Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.

Dismiss

Setup cannot find proplus.ww\office64ww.msi

3,700 views

Skip to first unread message

Indie Blue

unread,

Dec 15, 2009, 3:10:01 PM12/15/09

I've seen quite a few people report this problem online but cannot find any
solutions that work for me...

I have a new PC with Vista 64 on it and I'm trying to install MS Office
2007. I have a valid 2-user licence for Office 2007 Pro-Plus (bought for my
son from a certified MS partner/educational reseller) with one licence still
free. When I try to install Office from the CD I get a message halfway
through the install saying "Setup cannot find proplus.ww\office64ww.msi,
browse to a valid installation source and then click ok". If I browse to the
install disk and click OK then the system just comes up with the same error
message again.

Based on suggestions found on various forums I have tried copying the
contents of the CD to my hard drive and running the install from there but I
still get the same error.

I have tried uninstalling all previous Office installations using the
official MS tool (from http://support.microsoft.com/kb/971179/#FixedAlways)
before performing the new install but this doesn't help either.

In frustration I decided to give up on Pro Plus and see if I could install
the Office Home & Student edition, for which I also have a spare licence
available (bought from Amazon), and I still get the same error, the only
difference being that the "missing" file is in the homestudentr.ww folder
rather then the proplus.ww one.

Can anyone tell me what I have to do to get MS Office working on my lovely
new Vista 64 machine?

Thanks in advance

Indie Blue

Peter Foldes

unread,

Dec 15, 2009, 10:21:11 PM12/15/09

Free telephone support is available for you from MS since you have a legal Office
2007 Pro Plus which is a VL version. Have all your documentation on hand

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise\Pro Plus and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp
.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Indie Blue" <Indi...@discussions.microsoft.com> wrote in message
news:F248E335-753D-47DE...@microsoft.com...

chriskemp

unread,

Jan 16, 2010, 11:44:47 PM1/16/10

Hi all. This error message annoyed the hell out of me. I finally cracked it as follows.
I had Norton security and windows defender "looking after" my computer. I'm not sure which program was doing it, but one of them wasn't allowing 2007 office to open the file. I loaded Trend Micro Internet Security which removed Norton and shut down Defender and guess what, Office open perfectly. I think it was Window Defender. Have a go, but I recommend turning off the modem first as with Norton and defender off you computer is at risk. Hope it helps as I know how frustrated you can get

Indie Blue wrote:

Setup cannot find proplus.ww\office64ww.msi
15-Dec-09

I have seen quite a few people report this problem online but cannot find any

solutions that work for me...

I have a new PC with Vista 64 on it and I am trying to install MS Office

2007. I have a valid 2-user licence for Office 2007 Pro-Plus (bought for my
son from a certified MS partner/educational reseller) with one licence still
free. When I try to install Office from the CD I get a message halfway
through the install saying "Setup cannot find proplus.ww\office64ww.msi,
browse to a valid installation source and then click ok". If I browse to the
install disk and click OK then the system just comes up with the same error
message again.

Based on suggestions found on various forums I have tried copying the
contents of the CD to my hard drive and running the install from there but I
still get the same error.

I have tried uninstalling all previous Office installations using the
official MS tool (from http://support.microsoft.com/kb/971179/#FixedAlways)

before performing the new install but this does not help either.

Can anyone tell me what I have to do to get MS Office working on my lovely
new Vista 64 machine?

Thanks in advance

Indie Blue

Previous Posts In This Thread:

On Tuesday, December 15, 2009 3:10 PM
Indie Blue wrote:

Setup cannot find proplus.ww\office64ww.msi
I have seen quite a few people report this problem online but cannot find any

solutions that work for me...

I have a new PC with Vista 64 on it and I am trying to install MS Office

Based on suggestions found on various forums I have tried copying the
contents of the CD to my hard drive and running the install from there but I
still get the same error.

