Microsoft Office Outlook has stopped working...

[Eric]

Anyone seen this issue? Starting happening on a regular basis to at least 3
of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007 on a
Windows 2003 server. Nothing of note in the logs on the Xchange server, edge
server, etc...I have personally seen it happen when Outlook had been launched
for a while and user was doing nothing on the machine at the time.
Tried disabling addins, microsoft office diagnostics, archiving email to
psts to decrease ost files size:

Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
0xe0c, application start time 0x01ca29ee191d77f5.

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-08-31T03:53:14.000Z

EventRecordID 37903

Channel Application

Computer example.example.org

Security

- EventData

OUTLOOK.EXE
12.0.6504.5000
49e7f47e
ntdll.dll
6.0.6001.18000
4791a7a6
c0000005
00043387
e0c
01ca29ee191d77f5

----------------------------------------------------------------------------------------------------------

--
Eric

[Roady [MVP]]

What exactly are they doing when this happens?
Does it still happen when working in Outlook Safe Mode?
Start-> type; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Eric" <Er...@discussions.microsoft.com> wrote in message
news:194B2046-A12C-4A71...@microsoft.com...

[Raul]

I have the same problem with the Vista operating system.
restoring the system did not help and it will not load in the safe mode.
An internal ms enterprise error correction program launchs; however, when
complete outlook will not load.

Doing nothing special, just turned the unit on and outlook would not load.

[Eric]

Of course, my 1st suspicion is, what is the end user doing (call me jaded...)
But, happened this morning when I was on the users computer, just by opening
outlook after logging in to windows os. It will load most of the time. Seems
totally random. They could be typing an email, could have outlook minimized
and looking at a web page or pdf document, or could just open outlook like I
did this morning. Frustrating and MS is of no help. Can't believe there's no
KB on this! I'm leaning toward add-ins. Sure would be helpful if the error
message gave me any insight as to what is really going on.
--
Eric

[SolutionToProblem]

I'll be of no help except to say this has been happening to me for over one
or two months now. It get's triggered when a new message comes in. Not all
the messages causes a crash. Of course, once outlook is restarted, the
messages show up fine. I've tried:
1. all the switches to outlook to put it in safe mode, or cleanning the reg,
or cleaning out the rules, or etc.
2. created a new pst/ost file
3. repaired the pst/ost
4. opened and set up outlook in a different profile.
5. diabled addins
6. install outlook 2003 (I don't remember why)
7. disable developer toolbar
8. followed some scheme to enable MS Access to capture email (... an email
just came in without it crashing)
9. Fart (I don't reccomed this).

So, lemme know if I'm missing something. Good luck.. I should try it on a
seperate computer. That would probably work though.

[Ben M. Schorr, MVP]

Have you tried starting Outlook with the /cleanviews switch?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

"SolutionToProblem" <Solution...@discussions.microsoft.com> wrote in
message news:D772653F-12D6-46EC...@microsoft.com...

[Eric]

Tried the /cleanprofile switch to clean up reg keys. No dice.

Have you had success with that switch? What does it really remove (other
than corrupt views) I was afraid to try it because the person has so many
views set up. Does it remove rules/colors of recipient email/ or just the way
things are sorted? I guess it's hard to get clarification on what exactly it
removes...

Thanks!
--
Eric

[Roady [MVP]]

It will indeed remove all those things and reset the views back to default.
By rules you mean Automatic Formatting Rules, right?
Message rules set up via Tools-> Rules and Alerts will stay.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Eric" <Er...@discussions.microsoft.com> wrote in message

news:2668717F-AC71-46D0...@microsoft.com...

