Outlook locks up with a officelifeboathang

[Trekrod]

Hi All,

Please help. This issue happens on a regular basis. Office is patched with
all latest security and other MS patches. OS as well. McAfee Enterprise
with EPO is running on system. Communicator is running. Outlook ost file
not set up for offline use. IE 7.0 fully patched on system. Have to use
this version for corp compatibility. I have tried the tip about outlook
/resettodobar and still happening. Event Error is this:

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6514.5000, P3
ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

MS Office Session error is this:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted
5818 seconds with 1740 seconds of active time. This session ended with a
hang.

This is a corporate install of OFFIce that was just cleanly redone. MS does
not have any info on the Event 5000 and I have submitted the bug/crash report
multiple times to MS for their review.

Any insights or recommendations would be greatly appreciated.
--
Thank you very much for your time and consideration.

Trekrod

[Trekrod]

Have some additional items from event viewer that may help in tracking down
issue. As far as I am aware my pst's have never been setup and accessed on
another machine. Errors are listed in time stamp order most recent to least.

From application viewer:

Event ID 5001
Bucket 710652627, bucket table 5, EventType officelifeboathang, P1

outlook.exe, P2 12.0.6514.5000, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6
NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\PersFold References.pst has detected a catalog
checkpoint.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\SharePoint Lists.pst has detected a catalog checkpoint.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\NewKnowledgeBase.pst has detected a catalog checkpoint.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\PersFold References.pst has detected a catalog
checkpoint.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\NewKnowledgeBase.pst has detected a catalog checkpoint.

Event ID 32
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\SharePoint Lists.pst has detected a catalog checkpoint.

Event ID 30
The store C:\Documents and Settings\rhs\Local Settings\Application
Data\Microsoft\Outlook\SharePoint Lists.pst is being reconciled with the
indexer for the following reason: The store was last opened on a different
machine.

--
Thank you very much for your time and consideration.

Trekrod

[VanguardLH]

Trekrod wrote:

> This issue happens on a regular basis. Office is patched with
> all latest security and other MS patches. OS as well. McAfee Enterprise
> with EPO is running on system. Communicator is running. Outlook ost file
> not set up for offline use. IE 7.0 fully patched on system. Have to use
> this version for corp compatibility. I have tried the tip about outlook
> /resettodobar and still happening. Event Error is this:
>
> EventType officelifeboathang, P1 outlook.exe, P2 12.0.6514.5000, P3
> ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
>
> MS Office Session error is this:
>
> ID: 6, Application Name: Microsoft Office Outlook, Application Version:
> 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted
> 5818 seconds with 1740 seconds of active time. This session ended with a
> hang.
>
> This is a corporate install of OFFIce that was just cleanly redone. MS does
> not have any info on the Event 5000 and I have submitted the bug/crash report
> multiple times to MS for their review.

Do you see OFFLB.EXE in the Processes tab of Task Manager? That's
Microsoft's Office Application Recovery tool. It runs when a hang is
detected. It then tries to save the data, unload the app, and reload
the app. It can take over 5 minutes to get past the hang for a timeout
under Windows. This tool showed up in Office 2007. You never mentioned
WHICH version of Office that is involved; however, the "Application
Version: 12.xxxx" indicates you are using Office 2007 (10 = Office XP,
11 = Office 2003, 12 = Office 2007).

When Outlook is hung, try killing the offlb.exe process to see if
Outlook comes back alive.

Tried running Outlook in its safe mode ("outlook.exe /safe") which does
not load any add-ons you installed into Outlook? Could be you have an
add-on that is screwing up Outlook. Since you mention McAfee then the
Office install really isn't "cleanly done". Check what add-ons were
installed into Outlook.

Apparently HP's Photosmart causes problems so you have to select a
different printer as the default. If you want to use that printer, just
select it after starting a print job.

[Kathleen Orland]

It's Microsoft Office Program Recovery. This is also known as Office
Lifeboat.

There may be a 3rd party add-in, a corrupted template or document, a damaged
registry or another factor, such as HP PhotoSmart printer driver, or other
issue going on. To start, use Start=>Search to cleanup and delete any left
over files from crashes by searching for file names found using:

~$*.*;*.tmp

I've also heard of this happening if Skype is installed.

