Can't reinstall Office Pro 2003
Reidtel
accessing Excel. I used the windows installation cleanup utility to do the
uninstall. Since I don't have the OEM copy that came with my Dell Dimension
5250, I had an IT buddy let me borry his copy. After uninstalling Office,
upon reinstalling the process stopped after the validating install bar got
about half way and then displayed files to remove and I received a fail setup
message. I then used OFFCLN in the Office 11 file folder to remove additional
files and attempted to reinstall again. Same results but the setup went much
further than the previous one but still failed. I then booted into the safe
mode, tried reinstalling and got the following window installer error "the
system administrator has set policies to prevent this installation" although
I am the administrator. I then created a new administrator and repeated...
same results. At this point I am totally frustrated since most of my business
files and customer accounts are inaccessible. If anyone can help, you would
be a god to me. I have pasted the setup log files from the Office temp folder
if this can be of help. Thanks.
-----------------------------------------------------------------------------------------------
Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 1
ServicePackLevel = 2
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
12/29/2009 11:20:32 PM
Setup path: E:\Office11 - Disc 1 - Professional\SETUP.EXE
Trying to get version of
E:\Office11 - Disc 1 - Professional\SETUP.EXE
...succeeded.
E:\Office11 - Disc 1 - Professional\SETUP.EXE is version 11.0.5510.0
Current version of Setup.exe: 11.0.5510.0
Searching for .INI file: SETUP.INI
E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI
Settings file located: E:\Office11 - Disc 1 -
Professional\FILES\SETUP\SETUP.INI
GetTempPath returned: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\
Reading settings file
E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI
Located: E:\Office11 - Disc 1 - Professional\PRO11.MSI
Package to install: E:\Office11 - Disc 1 - Professional\PRO11.MSI
Add Property:
OWC10EXISTS=1
Add Property:
PIDKEY=GWH28DGCMPP6RC46J4MT3HFDY
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Product\SkipLangCheck" (Default: 0)
Value: 0
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Product\CheckUpdates" (Default: 0)
Value: 0
Product {90110409-6000-11D3-8CFE-0150048383C9} is not installed for the user.
Checking for Windows Installer....
C:\WINDOWS\system32\MSI.DLL
.. succeeded.
Checking for any beta version of the product.
dwNoLtCoExist = 0
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
Office-specific properties added: OWC10EXISTS="1"
PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY"
General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="E:\Office11 -
Disc 1 - Professional\" SETUPEXENAME="SETUP.EXE"
Writing Task: Main - Microsoft Office 2003
Path: C:\WINDOWS\system32\msiexec.exe
CmdLine: /I "E:\Office11 - Disc 1 - Professional\PRO11.MSI" OWC10EXISTS="1"
PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY" LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="E:\Office11 - Disc 1 - Professional\" SETUPEXENAME="SETUP.EXE"
Looking for setup tasks to process.
12/29/2009 11:20:32 PM WaitForMsiExecDone...
