MS Word scroll up issue: lines repeat

steven

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Sep 10, 2008, 12:05:57 PM9/10/08

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Hi,
Using Word 2007 sp1 on an xp sp3 HP notebook computer. When scrolling
up (even with the pg up key!) in a document, the screen appears to be
unable to write correctly. This happens in all documents. I find if I
go up with the scroll and then quickly down and then continue up the
problem is solved. Nevertheless this shouldn't be happening. I've
noticed a number of posts on this issue over the years but the bug
remains. A number of people have suggested that "Word is resource
hungry and its your video driver". I'm not sure what evidence those
who speculate thus are referring to. In any case this seems
improbable. Many programs are resource hungry, after all, and this is
the only place I've pretty consistently seen this problem. If this
were a video card or driver issue I'm sure that we'd see some of the
folks complaining about this sort of thing reporting that the problem
was fixed with a driver update. I don't see such reports. I'm using a
mainstream notebook computer with an Intel video card and driver. I'd
like this problem to be correctly submitted as a bug to MS and fixed.
Can someone on the inside please report this as a bug, suggest a
legitimate fix or both, or provide a way for me to make a bug report?
Here are a number of forum posts on the same problem with many
different versions of Word and many different hardware setups.

http://www.techspot.com/vb/topic101270.html

technologyquestions.com/technology/microsoft-office/234115-word-scroll-
wheel-repeats-jumbles-text-screen.htm

getsatisfaction.com/microsoft/topics/
scrolling_up_does_not_work_right_lines_repeat

steven

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Sep 10, 2008, 12:22:47 PM9/10/08

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I should have added that this problem only occurs in Outline View for
me. I think many others are reporting this as an Outline View issue
specifically scrolling up.

Bob I

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Sep 10, 2008, 12:26:46 PM9/10/08

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When we've experienced this issue updating the driver or reducing
hardware acceleration has cured it.

steven

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Sep 10, 2008, 12:36:06 PM9/10/08

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Ok this is strange/interesting. What I'm noticing is that if I switch
the document from Outline View to Page Layout view I have no issues
with scolling. I'm an Outline View person, and I think this may be why
this is a problem not more widely reported. I notice that if I close/
open the document in one of the other views (not Outline) and then go
to Outline view the document does not misbehave when scolling up! If I
however open the document in Outline view, that is, it would have to
be saved in Outline view, then I get the scroll problem. It seems that
I can even save the document when in Outline view without the scroll
problem so long as I've gotten to Outline from another view. This
looks like a program bug to me. I'm thinking that a possible temporary
workaround for this might be a macro that runs at startup. If the
document is in Outline view it switches to another view and then back
to Outline view. I'm not great at Macros, if someone could post the
macro script that would be brilliant.

steven

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Sep 10, 2008, 2:03:29 PM9/10/08

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I have a macro that serves as a work around to this problem. You need
to open your normal.dotm file, switch to outline view, then on the
developer tab you should hit record macro, name the macro AutoOpen and
click ok. In the ribbon go to the View tab, and switch from Outline
view which you started in, and then go to Page Layout view, and back
to Outline View. Click on the developer tab again and hit the stop
record button. You can hit save. You're done. The Macro should look
like this:

Sub AutoOpen()
'
' AutoOpen Macro
'
'
If ActiveWindow.View.SplitSpecial = wdPaneNone Then
ActiveWindow.ActivePane.View.Type = wdPrintView
Else
ActiveWindow.View.Type = wdPrintView
End If
ActiveWindow.ActivePane.View.Type = wdOutlineView
End Sub

This solved my problem. This macro will run every time you open a
document based on the normal.dotm template. If you have other
templates you'll have to create the AutoOpen macro for these
templates. Here's a little MS page on how to use the AutoOpen and
AutoExec macro feature.
http://support.microsoft.com/kb/286310
It would be brilliant if one of the MS folks would be so kind as to
report this bug! It's obviously not a hardware issue!! Hope the macro
solves the problem for you in the mean time. This will probably work
for other versions of Word. Please check the MS link above to make
sure you've got AutoOpen set correctly for your version. Cheers

techster

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Oct 1, 2008, 11:32:22 AM10/1/08

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I was able to eliminate this problem by going to Add\remove programs and
checking box for show updates at the top of the window then uninstalling
Windows updates KB954464 and KB943983