Re: Send Not Working

[John Nice]

"paulinphilly" <paulinphil...@outlookbanter.com> wrote in message
news:paulinphil...@outlookbanter.com...
>
> On some occasions, emails in my outbox don't go. For these there is a
> different icon next to the message in that it has a "pen" over the
> letter email. The attachment shows what it looks like vs the standard
> icon.
>
> I am using Windows 8 and Outlook 2013.
>
> Any ideas why I'm getting this?
>
Google for 'pen icon outlook' It appears to be a security issue

John

[amanda_lakai]

paulinphilly;360248 Wrote:
> On some occasions, emails in my outbox don't go. For these there is a
> different icon next to the message in that it has a "pen" over the
> letter email. The attachment shows what it looks like vs the standard
> icon.
>
> I am using Windows 8 and Outlook 2013.
>
> Any ideas why I'm getting this?
>

> I just found out that the problem only occurs if I open an email in the
> Outbox and then close it. After being closed it can be sent.
>
> My work around has been to copy the "stuck" email into a new email and
> then send the new email.


There can be various possible reasons for this problem:
漂our message size is too large.
百ome Outlook add-in
柊uthentication with the mail server is not done properly or mail server
is offline.
疋efault mail account has not been set
柊ntivirus or firewall installed in your system
肘nstalled programs(such as:Desktop Search) that accesses the Outlook
data files
柊n antispam or antivirus scan is running on outgoing mails.

The most probable reason is the size of your message to be sent or the
attachment is of huge size. In such case reduce the size and try re
sending. I hope this will fix the issue.


+-------------------------------------------------------------------+
+-------------------------------------------------------------------+



--
amanda_lakai

[Charleen]

amanda_lakai;360253 Wrote:
> This might happen if you are using cached Exchange mode.
> Go to fileAccount Settings and double click on the account to check if
> cached option is ticked. Turning off the cached Exchange mode, can
> resolve your problem.
> If it doesn't work then I suggest you to deleted the old pst file(before
> upgrade)and let Outlook recreate it .Try the cleanrules switch after
> that.
> Open Run command and execute: outlook.exe /cleanrules. I hope it would
> help you.

Thanks for replying Amanda.

I've followed the fileAccount Setting and double click instruction and
there is nothing that indicates a cache option. I checked in the
Advanced setting as well.
I don't really want to delete the .pst file as I will lose all my
emails.
I've renamed the file and a new .pst has been created. I've run the
rule as you've recommended. Sadly this hasn't worked.




--
Charleen

[amanda_lakai]

Charleen;360255 Wrote:
> Thanks for replying Amanda.
>
> I've followed the fileAccount Setting and double click instruction and
> there is nothing that indicates a cache option. I checked in the
> Advanced setting as well.
> I don't really want to delete the .pst file as I will lose all my
> emails.
> I've renamed the file and a new .pst has been created. I've run the
> rule as you've recommended. Sadly this hasn't worked.

Try using Outlook in safe mode.

• Go to StartAll ProgramsAccessoriesRun.
• Type in “outlook /safe” (without quotes and space between “outlook”
and “/”)
• click OK
• Go to the location:
C:\Users\username\AppData\Roaming\Microsoft\Outlook\
and Rename outcmd.dat , Outlook.srs files
• restart Outlook.

I hope it would help.




--
amanda_lakai

[PSM]

amanda_lakai;360414 Wrote:
> You can change your Email options to do so:
> � Go to ToolsOptions.
> � Then, select the Preference tab and click E-mail Options.
> � Now go to Message Handling option form the E-mail Options dialog box
> � Now choose your desired option (After moving or deleting an open item)
> from the drop-down menu.
> � You can select open the previous item, open the next item, or return
> to the Inbox

Thanks Amanda but it doesn't address the problem. It only occurs after
the computer has been asleep for a while and when reactivated in Outlook
the last message to arrive is displayed rather than the inbox. I like to
screen new mail so would rather it weren't in my face when I come back
to the computer!




--
PSM

[Charleen]

amanda_lakai;360410 Wrote:
> Try using Outlook in safe mode.
>
> � Go to StartAll ProgramsAccessoriesRun.
> � Type in �outlook /safe� (without quotes and space between �outlook�
> and �/�)
> � click OK
> � Go to the location:
> C:\Users\username\AppData\Roaming\Microsoft\Outlook\
> and Rename outcmd.dat , Outlook.srs files
> � restart Outlook.
>
> I hope it would help.

Not good news, Amanda. I've tried what you've suggested and still the
same result. I don't know if this will make a difference, but I can
manually create rules and from each individual email, I can give the
command "always move to" but it's the management of the rules that still
only flashes up.
Thanks again for trying to help.




--
Charleen