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E-mail for MS office Tech Support

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John Martin Lotz

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Feb 14, 1997, 3:00:00 AM2/14/97
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Does anybody have the address for
Tech support. I looked and can't find it.

John-Martin Lotz
trying one more time
johnlotz@blacksand,com

Louis Davidson

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Feb 14, 1997, 3:00:00 AM2/14/97
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Hello John,
Open URL:
http://www.microsoft.com/MSOfficeSupport/

Click on "Submit a Question to a Support Engineer"

Try that approach.
Louis.


John Martin Lotz <john...@blacksand.com> wrote in article
<01bc1a96$20b6d1c0$61bcaace@johnlotz>...

Donna Payne

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Feb 15, 1997, 3:00:00 AM2/15/97
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Check out the following URL for Microsoft Technical Support. It may
provide the answer you're looking for as it has a direct link to a
support engineer. Here is the opening paragraph from the page:

Can't find the answer you need in our self-help support options?
Choose one of the options below to submit your question via the web to
a Microsoft technical engineer.

http://www.microsoft.com/support/webresponse.htm


Donna Payne
Microsoft Exel MVP, Microsoft Certified Trainer
http://www.dpayne.com

Paul Thornett

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Feb 16, 1997, 3:00:00 AM2/16/97
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Donna Payne <donna...@msn.com> wrote in article
<330505d8...@msnews.microsoft.com>...

> Check out the following URL for Microsoft Technical Support. It may
> provide the answer you're looking for as it has a direct link to a
> support engineer. Here is the opening paragraph from the page:
>
> Can't find the answer you need in our self-help support options?
> Choose one of the options below to submit your question via the web to
> a Microsoft technical engineer.

And I believe Microsoft's attempt to charge for ANY and ALL technical
support questions is simply unethical and greedy. Even IBM gives you 30
days (I think) free support with OS/2. But my experiences with Microsoft
here in Australia are quite other. When faced with an installation problem
within 10 days of purchasing the product, where different patterns of
behaviour were being exhibited by NT4's installation depending on the
hardware being used, their response was "It must be your hardware that's
causing the problem, therefore we won't help you unless you provide us with
your credit card details".

Can you imagine a car company taking that attitude? In many countries, such
as UK and Australia, I am reasonably sure that this attitude is sailing
very close to the wind. If it's not actually illegal, it's pretty damn
shonky - symbolic of a certain person's breath-taking greed, I'd say.


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