"Trekrod" <tre...@discussions.microsoft.com> wrote in message
news:74BD6E51-E15B-46F0...@microsoft.com...

[Trekrod]

Hi VanGuard,

Thank you for reviewing this. yes offlb.exe does show up everytime this
hang happens. I will kill next time and see what happens. Our McAffee is
the enterprise version handled by our IT. They are aware of this issue but
have not come up with a resolution to my problem. This is my third case with
them for same issue second case they did the uninstall of OFFICe 12 (2007)
and clean install. Issue was gone for about 2 to 3 weeks and started
happening again today. Haven't run any third party utilities in that time
except updated to java 1.6.0_17. Do have Snagit 8.0.1 -Feb 27 2006 installed
but have disabled the active x and plugin for Office and IE for that because
this might cause issues with Office 2007.

No HP photosmart printer connected just network shareed HPLJ4350. Do access
a shared Dell Photo AIO Printer 964 but is not default.

I will try Kathleen's advice as well with the cleaning of temp files. I'll
check on 3rd party plugins for others besides sun's java. No Skype

--
Thank you very much for your time and consideration.

Trekrod

"VanguardLH" wrote:

> .
>

[Trekrod]

Hi After following you and Kathleen's advice issue was fine for couple of
days and then on Monday started again. This time I cleared all files per
Kathleen again, then did a disk Diag with scandisk util for c: and no errors
found. Did the complete test from restart on system. then cleared out all
temp I E files and ran a defrag on system. Error reappeared and is still
sending teh info to MS. Ran Office dig util and found no errors but
requested I allow MS to downl;aod a app that may take up to a week to get.
mean time have downloaded latestpatches from MS as of yesterday from windows
update. all installed fine and issue is happening again today. This only
happens with my preview pane open and when I try and view e-mails from an
html source. other e-mails are fine and if I switch to plain text issue goes
away as well.

[Brian L]

Hi Trekrod,

Did you ever get to the bottom of this issue? I have one user that has the
exact same symtoms going on even after a freshly imaged machine. The issue is
exact to what you we're dealing with and everything was fine for 2 weeks then
it happened again. Any insight you can provide would be greatly appreciated.
Thanks, Brian

[Swinglower]

Hi guys, as luck would have it I rolled out 30 Dell Optiplexes 6 months ago
using Ghost. All 29 are the same config as you mentioned. Clean install of
XP Pro (Full SP'd) Office 2007 (Full SP) MCafee EPO pushing out Virusscan and
Antispam to clients. All are perfect , clean error logs, no problems, apart
from this fault on the Chief Exec's machine. Why his....

I have tried removing WDS 4 (Windows Desktop Search) as it was contantly
indexing his mail and even that didn't help. If anyone has found a fix for
this I would be eternally grateful. I'm going to take Mcafee off next and
see if that has any effect. I did notice that it mainly happens opening HTML
e-mail though. Hmm

[MJ]

Hello everyone, did someone find a solution to this?...I too have one in
particular user with same symptoms.

All help is appreciated...

[noellecraig]

I am having the same issues with Office 2010 beta. Would love a solution

MJ wrote:

Hello everyone, did someone find a solution to this?

03-Feb-10

Hello everyone, did someone find a solution to this?...I too have one in
particular user with same symptoms.

All help is appreciated...

"Swinglower" wrote:

Previous Posts In This Thread:

On Wednesday, November 11, 2009 12:30 PM
Trekrod wrote:

Outlook locks up with a officelifeboathang
Hi All,

Please help. This issue happens on a regular basis. Office is patched with

all latest security and other MS patches. OS as well. McAfee Enterprise
with EPO is running on system. Communicator is running. Outlook ost file
not set up for offline use. IE 7.0 fully patched on system. Have to use
this version for corp compatibility. I have tried the tip about outlook
/resettodobar and still happening. Event Error is this:

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6514.5000, P3
ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

MS Office Session error is this:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted
5818 seconds with 1740 seconds of active time. This session ended with a
hang.

This is a corporate install of OFFIce that was just cleanly redone. MS does
not have any info on the Event 5000 and I have submitted the bug/crash report
multiple times to MS for their review.

Any insights or recommendations would be greatly appreciated.

--
Thank you very much for your time and consideration.

