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Word as email editor not working suddenly

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Jun 19, 2002, 6:38:18 PM6/19/02
Recently I began getting the following message when I try to reply to an
email - "This form requires Word as your e-mail editor, but Word is either
busy or cannot be found. The form will be opened in the Outlook editor
instead." If I try to send a new post, it will open in Word as long as I
have not tried to send a reply. Once I attempt to reply to an email, all
attempts at emailing are opened in the Outlook editor. The only thing I
think that has changed on my computer is the live updating from Norton
(SystemWorks5.0 and Anti-Virus8.07.17c). I am using XP Pro and Outlook
2002. Any suggestions on how I can get back to using Word for all my

Russ Valentine [MVP-Outlook]

Jun 19, 2002, 6:48:10 PM6/19/02
Recently, this error message has been cropping up frequently. AFAIK, there
has been no reproducible cause found that has permitted Microsoft to find a
consistent solution. Many cases seem to be related to there having been a
previous version of Office installed on the partition. In those cases,
starting Word before you start Outlook seems to help. Also, make sure you've
installed all Office patches and updates. If all else fails, try disabling
NAV's Office Plugin.
Russ Valentine
"C" <> wrote in message

Lee H

Jun 20, 2002, 2:58:16 AM6/20/02
When this happened to me, I'd notice there was still a copy of word.exe
shown in Task Manager's Processes listing. I had already exited Word but
there was still a copy left in memory (i.e., its window closed but its
process never quite got killed). This doesn't just screw up using Word as
the editor in Outlook but can also cause problems when you reopen what you
think is a new instance of Word. So check Task Manager under its Processes
panel to see if word.exe is still running (after you supposedly exited from
the last window for it); if so, kill it. Then try again in Outlook to use
Word as the editor (although you might have to also restart Outlook). I
haven't any articles explaining my word.exe (and outlook.exe) sometimes
don't complete their process kill when exited.


Jun 20, 2002, 1:02:54 PM6/20/02
Well I discovered the culprit here. I had a signature that was to go out
with replies and forwards. I had no signature associated with new emails.
When I eliminated the signature, everything worked fine, Word starts with
replies and with new emails. I don't know if the problem was just having
the sig for the replies and forwards but I am happy to live without the
autosignature if I can have Word work properly. Hope this helps others with
this problem.

"C" <> wrote in message


Jul 4, 2002, 3:14:56 AM7/4/02
I have the same problem as you and I have reinstalled
OFFICE XP PRO and the result is still the same.

Any help please email to me at




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