12/29/2009 11:20:32 PM WaitForMsiExecDone exits
Verifying install package is available
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Cache\Purge" (Default: 0)
Value: 0
Reading from "E:\Office11 - Disc 1 - Professional\FILES\SETUP\SETUP.INI":
"Cache\DeletableCache" (Default: 0)
Value: 1
SetupXml is at: E:\Office11 - Disc 1 - Professional\Files\Setup\PRO11.xml
Parsing Download Info
Starting to load install configuration
Download Info:
Download Code : 90000409-6000-11D3-8CFE-0150048383C9
Source Path : E:\Office11 - Disc 1 - Professional\
Product Code : {90110409-6000-11D3-8CFE-0150048383C9}
Prod Src Path : PRO11.MSI
Use Windows Installer : false
Files to Download:
File: FILES\WINDOWS\INF\AER_1033.ADM (DW20.ADM_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DW20.EXE (DW20.EXE_0001)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWDCW20.DLL (DWDCW20.DLL)
File: FILES\PFILES\COMMON\MSSHARED\DW\1033\DWINTL20.DLL
(DWINTL20.DLL_0001_1033)
File: FILES\PFILES\COMMON\MSSHARED\DW\DWTRIG20.EXE (DWTRIG20.EXE)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLEAN.DLL (OCLEAN.DLL_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCORE.OPC (OCLNCORE.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OCLNCUST.OPC (OCLNCUST.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\OCLNINTL.OPC (OCLNINTL.OPC_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\OFFCLN.EXE (OFFCLN.EXE_1033)
File: FILES\SETUP\OSE.EXE (OSE.EXE)
File: PRO11.MSI (PRO11.MSI)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10O.CHM (PSS10O.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\PSS10R.CHM (PSS10R.CHM_1033)
File: FILES\PFILES\MSOFFICE\OFFICE11\1033\SETUP.CHM (SETUP.CHM_1033)
File: SKU011.XML (SKU011.XML_0002_1033)
File: A2561405.CAB (A2561405.CAB)
File: A3561405.CAB (A3561405.CAB)
File: A4561405.CAB (A4561405.CAB)
File: AV561403.CAB (AV561403.CAB)
File: CC561401.CAB (CC561401.CAB)
File: CD561401.CAB (CD561401.CAB)
File: CF561401.CAB (CF561401.CAB)
File: CL561401.CAB (CL561401.CAB)
File: CM561401.CAB (CM561401.CAB)
File: CP561401.CAB (CP561401.CAB)
File: CR561401.CAB (CR561401.CAB)
File: CS561401.CAB (CS561401.CAB)
File: E2561410.CAB (E2561410.CAB)
File: E3561405.CAB (E3561405.CAB)
File: E4561410.CAB (E4561410.CAB)
File: EV561405.CAB (EV561405.CAB)
File: G3561403.CAB (G3561403.CAB)
File: GV561403.CAB (GV561403.CAB)
File: IJ561401.CAB (IJ561401.CAB)
File: IS561401.CAB (IS561401.CAB)
File: IU561401.CAB (IU561401.CAB)
File: L2561403.CAB (L2561403.CAB)
File: L3561403.CAB (L3561403.CAB)
File: L4561403.CAB (L4561403.CAB)
File: L9561403.CAB (L9561403.CAB)
File: LV561403.CAB (LV561403.CAB)
File: M2561406.CAB (M2561406.CAB)
File: M3561404.CAB (M3561404.CAB)
File: M4561403.CAB (M4561403.CAB)
File: M9561403.CAB (M9561403.CAB)
File: MA561403.CAB (MA561403.CAB)
File: MC561403.CAB (MC561403.CAB)
File: MG561403.CAB (MG561403.CAB)
File: MH561401.CAB (MH561401.CAB)
File: MO561403.CAB (MO561403.CAB)
File: MT561403.CAB (MT561403.CAB)
File: O0561401.CAB (O0561401.CAB)
File: O1561403.CAB (O1561403.CAB)
File: O9561403.CAB (O9561403.CAB)
File: P2561401.CAB (P2561401.CAB)
File: P3561401.CAB (P3561401.CAB)
File: P4561402.CAB (P4561402.CAB)
File: PA561401.CAB (PA561401.CAB)
File: PR103368.CAB (PR103368.CAB)
File: PR103678.CAB (PR103678.CAB)
File: PR308246.CAB (PR308246.CAB)
File: PV561401.CAB (PV561401.CAB)
File: PW561401.CAB (PW561401.CAB)
File: Q2561405.CAB (Q2561405.CAB)
File: Q3561405.CAB (Q3561405.CAB)
File: Q4561405.CAB (Q4561405.CAB)
File: QV561405.CAB (QV561405.CAB)
File: SKU011.CAB (SKU011.CAB)
File: TR103621.CAB (TR103621.CAB)
File: TR308222.CAB (TR308222.CAB)
File: V3561403.CAB (V3561403.CAB)
File: W2561405.CAB (W2561405.CAB)
File: W3561405.CAB (W3561405.CAB)
File: W4561405.CAB (W4561405.CAB)
File: WV561405.CAB (WV561405.CAB)
File: X2561401.CAB (X2561401.CAB)
File: X3561401.CAB (X3561401.CAB)
File: YA561403.CAB (YA561403.CAB)
