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"Display online status in the To and..." check box is grayed out

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alex_mayorga

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Apr 23, 2009, 2:48:01 PM4/23/09
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For some reason the option described here
http://office.microsoft.com/en-us/outlook/HP012335511033.aspx#3 "Display
online status in the To and Cc fields only when mouse pointer rests on a
person name" check box grayed out and I can't modify it.
As is now is always selected no matter my selection on the "Display online
status next to a person name" check box. I'd like to have that option
unchecked if possible.
I'm using:
Windows Vista Enterprise
Microsoft Office Outlook 2007 (12.0.6311.5000) SP1 MSO (12.0.6311.5000)
Microsoft Office Communicator 2005 Version 1.0.559

Any help would be appreciated.

Thanks in advance

Roady [MVP]

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Apr 23, 2009, 5:05:31 PM4/23/09
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If the option is grayed out then it doesn't make any difference if it is
selected or not; the setting is being ignored anyway.
The option is either grayed out because the "Display online status..." is
disabled or because it has been configured (forced) by other means.
Does the function itself work?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"alex_mayorga" <alexm...@discussions.microsoft.com> wrote in message
news:3826A1E4-8DA8-49FC...@microsoft.com...

Milly Staples [MVP - Outlook]

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Apr 26, 2009, 9:15:51 PM4/26/09
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Does your organization use a GPO to disable this option? Check with your IT
folks.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, alex_mayorga asked:

SeNsE

unread,
Apr 29, 2009, 9:26:31 AM4/29/09
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I'm having the same issue here. Same setup:

Windows Vista SP1
Outlook 2007 SP2 (12.0.6423.1000)
Office Communicator 2005 Version 1.0.559.226

My colleague's do not have this issue (same setup) and our computers
are in the same OU so the same GPO must by applied. I've previously
had this issue on a Windows XP with Office 2003 as well.
I never found a solution for it. I just installed SP2 for Office 2007
today and remembered this issue, that's why I checked the setting
again but no luck...

Best regards,
Bart

Pukke

unread,
May 12, 2009, 8:08:10 AM5/12/09
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Found a way to enable / disable both check boxes.

Outlook 2007 with mailboxes on Exchange 2003 SP2 servers.

Whenever the Outlook client is configured to work online with the Exchange
server the second option ( Display online status in the To and Cc fields only
when the ,ouse pointer rests on a person name) is greyed out.

For Outlook clients configured to use "CACHED MODE" the option becomes
available.

I don't have any furter explanation as to why there is a difference for
these options between cached mode or just straight online mode but at least
you now know how you can get arround this issue.

Cheers,
Dirk

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