I have tried uninstalling all previous Office installations using the
official MS tool (from http://support.microsoft.com/kb/971179/#FixedAlways)

before performing the new install but this does not help either.

Can anyone tell me what I have to do to get MS Office working on my lovely
new Vista 64 machine?

Thanks in advance

Indie Blue

On Tuesday, December 15, 2009 10:21 PM
Peter Foldes wrote:

Free telephone support is available for you from MS since you have a legal
Free telephone support is available for you from MS since you have a legal Office
2007 Pro Plus which is a VL version. Have all your documentation on hand

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Submitted via EggHeadCafe - Software Developer Portal of Choice
Free SharePoint Form Creator/Generator/Builder
http://www.eggheadcafe.com/tutorials/aspnet/2f42efa3-4cd9-44a5-a7d2-947eb5f5f0ec/free-sharepoint-form-crea.aspx

Jodie Cambridge

unread,

Jul 21, 2011, 8:46:40 AM7/21/11

This question comes up often on the internet and there is an easy solution. Most replies tell you to go to Microsoft Help and speak to someone. The solution is this. When it says Setup cannot find proplus.ww\office64ww.msi, or other files it means it cannot read it from the disk. That could be because the disk is corrupt but most likely the DVD drive is stuffed on the machine. You can try cleaning the disk or using an external DVD plugged into your USB to see if it is the DVD drive in your machine. You can still get around it though. Ring Microsoft and they will send you an electronic version over the internet provided you have the 25 character key and the numbers embedded on the playing side of the disk itself proving that you paid for it and it hasn't been installed the maximum amount of times. You save it to your machine then install it bypassing your disk and your DVD drive. It's that simple! Don't go disconnecting other things as you just make it worse. Trust me that is the only reason why you would be receiving this error message. Your disk is stuffed or your DVD dribve is stuffed. Most likely the DVD drive because as the laser moves along it either jams, stops or has dirt on it and cannot read the file on that part of the disk. Problem solved. If it is a pirate copy however you will not get support from Microsoft and you will basically be up the Proverbial Estury without a means of locomotion.

> On Tuesday, December 15, 2009 3:10 PM Indie Blue wrote:

> I have seen quite a few people report this problem online but cannot find any

> solutions that work for me...
>

> I have a new PC with Vista 64 on it and I am trying to install MS Office

> 2007. I have a valid 2-user licence for Office 2007 Pro-Plus (bought for my
> son from a certified MS partner/educational reseller) with one licence still
> free. When I try to install Office from the CD I get a message halfway
> through the install saying "Setup cannot find proplus.ww\office64ww.msi,
> browse to a valid installation source and then click ok". If I browse to the
> install disk and click OK then the system just comes up with the same error
> message again.
>
> Based on suggestions found on various forums I have tried copying the
> contents of the CD to my hard drive and running the install from there but I
> still get the same error.
>
> I have tried uninstalling all previous Office installations using the
> official MS tool (from http://support.microsoft.com/kb/971179/#FixedAlways)

> before performing the new install but this does not help either.

>
> In frustration I decided to give up on Pro Plus and see if I could install
> the Office Home & Student edition, for which I also have a spare licence
> available (bought from Amazon), and I still get the same error, the only
> difference being that the "missing" file is in the homestudentr.ww folder
> rather then the proplus.ww one.
>
> Can anyone tell me what I have to do to get MS Office working on my lovely
> new Vista 64 machine?
>
> Thanks in advance
>
> Indie Blue

>> On Tuesday, December 15, 2009 10:21 PM Peter Foldes wrote:

>> Free telephone support is available for you from MS since you have a legal Office
>> 2007 Pro Plus which is a VL version. Have all your documentation on hand
>>
>>
>> Here you will find the Phone numbers and email addresses as to where and whom to
>> contact about Office Enterprise\Pro Plus and your issue.
>> Scroll down to the bottom of page to North America
>> https://licensing.microsoft.com/eLicense/L1033/overview.asp
>> .
>>
>>
>>

>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.

0 new messages