Office Document Imaging Crashing After SP3 Update

[Matt Twombly]

I use Document Imaging to read our fax tiff files. After updating to SP3 we
lost the association with TIF but I quickly fixed that. Now, when I open a
TIF file and go to the File menu it crashes as soon as I hit File. All the
other menu items work except File. If I save the file, open the file and
crash Imaging, repeat this process, on the third iteration through the File
menu will work. After rebooting the machine its back to crashing everytime.
Here is the error as logged in the event viewer:

Event ID: 1000

Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
fault address 0x00016537.

This is happening on several local workstations running WinXP SP2 as well as
on my Terminal Server running Windows 2003 Server.

Any ideas would be appreciated greatly.

Thanks!

-Matt

[TaurArian [MS-MVP]]

After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
work as expected.
http://support.microsoft.com/kb/938813

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
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"Matt Twombly" <MattT...@discussions.microsoft.com> wrote in message
news:62E01D30-7310-416D...@microsoft.com...

[Matt Twombly]

I have already followed that bulletin. However, I am still having the same
problem. I have found that even if I open Document Imaging without opening a
file it still crashes. Any suggestions?

Thanks!

[cb]

Uninstall Office and reinstall it is the only option that worked for me. I
noticed my post on the board here was removed describing this.
--
Chuck

[Matt Twombly]

Not what I wanted to hear. I have this happening on my Terminal Server. To
go through all the work again customizing and setting up Outlook and other
apps again is not good. Any input from someone out there from Microsoft?

Thanks for the post Chuck. Interesting how your post disappeared...

[bydlonje]

We are having the same issues here. I have about 30 machines with this
issue, so re-installing isn't the best answer. I assume you are not doing
the SP3 after re-installing.

[Aref Mikati]

We ran across the same incident and we resorted to re-install. Could not find
any workaround.

[Matt Twombly]

I just submitted a support incident for this. I'll keep you all posted.

[Matt Twombly]

The crash is due to a problem with too many characters in a file name(s) in
the Recent File List. Two solutions for now until its fixed:

1. Create a Reg file with the following and run it each time the problem
happens:

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

[HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

2. Disable the Recent File List

At least we don't have to reinstall Office!

Good Luck to everyone.

-Matt

[mike...@verizon.net]

On Oct 9, 12:25 pm, Matt Twombly

> > -Matt- Hide quoted text -
>
> - Show quoted text -
Deleting the recent files list via the registry and disabling recent
files doesn't work our my machines. We still get the "...encountered
an error and must close..." error pop up.

[mike...@verizon.net]

> an error and must close..." error pop up.- Hide quoted text -

>
> - Show quoted text -

To get this to work on our machines using 'Microsoft Office Document
Scanning', we went into 'My Computer' from the desktop and under
'Scanners and Cameras' shortened the scanner's filename to 26
characters. Also put the recent file history settings that were
deleted previously from the registry back in place (couple of them had
really long filenames). It still works. For us it appears the
presence of recent file history with long filenames had nothing to do
with the '...Document Scanning' not working.

[Vasvari@discussions.microsoft.com Zsolt Vasvari]

That does work! Thanks. I was going crazy. I can just imagine how many
people will have this problem. The 26 character limitation is very easy to
exceed with a manufacturer name such as "Hewlett-Packard." That's 15 right
there.

Zsolt

[mike...@verizon.net]

I wouldn't say that 26 is the limit. We didn't experiment with the
number of characters in the name. We just abbreviated something
really long to something shorter, that still made naming sense, and it
happened to be 26 characters. Names with a few more characters than
26 might be ok.

[markdowd]

Folks,

I tried all the repair solutions offered in this thread but with no luck. I wasn't that keen on removing and re-installing Office, so I thought I would follow up on the mention of long file names in the MRU list as I recalled that I had been sent an e-mail with a .tif attachment with an unusually long file name just before I started to have the problem with MDI. I found two registry keys with what looked like the MRU file name list and deleted the text from the key values and bingo MDI is working properly again!

The keys are...

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Open Find\Microsoft Document Imaging\Settings\Save As\File Name MRU

and

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Open Find\Microsoft Document Imaging\Settings\Open\File Name MRU

Hope this helps.

Mark.

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

[Arthur Priver]

How do we fix the association with TIF? I did not see the TIF entry in the
file table.
Second, where do we disable the Recent File List? This bug is very
annoying. Thanks.
--
Arthur Priver

[TaurArian [MS-MVP]]

After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
work as expected.
http://support.microsoft.com/kb/938813

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Arthur Priver" <Arthur...@discussions.microsoft.com> wrote in message
news:5052E937-A3CF-4A65...@microsoft.com...

[mwallen]

so how do we disable the recent file list. i deleted the items in it
through the registry and it fixed the problem, but as soon as i open a
longer file name it start having the same problem. so how do i diable
it from keeping the file names stored at all?

--
mwallen
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[Arthur Priver]

Has this Document Imaging problem been fixed yet?
--
Arthur Priver

[vaughnwagner]

Hello, I'm 6 months behind the conversation in this thread. Just started expierencing the FILE and crash situation. I can click the FILE button hundereds of times and it crashes the application. I've went to the Printers & Scanners Folder and renamed to 1/2 the characters. No change. I also cannot deal with the work of re-installing and re-setting up the Office Suite.
Is there any patch for this issue.
Vaughn

[artzoop]

Any update or fix from Microsoft? Every time I click the FILE menu
button MDI crashes. I removed filenames from the Open and Save As reg
keys Mark mentioned above. This did not resolve the issue.

Greg B.

[kch...@gmail.com]

I finally found the solution from Microsoft Knowledge Base 952002.
http://support.microsoft.com/kb/952002/en-us

This hotfix is available on Microsoft Knowledge Base since 2008, but I don’t know why people didn’t bring this up for the solution. Maybe the weird title of that knowledge base is not easy for people to link it to this issue.