OUTLOOK 98 ERROR MESSAGE ON CLOSING

[Andrew Hopkinson]

I've just installed outlook 98 on my PC

but when I finish & close the program

I get the following error message.

 

Crash Protector Problem Report - 24 March 2000 21:31:39

 

Fault Description
=================
D:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE caused an
"Access Violation" fault in module EMALSCAN.DLL
at 015F:01714D3A.

 

Registers
=========
EAX=00000001 CS=015F EIP=01714D3A EFLGS=00010202
EBX=006914F4 SS=0167 ESP=0056F9A0 EBP=0056F9BC
ECX=005850F4 DS=0167 ESI=005850F4 FS=1957
EDX=00588984 ES=0167 EDI=00692F0C GS=0000

 

Bytes at CS:EIP
===============
3A 4D 71 01 5F 01 00 00 02 02 01 00 A0 F9 56 00

 

Stack Dump
==========
0056F9A0: 00692E80 6E483255 005850F4 00000020
0056F9B0: 00692E80 6E483130 006910C0 0056F9C8
0056F9C0: 6E3F1E4B 00000001 0056F9D4 6E483121
0056F9D0: 00692E80 0056F9EC 6E4830D6 00692E84

 

32 bit Appications
==================
KERNEL32.DLL, C:\WINDOWS\SYSTEM\KERNEL32.DLL
KERNEL32.DLL, C:\WINDOWS\SYSTEM\KERNEL32.DLL
SPOOL32.EXE, C:\WINDOWS\SYSTEM\SPOOL32.EXE
MPREXE.EXE, C:\WINDOWS\SYSTEM\MPREXE.EXE
KERNEL32.DLL, C:\WINDOWS\SYSTEM\KERNEL32.DLL
VSHWIN32.EXE, C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
WEBSCANX.EXE, C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE
MSTASK.EXE, C:\WINDOWS\SYSTEM\MSTASK.EXE
EXPLORER.EXE, C:\WINDOWS\EXPLORER.EXE
VSSTAT.EXE, C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
TASKMON.EXE, C:\WINDOWS\TASKMON.EXE
SYSTRAY.EXE, C:\WINDOWS\SYSTEM\SYSTRAY.EXE
POINT32.EXE, C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
INTERCENT99.EXE, C:\PROGRAM FILES\FINIWARE\INTERCENT 99\INTERCENT99.EXE
AVCONSOL.EXE, C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\AVCONSOL.EXE
CMGRDIAN.EXE, C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE
MSWHEEL.EXE, C:\WINDOWS\SYSTEM\MSWHEEL.EXE
STARTER.EXE, C:\WINDOWS\STARTER.EXE
OSA.EXE, C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
FINDFAST.EXE, C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\FINDFAST.EXE
FAMONHKW.EXE, D:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID\FAMONHKW.EXE
CRASHMON.EXE, D:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID\CRASHMON.EXE
KERNEL32.DLL, C:\WINDOWS\SYSTEM\KERNEL32.DLL
MSIMN.EXE, C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
PSTORES.EXE, C:\WINDOWS\SYSTEM\PSTORES.EXE
RNAAPP.EXE, C:\WINDOWS\SYSTEM\RNAAPP.EXE
TAPISRV.EXE, C:\WINDOWS\SYSTEM\TAPISRV.EXE
DDHELP.EXE, C:\WINDOWS\SYSTEM\DDHELP.EXE
MSIMN.EXE, C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
MSIMN.EXE, C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
OUTLOOK.EXE, D:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE
MSIMN.EXE, C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
CMCP32.EXE, D:\PROGRAM FILES\NETWORK ASSOCIATES\FIRST AID\CMCP32.EXE

 

Memory
======
Free USER Memory            :   54%
Free GDI Memory             :   84%
Memory Utilization          :   100%
Total Physical Memory       :   64 MB
Available Physical Memory   :   7 MB
Total Page File             :   399 MB
Available Page File         :   282 MB
Total Virtual Memory        :   2,044 MB
Available Virtual Memory    :   2,026 MB

 

Drives
======
A: - Removable
C: - Fixed, 2,047 MB Total, 279 MB Free
D: - Fixed, 4,094 MB Total, 3,379 MB Free
E: - CDROM

 

Any answers to this problem would be appreiciated

--
Thanks,

 

Mr. A . Hopkinson

--
andrew.h...@cwcom.net

[Daniel Sörlin]

Hi Andrew,

I have a suggestion to what may be wrong, don't know 100% if it is that
problem.
The Emalscan.dll can be malfunctioning because of a problem with Network
Associates Mcafee Virusscan.
I belive is used for scanning mail in Outlook.
If have sometimes seen this when installing new updates to Mcafee.

* You could try to reinstall it and add the latest service pack for Mcafee
Virusscan.
Since I don't know which version you are running I can't direct to where you
can find it.
But ftp.nai.com/pub has some service packs available.

* It can also be an issue with the virus definition files for Mcafee, try to
apply the latest DAT-files.
The DAT-files can also be found on the NAI ftp.

By now I think they have released a new Mcafee Virusscan version 4.5.

I hope this can help you...

/Daniel

"Andrew Hopkinson" <andrew.h...@cwcom.net> wrote in message
news:dz7D4.985$%X3.24519@news1-hme0...

I've just installed outlook 98 on my PC
but when I finish & close the program
I get the following error message.

Crash Protector Problem Report - 24 March 2000 21:31:39

Fault Description
=================
D:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE caused an
"Access Violation" fault in module EMALSCAN.DLL
at 015F:01714D3A.

<>cut<>

Any answers to this problem would be appreiciated

--
Thanks,

Mr. A . Hopkinson

--
andrew.h...@cwcom.net <mailto:andrew.h...@cwcom.net>

[Erik]

You must install ServicePack 2 from McAfee Virusscan.

The problem will then be solved.

"Andrew Hopkinson" <andrew.h...@cwcom.net> wrote in message news:dz7D4.985$%X3.24519@news1-hme0...