[Teodoro]

Can I join the "happy" company ?
It's been since a blue screen (Windows 7, 64bit) caused by a faulting device
driver (it seems so to me), that is since one week that Outlook 2007
Enteprise Edition doesn't work anymore. After the blues screen I needed to
chkdsk /F (it took two hours !), but then the disk is clean.
Outlook 2007 starts then it stops without any (any !) knowledgeable message
(... it stopped working.
I uninstalled and re-installed the program twice.
I tried all the suggestions given in this thread.
The Microsoft Office Diagnostic says nothing interesting (everything looks
OK).
I discovered a file (created during the crash) that contains (among others)
the following messages:
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.6212.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=46e03e45
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16385
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a5bdb3b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003c699
How can I recover from that very UNPLEASANT situation ?
Thanks
--
Teodoro

[Nix,]

Can I join In I have exactly the same problem
Uninstalled Office outlook connector antivirusl etc etc and resinstalled all
from scratch
All but OS. which is a little impractical.
on the Date it stopped working also took an update for AVG
this also installed Microsoft Visual C++ 2005 Redistributable...

Nothing else changed on that date.

I cant run outlook in safe mode unsafe mode have tried clean view
cleanprofile.
I dont even care about my data its all on live mail.
I would just like to run outlook as my editor.

Any help would be good.

[Dennis C. in Virginia Beach, VA]

"Eric" wrote:

> Anyone seen this issue? Starting happening on a regular basis to at least 3
> of our users. Outlook 2007 on Vista Business 32 bit. Using Exchange 2007 on a
> Windows 2003 server. Nothing of note in the logs on the Xchange server, edge
> server, etc...I have personally seen it happen when Outlook had been launched
> for a while and user was doing nothing on the machine at the time.
> Tried disabling addins, microsoft office diagnostics, archiving email to
> psts to decrease ost files size:
>
> Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
> 0x49e7f47e, faulting module ntdll.dll, version 6.0.6001.18000, time stamp
> 0x4791a7a6, exception code 0xc0000005, fault offset 0x00043387, process id
> 0xe0c, application start time 0x01ca29ee191d77f5.
>

I have a similar end user with Outlook 2003 on Exchange 2003, and her issue
seems to have begun with a "hungapp" error popping up ~OR~ Outlook
spontaneously closing itself due to an error. Actually, she described a
variety of symptoms (about three) and I observed two of these myself and one
additional symptom.

Her symptoms:
1. Outlook refuses to Maximize from the Taskbar. Clicking it just causes a
flicker of the Minimized Outlook tile on the Taskbar and no window opens
(Restores).

2. Outlook spontaneously closes with one or more error messages:
"hungapp"

The symptom I saw was:
1. Outlook Minimized on the Taskbar and all right-click options (Restore,
Minimize, Maximize, Close) were greyed out and unclickable.

What has been tried:
1. New e-mail profile.
2. SCANPST on 10 GB personal folder (~20 GB is max.)
3. "outlook /cleanprofile"
4. New WinXP desktop profile
5. Help > Detect and Repair...
6. Remove Office 2003 Professional and reinstall
7. "outlook /safe"

No improvement in any of the above attempts. The error message seems to be
varying a bit from "hungapp" or "outlook.exe" and "ModName: outlib.dll", but
the symptom observed by the end user seems fairly consistent.

Outlook worked fine from another end user WinXP desktop profile on the same
computer, so this has to be a DLL, Registry or Service issue.

~

[Bruce]

I've been fighting the same problem for about a month. I've tried disabling
all add ins, uninstalling all add ins (including the live office connector)
Repairing/reinstalling outlook, repairing the pst files, using the
/cleanclientrules /cleanfinders /cleanfreebusy /cleanprofile /cleanrules
/cleanviews and of course /safe Nothing seems to work. I still get the
error several times a day seemingly at random. I may be using outlook
directly or it may be in the backgraound. Sometimes its recursive. I have
noticed that I get it most often when I receive a meeting request (Crashes on
open) or when a reminder is displayed.

I'm running Office Enterprise 2007, Windows 7, McAfee AntiVirus Plus. I'm
current on maintenance and updates.

This one has me puzzled and I'd appreciate any help.