I imported the Pst from Outlook 2003 - XPpro Dell using Zone alarm 7 to my
new Dell Vista Business with full version of Office 2007 but being protected
by Norton Security Online: the import went well; but after 3 days the same
error was seen as described above - Scanpst repaired and has done
successfully for another 3 sessions: There's no obvious manual close down on
my part that would cause the issue ( don't use Windows defender or Off Comm)
so wonder like SM suggests whether the "online" virus checkers are checking
files whilst outlook is closing down?
Its pleasing to hear other users are having the same experience - over to
the Techs to resolve?
> I imported the Pst from Outlook 2003 -
Never import from a PST. You lose data and could corrupt your mail profile.
Moreover, it's unnecessary. Just open the PST in Outlook.
FIle>Open>Outlook Data File. Then make it your delivery location if you
want, or copy the data it contains to your default folders.
> XPpro Dell using Zone alarm 7
> to my new Dell Vista Business with full version of Office 2007 but
> being protected by Norton Security Online:
There are so many issues with Symantec products interfering with Outlook
that it's almost obscene, although that doesn't say that the problem hee is
with Norton. Nonetheless, turn it off while you diagnose.
> the import went well; but
> after 3 days the same error was seen as described above - Scanpst
> repaired and has done successfully for another 3 sessions: There's no
> obvious manual close down on my part that would cause the issue (
> don't use Windows defender or Off Comm) so wonder like SM suggests
> whether the "online" virus checkers are checking files whilst outlook
> is closing down?
In addition to trying to eliminate the Norton tools as the culprit, also
disable any seach add-in like Google Desktop Search, if you have one.
Disable any Outlook add-in as well.
If any of this advice is a repeat, forgive me. I didn't have the
opportunity to read the entire thread to see what others have suggested.
--
Brian Tillman
On Apr 26, 4:42 am, InvoiceMax <Invoice...@discussions.microsoft.com>
wrote:
I have the same problem, but for the more basic user (like me), how do you
launch outlook in safe mode and then search the addins?
Many thanks
John
There is more information on command-line switches in Outlook Help.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
"John D" <John D...@discussions.microsoft.com> wrote in message news:D09BD2D2-863D-45DA...@microsoft.com...
> Stan/Sue,
>
> I have the same problem, but for the more basic user (like me), how do you
> launch outlook in safe mode and then search the addins?
>
> Many thanks
>
> John
>
> "Stan Kay" wrote:
>
>> Many thanks for the suggestions Sue.
>>
>> Outlook 2007 ran without a hitch with the /safe command line switch
>> therefore it follows that one of the add-ins was causing the problem. I
>> then set about replacing the add-ins one by one to find the culprit.
>> Eventually I discovered that Microsoft's Windows Live OneCare was causing
>> the problem so I have uninstalled it and all is well again. I shall now
>> begin the search for an antivirus product that works without causing
>> problems.
>>
>> Many thanks for your help.
>>
>> Stan
>>
>>
>> "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
>> news:e%23HBZK$cHHA...@TK2MSFTNGP05.phx.gbl...
>> I would suggest running Outlook with the /safe command-line switch to make
>> sure all add-ins are disabled. Also turn off any anti-virus email checker
>> and any PDA sync utility, so you can troubleshoot this.
>>
The most common answer is "The mostly likely explanation is that some add-in
or external application is holding Outlook open so that it can't close
completely."
Several of these add-in's are Microsoft products, which should NOT be
causing this problem. Also, I never had this problem with Outlook 2003 nor
has anyone else from what I've read.
Opening and closing an application is a fundamental task that should be no
more complicated than that. We should not have to consider anything else
beyond that except opening Outlook immedietly after closing it.
Bottom line. This is a flaw or a bug within Outlook 2007 itself. Microsoft,
as usual, throws out every explanation BUT that.
I hope they are working on a fix. I still think 2007 is a great product and
a major improvement over pervious versions.
Some common reasons why Outlook will not shut down completely when you click either the X or Exit:
1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail.
7. The latest Skype update.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Flatch U. Lance asked:
> Bottom line. This is a flaw or a bug within Outlook 2007 itself.
> Microsoft, as usual, throws out every explanation BUT that.
Where have you seen Microsoft "throw out" any explanation? Certainly not in
these newsgroups, which are not official support channels for MS products.
--
Brian Tillman
Alan Foster.
Always use an AV solution but NEVER integrate it into Outlook. It causes more problems than it puports to fix and is a sales "scare tactic" that has worked all too well. Outlook's built-in virus/malware blocker works much better and without so many of the problems reported here. Especially the multiple posts of outgoing and incoming mail.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, All Greek Tommy asked:
|| --Â
I had the same problem. In my case, the problem was caused by having a
backup software called Iomega Sync running in the background. It was
looking for changed files every few minutes, and apparently interfering
with the closing of the pst file.
Does anyone know if a full disk encryption (PGP Desktop) can cause this type
of failure? My laptop needs to run encrypted, but I thought Outlook 2007 ran
ok before the encryption, but then memory may be failing me.
I went to "Help" within Outlook 2007 and clicked "Check For Updates" and updated the software. This resolved the issue for me.
I'm running Windows XP - Media Center Edition 2005 with MS Office Professional 2007.
Hope this helps some of you.
The problem can, among other possibilities, be caused by Microsoft "Office
Communicator 2007" ... here's the official Microsoft Knowledge Base article
on that:
http://support.microsoft.com/kb/954642/en-us
Regards,
SJ
hector
As a Test I added a SharePoint Contact list back into Outlook and it closed
just fine. I know at one point we were running WSS 2 and maybe there was
some old refernces to it and that's where the problem was coming in.
"NOMIS42" <NOM...@discussions.microsoft.com> wrote in message
news:A9417A9B-CB4F-4275...@microsoft.com...
> Hi:
>
> I am having the same problem. Just purchased Outlook 2007 with Business
> Contact Manager. Same error message keeps cropping up.
Al
1. PDA synchronization software with your PDA in the cradle. (activesync,
iTunes, etc.)
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype
8. Infuzer
9. Google calendar synch.
Disable all COM addins and remove the integration with your firewall and AV.
Open Outlook in Safe mode and start/stop Outlook every time after adding
back in your add-ins one by one. The first one you have enabled and the
error message occurs again, you know what to do.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375
After furious head scratching, Alfred Kaufmann asked: