DELIVERY RECEIPTS

[Alan]

Can someone please tell me how I can get the delivery receipts return email
to work?

[dlw]

if the people you are sending to have decided not to play the delivery
receipts game, it will never work.

[Alan Y]

To test if the delivery receipt function is working I sent an email to myself
with the del receipt feature enabled and with a return email address. When I
received the email nothing popped up to ask me whether I was agreeable to
sending a delivery receipt like it does with a read receipt, which works
every time. Can you pls tell me how 2 overcome this problem.
--
Regards, Alan Y

[VanguardLH]

Alan wrote:

> Can someone please tell me how I can get the delivery receipts return email
> to work?

Read receipt *requests* (which is a header in the e-mail) are handled by
the recipient's e-mail client. Whether the e-mail client prompts,
always sends, or always ignores these requests depends on how the user
configured their e-mail client.

Delivery receipt *requests* (which is a header in the e-mail) are
handled by the recipient's mail host (NOT by the recipient's e-mail
client). It is a request for the receiving mail host to notify the
sender that their e-mail got to the recipient's mail service. It does
NOT validate that the e-mail got through that mail service to the
recipient's mailbox and it is does not validate that the recipient
retrieved the e-mail in their e-mail client and then opened that e-mail.
Rare few mail hosts waste their time with positive feedback via delivery
receipts. They don't need to tell you when your e-mail was accepted by
their mail host. Instead they send back negative feedback when their
mail host rejects or otherwise will not or can not accept your e-mail.
The lack of negative feedback is the positive feedback. Mail hosts
don't need to waste their time validating all accepted e-mails and
instead. They just need to provide the negative feedback when they
cannot accept your e-mail (or the sending mail host sends back the
negative feedback when it cannot connect to the receiving mail host).

Read receipts: Requests are handled by recipient's e-mail client.
Most users ignore all such requests.
Delivery receipts: Requests are handled by the receiving mail host.
Most mail hosts ignore such requests.

[Alan Y]

VanguardLH, Many thanks for your response which explains it perfectly.

Regards, Alan Y

[Brian Tillman [MVP - Outlook]]

"Alan Y" <Al...@discussions.microsoft.com> wrote in message
news:DD23791C-651C-437F...@microsoft.com...

> To test if the delivery receipt function is working I sent an email to
> myself
> with the del receipt feature enabled and with a return email address. When
> I
> received the email nothing popped up to ask me whether I was agreeable to
> sending a delivery receipt like it does with a read receipt, which works
> every time. Can you pls tell me how 2 overcome this problem.

Delivery receipt requests are honored by the mail server. The client has no
control over them.
--
Brian Tillman [MVP-Outlook]