Trekrod

On Wednesday, November 11, 2009 1:13 PM
Trekrod wrote:

Have some additional items from event viewer that may help in tracking
Have some additional items from event viewer that may help in tracking down
issue. As far as I am aware my pst's have never been setup and accessed on
another machine. Errors are listed in time stamp order most recent to least.

From application viewer:

Event ID 5001
Bucket 710652627, bucket table 5, EventType officelifeboathang, P1

outlook.exe, P2 12.0.6514.5000, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6
NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

Event ID 32

--
Thank you very much for your time and consideration.

Trekrod

"Trekrod" wrote:

On Wednesday, November 11, 2009 1:25 PM
Kathleen Orland wrote:

it is Microsoft Office Program Recovery. This is also known as OfficeLifeboat.
it is Microsoft Office Program Recovery. This is also known as Office
Lifeboat.

There may be a 3rd party add-in, a corrupted template or document, a damaged
registry or another factor, such as HP PhotoSmart printer driver, or other
issue going on. To start, use Start=>Search to cleanup and delete any left
over files from crashes by searching for file names found using:

~$*.*;*.tmp

I have also heard of this happening if Skype is installed.

down
on
least.
checkpoint.
checkpoint.
checkpoint.
checkpoint.
with
Enterprise
file
use
NIL.
lasted
a

On Wednesday, November 11, 2009 1:26 PM
VanguardLH wrote:

Trekrod wrote:Do you see OFFLB.EXE in the Processes tab of Task Manager?
Trekrod wrote:

Do you see OFFLB.EXE in the Processes tab of Task Manager? That's
Microsoft's Office Application Recovery tool. It runs when a hang is
detected. It then tries to save the data, unload the app, and reload
the app. It can take over 5 minutes to get past the hang for a timeout
under Windows. This tool showed up in Office 2007. You never mentioned
WHICH version of Office that is involved; however, the "Application
Version: 12.xxxx" indicates you are using Office 2007 (10 = Office XP,
11 = Office 2003, 12 = Office 2007).

When Outlook is hung, try killing the offlb.exe process to see if
Outlook comes back alive.

Tried running Outlook in its safe mode ("outlook.exe /safe") which does
not load any add-ons you installed into Outlook? Could be you have an
add-on that is screwing up Outlook. Since you mention McAfee then the

Office install really is not "cleanly done". Check what add-ons were
installed into Outlook.

Apparently HP's Photosmart causes problems so you have to select a
different printer as the default. If you want to use that printer, just
select it after starting a print job.

On Wednesday, November 11, 2009 2:19 PM
Trekrod wrote:

Hi VanGuard,Thank you for reviewing this. yes offlb.
Hi VanGuard,

Thank you for reviewing this. yes offlb.exe does show up everytime this
hang happens. I will kill next time and see what happens. Our McAffee is
the enterprise version handled by our IT. They are aware of this issue but
have not come up with a resolution to my problem. This is my third case with
them for same issue second case they did the uninstall of OFFICe 12 (2007)
and clean install. Issue was gone for about 2 to 3 weeks and started
happening again today. Haven't run any third party utilities in that time
except updated to java 1.6.0_17. Do have Snagit 8.0.1 -Feb 27 2006 installed
but have disabled the active x and plugin for Office and IE for that because
this might cause issues with Office 2007.

No HP photosmart printer connected just network shareed HPLJ4350. Do access
a shared Dell Photo AIO Printer 964 but is not default.

I will try Kathleen's advice as well with the cleaning of temp files. I will

check on 3rd party plugins for others besides sun's java. No Skype

--
Thank you very much for your time and consideration.

Trekrod

"VanguardLH" wrote:

On Tuesday, November 17, 2009 12:18 PM
Trekrod wrote:

Hi After following you and Kathleen's advice issue was fine for couple ofdays
Hi After following you and Kathleen's advice issue was fine for couple of
days and then on Monday started again. This time I cleared all files per
Kathleen again, then did a disk Diag with scandisk util for c: and no errors
found. Did the complete test from restart on system. then cleared out all
temp I E files and ran a defrag on system. Error reappeared and is still
sending teh info to MS. Ran Office dig util and found no errors but
requested I allow MS to downl;aod a app that may take up to a week to get.
mean time have downloaded latestpatches from MS as of yesterday from windows
update. all installed fine and issue is happening again today. This only
happens with my preview pane open and when I try and view e-mails from an
html source. other e-mails are fine and if I switch to plain text issue goes
away as well.
--
Thank you very much for your time and consideration.