File: YB561408.CAB (YB561408.CAB)
File: YC561403.CAB (YC561403.CAB)
File: YH561403.CAB (YH561403.CAB)
File: YI561401.CAB (YI561401.CAB)
File: YL561402.CAB (YL561402.CAB)
File: YM561403.CAB (YM561403.CAB)
File: YO561403.CAB (YO561403.CAB)
File: YS561401.CAB (YS561401.CAB)
File: YT561401.CAB (YT561401.CAB)
File: ZA561401.CAB (ZA561401.CAB)
File: ZC561402.CAB (ZC561402.CAB)
File: ZD561402.CAB (ZD561402.CAB)
File: ZE561406.CAB (ZE561406.CAB)
File: ZF561402.CAB (ZF561402.CAB)
File: ZG561401.CAB (ZG561401.CAB)
File: ZH561403.CAB (ZH561403.CAB)
File: ZI561402.CAB (ZI561402.CAB)
File: ZJ561401.CAB (ZJ561401.CAB)
File: ZK561401.CAB (ZK561401.CAB)
File: ZM561401.CAB (ZM561401.CAB)
File: ZN561401.CAB (ZN561401.CAB)
File: ZO561401.CAB (ZO561401.CAB)
File: ZQ561401.CAB (ZQ561401.CAB)
File: ZR561403.CAB (ZR561403.CAB)
File: ZS561401.CAB (ZS561401.CAB)
File: ZT561401.CAB (ZT561401.CAB)
File: ZU561401.CAB (ZU561401.CAB)
File: ZV561401.CAB (ZV561401.CAB)
File: ZY561401.CAB (ZY561401.CAB)
File: ZZ561401.CAB (ZZ561401.CAB)
File: FILES\SETUP\SETUP.INI (PRO11.INI)
File: SETUP.EXE (SETUP.EXE_1033)
Using Office Source Engine at path: E:\Office11 - Disc 1 -
Professional\FILES\SETUP\OSE.EXE
Successfully started Office Source Engine in stand-alone mode.
Using Local Cache Drive of already installed product: C:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002
Failed to determine local cache information from Office Source Engine.
Couldn't perform local caching.
DWSETUPLOGFILE="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft Office 2003
Setup(0001).txt"
DWMSILOGFILE="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft Office 2003
Setup(0001)_Task(0001).txt"
Command Line Logging Parameters: /l*v
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft Office 2003
Setup(0001)_Task(0001).txt" LOGVERBOSE=1
12/29/2009 11:20:33 PM
Executing Task:
Microsoft Office 2003
"C:\WINDOWS\system32\msiexec.exe" /I "E:\Office11 - Disc 1 -
Professional\PRO11.MSI" OWC10EXISTS="1" PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY"
LAUNCHEDFROMSETUP="1" SETUPEXEPATH="E:\Office11 - Disc 1 - Professional\"
SETUPEXENAME="SETUP.EXE" /l*v "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft
Office 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0"
DWSETUPLOGFILE="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft Office 2003
Setup(0001).txt" DWMSILOGFILE="C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Microsoft
Office 2003 Setup(0001)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False
Successfully launched MsiExec....
12/29/2009 11:20:45 PM Chained install return code: 1625
Exit code was an error.
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.
***** Setup exits
12/29/2009 11:20:45 PM
(return = 1625)
DL
cd wont work unless its also a Dell oem
"Reidtel" <Rei...@discussions.microsoft.com> wrote in message
news:84DDEFA6-FFD9-435E...@microsoft.com...
mecraxytoo
> I recently uninstalled Office Pro 2003 because of continuous problems
> accessing Excel. I used the windows installation cleanup utility to do the
> uninstall. Since I don't have the OEM copy that came with my Dell Dimension
> 5250, I had an IT buddy let me borry his copy. After uninstalling Office,
> upon reinstalling the process stopped after the validating install bar got
> about half way and then displayed files to remove and I received a fail setup
> message. I then used OFFCLN in the Office 11 file folder to remove additional
> files and attempted to reinstall again. Same results but the setup went much
> further than the previous one but still failed. I then booted into the safe
> mode, tried reinstalling and got the following window installer error
> system administrator has set policies to prevent this installation"
> although
> I am the administrator. I then created a new administrator and repeated...
