The store was last opened on a different machine

[Charles Allen]

I'm using Office 2007.

I was able to connect to my company's Exchange server without fail until my
computer was migrated to a new domain and the SID changed. Since then, I
cannot connect to the server when I'm not on my company's network. Outlook
shows Disconnected.

The log file displays this message:

The store was last opened on a different machine

I have uninstalled Office and installed it.

Any ideas on what's preventing me from connecting to the server?

Thank you
--
Charles Allen, MVP

[Ben M. Schorr - MVP (OneNote)]

Well, Outlook has to have some way to connect to the Exchange server.
If you're not on the network how are you connecting? VPN? Outlook
Anywhere (aka RPC over HTTP)?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

"Charles Allen" <cal...@nospam-bkd.com> wrote in message
news:C5A7EAE7-50E0-48B9...@microsoft.com:

[Charles Allen]

Thanks. I recognize that Outlook has to connect to the server. When I said
"network" I meant the network in the office as opposed to over the internet,
which I presume is what you mean by Outlook Anywhere. We do not use a VPN.

It worked up until a couple of days ago and only certain people have been
unfortunate enough to have the issue.
--
Charles Allen, MVP

[Brian Tillman [MVP - Outlook]]

"Charles Allen" <cal...@nospam-bkd.com> wrote in message

news:2EA30E41-AEB9-45B9...@microsoft.com...

> It worked up until a couple of days ago and only certain people have been
> unfortunate enough to have the issue.

Why are you not asking your IT people to fix it?
--
Brian Tillman [MVP-Outlook]

[VanguardLH]

Charles Allen wrote:

I don't do domain admin duties but, as I recall, you needed to ensure
that your domain login was allowed to roam (so the SID of your host
could change, like when walking up to a different host even on your
company's network and logging in from there).

I read in a forum (ExpertsExchange) that roaming profiles don't cover
Outlook mail profiles. There was mention of using Outlook Profiler, a
3rd party utility (http://goff.nu/products/windows/profiler/index.html).
However, although Outlook mail profiles are not automatically setup for
roaming domain users, Outlook's data files are saved under the user's
application folder under their profile path which is part of their
roaming profile. A roaming profile includes everything under the
%userprofile% path, including the Applications folder where Outlook
saves its user-specific files, except for the "Local Settings" folder.
The roaming profile also saves the HKCU hive for that user. So I have
to wonder if your IT folks hasn't setup roaming profile support at their
domain server.

Roaming profiles is different than folder redirection (see
http://www.computerperformance.co.uk/w2k3/gp/group_policy_folder_redirect.htm).
Also, it is possible to exclude some folders from a roaming profile
although it be rather stupid to exclude the Application Data folder.
You didn't mention either so you don't know about them or they aren't
implemented at your company. Talk to your IT folks.

Could also be a problem in the Exchange configuration so you'll need to
talk to your mail admin at work. You did not mention HOW you connect to
your company's network when not at work. They're not going to let you
connect to their Exchange server over a non-secured network connection
nor are they going to share their intranet with anyone that wants to.
So when your computer is not at work, just how is it connecting to your
work's network (so it can get at their Exchange server)?

[Charles Allen]

I did and so here I am.
--
Charles Allen, MVP

[Brian Tillman [MVP - Outlook]]

"Charles Allen" <cal...@nospam-bkd.com> wrote in message

news:904E55E6-BA52-478F...@microsoft.com...

>I did and so here I am.

Would they not help you? They're in the best position to troubleshoot
connectivity issues with your Exchange server or errors on your PC.
--
Brian Tillman [MVP-Outlook]