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Outlook 2002 Won't Remember Password

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Russ Valentine [MVP-Outlook]

Jul 31, 2002, 6:31:00 AM7/31/02
There have been several recent issues with passwords not being retained with
Outlook. If you're running Outlook 2002, the SP1 solves many of these, so
start there. If not, here are some other solutions:

For Outlook 2000 or 2002 on Win 98, NT, or 2000:;EN-US;Q290684

For Outlook 2000 on Windows 2000:

For all Outlook versions on Windows XP (note, this article is written for OE
but the solution applies to Outlook as well. Just ignore the parts that
refer to OE):;ENUS;q264672
Russ Valentine
"PCrowell" <> wrote in message
> Hi Everyone,
> I am using Outlook 2002 with Windows XP Home Edition.
> I have installed Service Pack 1, and Outlook still won't
> remember my password. I have two email accounts set up,
> if that helps.
> Will someone please help me with this?


Jul 31, 2002, 6:53:01 AM7/31/02
*** Resolution ***
1. Quit all programs.

2. Click Start, click Run, type regedt32 in the Open box, and then click OK.

3. Locate and click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

4. On the EDIT (security menu in win 2k) menu, click Permissions.

5. Click the registry key for the user that is currently logged on and
ensure that Read and Full Control are both set to Allow.

6. Click the Advanced button, ensure that user that is currently logged on
is selected, that Full Control is listed in the Permissions column, and
that "This Key and Subkeys" is listed in the Apply to column.

7. Click to select the "Reset permissions on all child objects and enable
propagation of inheritable permissions" check box.

8. Click Apply, and then click Yes when you are prompted to continue.

9. Click OK, and then click OK.

10. Double-click the Protected Storage System Provider key to expand the
key, click the user subkey folder that is directly below the Protected
Storage System Provider key, click Delete on the Edit menu, and then click
Yes in the warning message dialog box. The user subkey folder looks
similar to the following example:

NOTE: For every identity that you have, there will be a subkey under the
Protected Storage System Provider key. To resolve this problem in all of
your identities, you must delete all of the user subkeys folders under the
Protected Storage System Provider key.

11. On the Registry menu, click Exit, and then restart your computer.

How to Re-Enter Your Password:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Mail or "Mail and Fax".

3. Click to select Internet E-mail, and then click Properties.

4. On the Server tab, type your password in the Password box, and then click
to select the "Remember password" dialog box.

5. Click OK, and then click Close.

6. Close Control Panel, and then start Outlook Express.

7. On the Tools menu, click "Send and Receive" to test if your password is

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