> same results. At this point I am totally frustrated since most of my business
> files and customer accounts are inaccessible. If anyone can help, you would
> be a god to me. I have pasted the setup log files from the Office temp folder
> if this can be of help. Thanks
>
> PlatformId = 2
> MajorVersion = 5
> MinorVersion = 1
> ServicePackLevel = 2
> 12/29/2009 11:20:32 PM
> Trying to get version of
> ...succeeded.
> E:Office11 - Disc 1 - ProfessionalSETUP.EXE is version 11.0.5510.0
> Current version of Setup.exe: 11.0.5510.0
> Searching for .INI file: SETUP.INI
> Settings file located: E:Office11 - Disc 1 -
> GetTempPath returned: C:DOCUME~1ADMINI~1LOCALS~1Temp
>
> Reading settings file
> E:Office11 - Disc 1 - ProfessionalFILESSETUPSETUP.INI
> Located: E:Office11 - Disc 1 - ProfessionalPRO11.MSI
> Package to install: E:Office11 - Disc 1 - ProfessionalPRO11.MSI
> Add Property:
> OWC10EXISTS=1
> Add Property:
> PIDKEY=GWH28DGCMPP6RC46J4MT3HFDY
> ProfessionalFILESSETUPSETUP.INI":
> "ProductSkipLangCheck" (Default: 0)
> Value: 0
> Reading from "E:Office11 - Disc 1 -
> ProfessionalFILESSETUPSETUP.INI":
> "ProductCheckUpdates" (Default: 0)
> Value: 0
> Product {90110409-6000-11D3-8CFE-0150048383C9} is not installed for the user.
> Checking for Windows Installer
> .. succeeded.
> Checking for any beta version of the product.
> dwNoLtCoExist = 0
> ProfessionalFILESSETUPSETUP.INI":
> "CacheCDCache" (Default: 0)
> Value: auto
> Office-specific properties added: OWC10EXISTS="1"
> PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY"
> General properties added: LAUNCHEDFROMSETUP="1"
> SETUPEXEPATH="E:Office11 -
> Disc 1 - Professional" SETUPEXENAME="SETUP.EXE"
>
> Writing Task: Main - Microsoft Office 2003
> CmdLine: /I "E:Office11 - Disc 1 - ProfessionalPRO11.MSI"
> OWC10EXISTS="1"
> PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY" LAUNCHEDFROMSETUP="1"
> SETUPEXEPATH="E:Office11 - Disc 1 - Professional"
> SETUPEXENAME="SETUP.EXE"
>
> Looking for setup tasks to process.
> 12/29/2009 11:20:32 PM WaitForMsiExecDone...
> 12/29/2009 11:20:32 PM WaitForMsiExecDone exits
> Verifying install package is available
> ProfessionalFILESSETUPSETUP.INI":
> "CacheCDCache" (Default: 0)
> Value: auto
> Reading from "E:Office11 - Disc 1 -
> ProfessionalFILESSETUPSETUP.INI":
> "CachePurge" (Default: 0)
> Value: 0
> Reading from "E:Office11 - Disc 1 -
> ProfessionalFILESSETUPSETUP.INI":
> "CacheDeletableCache" (Default: 0)
> Value: 1
> SetupXml is at: E:Office11 - Disc 1 - ProfessionalFilesSetupPRO11.xml
>
> Parsing Download Info
> Starting to load install configuration
> Download Info:
> Download Code : 90000409-6000-11D3-8CFE-0150048383C9
> Source Path : E:Office11 - Disc 1 - Professional
> Product Code : {90110409-6000-11D3-8CFE-0150048383C9}
> Prod Src Path : PRO11.MSI
> Use Windows Installer : false
>
> Files to Download:
> File: FILESPFILESCOMMONMSSHAREDDWDW20.EXE (DW20.EXE_0001)
> File: FILESPFILESCOMMONMSSHAREDDWDWDCW20.DLL (DWDCW20.DLL)
> File: FILESPFILESCOMMONMSSHAREDDW1033DWINTL20.DLL
> (DWINTL20.DLL_0001_1033)
> File: FILESPFILESCOMMONMSSHAREDDWDWTRIG20.EXE (DWTRIG20.EXE)
