Quote marks put on bounced address in NK2 file

Mark Louis

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Dec 16, 2009, 1:13:02 PM12/16/09

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A while back I had an Outlook user submit a ticket asking why did a bounced
email to an address removed the address from her Outlook cached addresses. At
the time I had no idea what she was referring to. Then more recently I had
another user ask the same question. This time we looked at their NK2 file
with a view, we found that the address was still in the file except now there
were single quote marks around the address. The only way for Outlook to
suggest the address is to put a ' in the To: field. Why were quote marks put
on the address? Does anyone know what happened to cause this behavior?

Diane Poremsky [MVP]

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Dec 16, 2009, 1:53:38 PM12/16/09

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Interesting. We knew Outlook removed the address from the list (under
specific circumstances, including that outlook needed to remain open between
sending and the NDR coming back), but didn't into it deeper.

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"Mark Louis" <Mark...@discussions.microsoft.com> wrote in message
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Mark Louis

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Dec 16, 2009, 6:57:02 PM12/16/09

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So, any thoughts on how to resolve this. From the users view it appears that
the address has been deleted, but actually it hasn't.

Bob I

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Dec 17, 2009, 9:01:09 AM12/17/09

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What exactly is it you want to "resolve"? It won't be suggested because
it has bounced. If you use the "bad" address again and it goes through,
it will reappear in the suggestions.

Mark Louis

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Dec 17, 2009, 4:16:01 PM12/17/09

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Bob I:

So, bounced email removes the address or just adds the quote marks. Oh, and
why does it do either?

"Bob I" wrote:

> .
>

Bob I

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Dec 18, 2009, 8:40:12 AM12/18/09

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That is the way they (Microsoft)designed it to work.

Russ Valentine

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Dec 18, 2009, 12:22:02 PM12/18/09

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And the way users want it. If an email address is invalid, why do you want
to keep it in your cache?
--
Russ Valentine
"Bob I" <bir...@yahoo.com> wrote in message
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Mark Louis

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Dec 19, 2009, 2:24:02 PM12/19/09

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Messages are bounced for different reasons, it's not always a bad address.
So, this by design uh?

"Russ Valentine" wrote:

> .
>

Russ Valentine

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Dec 19, 2009, 2:45:23 PM12/19/09

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In the Exchange environment, at least. I can't repro it with POP.
--
Russ Valentine

"Mark Louis" <Mark...@discussions.microsoft.com> wrote in message

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Mark Louis

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Dec 21, 2009, 11:46:02 AM12/21/09

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So, is this behavior documented anywhere?

"Russ Valentine" wrote:

> .
>

Russ Valentine

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Dec 21, 2009, 12:11:45 PM12/21/09

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I haven't seen it documented by Microsoft, but haven't looked. End users
have certainly documented it.

--
Russ Valentine
"Mark Louis" <Mark...@discussions.microsoft.com> wrote in message

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