Re: Outlook Security Form

[Diane Poremsky [MVP]]

What version of Outlook?

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Diane Poremsky [MVP - Outlook]
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** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

"Brian Berkley" <bber...@teclabsinc.com> wrote in message
news:uOKkddwo...@TK2MSFTNGP03.phx.gbl...
> Our ERP system (Navision) has CRM contact interaction logging for email,
> and uses a set of folders in the Public Folder Hierarchy for queue and
> storage.
>
> When we first setup the contact interaction logging, I had to deploy the
> Outlook Security Form, and create an exception list for the Administrator
> and the email logging user.
>
> It worked fine for 18 months, and now doesn't work at all. I cannot
> create an exception list form with the Administrator account listed, or I
> get an "Operation Failed" message when prompted for the credentials upon
> saving the form.
>
> I did not have OWA enabled at the time it was originally setup, that is
> the only thing different in my Exchange environment that I can think of.
>

[Brian Berkley]

Outlook 2000, 2002, or 2003.

Exchange 2000.

All security configuration done from Windows 2000 server machine with
Outlook 2000.

The Administrator cannot be used in the form or I get the "operation failed"
message.

The application uses CDO to log emails in the queue folder and move them to
the storage folder.

This is very frustrating.

"Diane Poremsky [MVP]" <outlo...@msn.com> wrote in message
news:u6nttfwo...@TK2MSFTNGP05.phx.gbl...

[Sue Mosher [MVP-Outlook]]

You might try clearing the forms cache.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Brian Berkley" <bber...@teclabsinc.com> wrote in message news:%23gCimjw...@TK2MSFTNGP06.phx.gbl...

[Brian Berkley]

I've already done that.

"Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
news:ukrlu74o...@TK2MSFTNGP05.phx.gbl...

[Sue Mosher [MVP-Outlook]]

I'd try doing the administration from a different machine. If you use one with Outlook 2003 installed, use a mail profile that does not connect with Cached Exchange mode.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Brian Berkley" <bber...@teclabsinc.com> wrote in message news:uAs4CF6...@TK2MSFTNGP05.phx.gbl...

> I've already done that.
>
>
> "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote in message
> news:ukrlu74o...@TK2MSFTNGP05.phx.gbl...
> You might try clearing the forms cache.

>