> File: FILESPFILESMSOFFICEOFFICE11OCLEAN.DLL (OCLEAN.DLL_1033)
> File: FILESPFILESMSOFFICEOFFICE11OCLNCORE.OPC (OCLNCORE.OPC_1033)
> File: FILESPFILESMSOFFICEOFFICE11OCLNCUST.OPC (OCLNCUST.OPC_1033)
> File: FILESPFILESMSOFFICEOFFICE111033OCLNINTL.OPC (OCLNINTL.OPC_1033)
> File: FILESPFILESMSOFFICEOFFICE11OFFCLN.EXE (OFFCLN.EXE_1033)
> File: FILESSETUPOSE.EXE (OSE.EXE)
> File: PRO11.MSI (PRO11.MSI)
> File: FILESPFILESMSOFFICEOFFICE111033PSS10O.CHM (PSS10O.CHM_1033)
> File: FILESPFILESMSOFFICEOFFICE111033PSS10R.CHM (PSS10R.CHM_1033)
> File: FILESPFILESMSOFFICEOFFICE111033SETUP.CHM (SETUP.CHM_1033)
> File: SETUP.EXE (SETUP.EXE_1033)
> Using Office Source Engine at path: E:Office11 - Disc 1 -
> Successfully started Office Source Engine in stand-alone mode.
> Using Local Cache Drive of already installed product: C:.
> Error 0x80070002
> Failed to create download for local caching.
> Error 0x80070002
> Failed to determine local cache information from Office Source Engine.
> Couldn't perform local caching.
> Setup(0001).txt"
> DWMSILOGFILE="C:DOCUME~1ADMINI~1LOCALS~1TempMicrosoft Office 2003
> Setup(0001)_Task(0001).txt"
> Command Line Logging Parameters: /l*v
> Setup(0001)_Task(0001).txt" LOGVERBOSE=1
> 12/29/2009 11:20:33 PM
> Executing Task:
> Microsoft Office 2003
> ProfessionalPRO11.MSI" OWC10EXISTS="1"
> PIDKEY="GWH28DGCMPP6RC46J4MT3HFDY"
> LAUNCHEDFROMSETUP="1" SETUPEXEPATH="E:Office11 - Disc 1 -
> Professional"
> SETUPEXENAME="SETUP.EXE" /l*v
> "C:DOCUME~1ADMINI~1LOCALS~1TempMicrosoft
> Office 2003 Setup(0001)_Task(0001).txt" LOGVERBOSE=1
CDCACHE="0"
> DWSETUPLOGFILE="C:DOCUME~1ADMINI~1LOCALS~1TempMicrosoft Office 2003
> Setup(0001).txt"
> DWMSILOGFILE="C:DOCUME~1ADMINI~1LOCALS~1TempMicrosoft
> Office 2003 Setup(0001)_Task(0001).txt"
> Type: msi
> Ignore Return Values: False
> Reboot: False
>
>
> Successfully launched MsiExec
>
> Exit code was an error.
> Shutting down chained setup processing.
> Set Verbose logging for subsequent setup.
>
>
> ***** Setup exits
> 12/29/2009 11:20:45 PM
> (return = 1625)
>
the key code. But now it wants the W2561405.CAB file. It say to put in the
original disc but when I do it still is looking for that file.
Compaq 8000Z. Win XP Home 64 bit. Ram, maxed. 4gb?
What originally happened was it sat on the startup screen and just stared at
me
funny. I thought the C: died. I put in a brand new Seagate drive and used the
recovery disc. I put in the old Western Digital secondary drive and it stared
at
me again. (That was creepy!) I put in the old Seagate C: drive and it booted
so
it was the 2nd WD drive that crashed. Now it wants that file even though I
have
the original disc.
HAAAAAAAAAALLLLLLLLLLP!!!!!!!!!!!!
Please respond as my wife won't let me buy another computer. Lost my job (the
company consolidated and moved to Louisiana) and I have some serious medical
problems so money is tight. The republicans are talking about eliminating all
social programs including disability, social security, unemployment insurance
so
they can keep getting their bribes fron the super-rich and rich corporations
while we are stuck with the bill. I need all the help I can get.
Landlor...@comcast.net