attachments and the System32 folder

[Dan Schroeder]

Hello All,

I'm having a problem on a single Outlook 2000 client on Windows 2000. When I
try to open an attachment it instead opens the system32 folder. If I try to
save attachments I get the Save As dialog box, but there is no file name. If
I give the file a name and try to save it I get this error:

Outlook cannot save the URL to a file. Path does not exist. Make sure the
path is correct.

Can anyone shed some light on this?

Dan Schroeder

[Nicholas Hanson]

Hello Dan,
I have the same problem and I've found a work around for it but I too
would like to know the cause and see a real solution. Anyway the work around
is this:
Go to the user experiencing the problem's profile (this problem should be
per user not per system) typically this is:

C:\Documents and Settings\%UserName%

In this folder is a hidden folder called "Local Settings" which you need to
go into. In Local Settings go to Temporary Internet Files and there is a
subdirectory that starts with OLK (generally followed by an apparently
random number). This OLK* temp folder holds a copy of all the attachments
the user has viewed and it will be recreated (though the number will be
different) next time the user opens one but deleting it will temporarily fix
the problem you are having. I have no idea why this works and as stated the
solution is temporary and thus it will need to be repeated each time the
problem arises.

Similarly we have a problem when automating the sending of emails with
attachments that causes it to fail after a few have been sent. Again
deleting this folder seems to solve the problem, again I don't know why. I
would really like for there to be a more permanent solution to this, as of
now I'm going to see if we can just try to add the deleting of this folder
to the login script and maybe delete it after each automated email (with
attachment) is sent. Obviously this is a less than ideal solution though.

If anyone else can provide further insight to this problem it would be much
appreciated.

"Dan Schroeder" <dschr...@bsiusa.com> wrote in message
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