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Office Documents all Open Slow from Explorer

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Doug

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Nov 22, 2006, 2:19:01 AM11/22/06
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I have seen this issue posted several times on the Internet and have yet to
find a solution - any help would be greatly appreciated. We have a Windows
XP Pro SP2 system running Office 2000 SP3 Premium. The first time you try to
open any Office document (Word, Excel, Access) by double clicking on the
filename in My Documents, it takes about 3 minutes to open. If you open
Word, Excel, Access first and use File|Open, they documents always open
instantly. However once you any type of office document by double clicking
and waiting, all Office documents open fast until you log out. If you log
out and log back on, you have to go through the 3 minute wait again the first
time you double click an Office document. This is a problem since several
people use this computer and have to log out and on frequently, causing
Office files to constantly open slow, causing a real problem. Thank you in
advance for your help.

letterbomb

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Nov 22, 2006, 9:09:01 AM11/22/06
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I am having the same problem with Office 2003. It started a couple of months
ago with Office 2007 beta. I uninstalled it and reinstalled Office 2003 and
it still had the same problem. I just wiped my HD clean and reinstalled Win
XP Pro. reinstalled everything got office installed..... AND SAME PROBLEM.
I have tried "auto fix" multiple times, and I have unregistered file types
then reregeristered them. I have gone to tools>folder options>file views (in
win explorer) and checked the DOC and XLS file tiypes to ensure they were
using the proper commands. Funny thing is I didn't change anything in the
file properties because it was setup correctly, so I cancelled out of it,
then I tried to double click a file again, and it worked, it loaded
instantly, BUT, an error message kept poping up saying "windows cannot find
this file".

Considering I just wiped the HD clean and did a fresh install of windows and
office still didnt work for me, I am assuming it must be a recent windows
update hotfix or security update. That is the only thing I could have
installed on the fresh copy before I installed office.

So I installed office 2003 on another computer using Win XP home to see what
it would do, and it works just fine, no problems at all. And that computer
was current on all security and updates.

So I wonder if there is a security or update fix that is specific to Win XP
Pro. Tonight I am going to reinstall windows and then office before any
updates, and try to work it one by one to see if it is one of those.

NO I do not USE NORTON, never have never will, so I know its not the plug-in
problem many people I've seen have. I use Avast 4.7 Pro, but I have had
Avast for over a year prior to this happening and office worked all that
time.

Message has been deleted

theanswerinc

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Jan 31, 2007, 5:01:01 PM1/31/07
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I had a similar problem, and found that the HP digital imaging monitor in the
system tray was to blame. Once I killed that (and removed it from my startup
menu) the problem went away.

Chris
"nkaba...@yahoo.com" wrote:

> It does appear to be something possibly patch related. We are
> experiencing this issue as well and only occurs when double clicking a
> file in explorer or outlook. For example, if word is closed and you
> double click on a word doc, it can take 30 seconds just for the word
> window to come up and then another 30 seconds to a couple minutes for
> the doc to show. This all started just out of the blue and is
> affecting a large number of people in our organization, even in
> completely separate business units. Loading word by itself and then
> doing a file > open can be done in a couple seconds.
>
> Unplugging the network cable fixes this issue though is not a fix. You
> can be in the middle of that minute of waiting, unplug the network
> cable and instantly the doc comes up. What is office looking for when
> double clicking on a doc that it doesn't when just opening up word and
> then doing a file > open??

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