Trekrod

On Thursday, January 28, 2010 1:20 PM
Brian L wrote:

Hi Trekrod,Did you ever get to the bottom of this issue?
Hi Trekrod,

Did you ever get to the bottom of this issue? I have one user that has the
exact same symtoms going on even after a freshly imaged machine. The issue is

exact to what you we are dealing with and everything was fine for 2 weeks then

it happened again. Any insight you can provide would be greatly appreciated.
Thanks, Brian

"Trekrod" wrote:

On Friday, January 29, 2010 6:57 AM
Swinglower wrote:

Hi guys, as luck would have it I rolled out 30 Dell Optiplexes 6 months
Hi guys, as luck would have it I rolled out 30 Dell Optiplexes 6 months ago
using Ghost. All 29 are the same config as you mentioned. Clean install of
XP Pro (Full SP'd) Office 2007 (Full SP) MCafee EPO pushing out Virusscan and
Antispam to clients. All are perfect , clean error logs, no problems, apart
from this fault on the Chief Exec's machine. Why his....

I have tried removing WDS 4 (Windows Desktop Search) as it was contantly

indexing his mail and even that did not help. If anyone has found a fix for
this I would be eternally grateful. I am going to take Mcafee off next and

see if that has any effect. I did notice that it mainly happens opening HTML
e-mail though. Hmm

On Wednesday, February 03, 2010 2:34 PM
MJ wrote:

Hello everyone, did someone find a solution to this?
Hello everyone, did someone find a solution to this?...I too have one in
particular user with same symptoms.

All help is appreciated...

"Swinglower" wrote:

Submitted via EggHeadCafe - Software Developer Portal of Choice
How to display a Gravatar Image with 100 Percent Client Script Code
http://www.eggheadcafe.com/tutorials/aspnet/3c8a04cd-471e-48b7-8dcc-b0877c10ecb4/how-to-display-a-gravatar.aspx

[Gordon]

"Noelle Craig" wrote in message news:201022019...@epix.net...

> I am having the same issues with Office 2010 beta. Would love a solution
>

Office 2010 Forum:
http://social.technet.microsoft.com/Forums/en/category/office2010

[Brian Tillman [MVP-Outlook]]

<Noelle Craig> wrote in message news:201022019...@epix.net...

> I am having the same issues with Office 2010 beta. Would love a solution

This newsgroup iis for released versions of Outlook. See this for Outlook
2010 questions:
http://social.technet.microsoft.com/Forums/en-US/outlook/threads
--
Brian Tillman [MVP-Outlook]

[Andy Lay]

Hi Swinglower-

I have luck as you do :) A Chief Exec machine with this very issue. Were
you able to resolve?

An HP printer is involved in this case so I did update drivers and now
waiting to see if it happens again.

Cheers!

url:http://www.ureader.com/msg/107596317.aspx

[Brian Tillman [MVP-Outlook]]

"Andy Lay" <58...@gmail.com> wrote in message news:...

> Message-ID: <a7b660e6180d48dd...@newspe.com>
> X-Mailer: http://www.umailcampaign.com, ip log:72.24.97.26
> Newsgroups: microsoft.public.outlook.general
> NNTP-Posting-Host: 22.bb.5446.static.theplanet.com 70.84.187.34
> Path: TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl!newspe.com
> Lines: 1
> Xref: TK2MSFTNGP01.phx.gbl microsoft.public.outlook.general:737044

We have no idea what you're talking about.
--
Brian Tillman [MVP-Outlook]

[A.@discussions.microsoft.com Daniel A.]

Hello,

I have one user - out of 7 having this issue. I see the offlb.exe start up.

I get this error, and outlook 2007 sp2 crashes when I forward mail. It
doesn't seem to matter whether or not it has images or is just plain text.

I reinstalled office, updated, disabled all add-ons. Safe - mode appears to
work fine, but since I can only replicate the error on certain forwarded
items I can't be sure if it works.

With Kathleen's advice, am I to delete each tmp file or just ones associated
with crash files or dumps?