Microsoft Publisher error - cannot open file

[wurly]

I just purchased a 2007 Publisher, installed it on my laptop and for
some reason I'm unable to open any files I create. It keeps giving me
the error message 'Publisher cannot open the file'. I've never had this
problem before with any other software and don't know whether it's some
setting on my laptop that needs adjusting or what...it's really bizarre.

--
wurly
------------------------------------------------------------------------
wurly's Profile: http://forums.techarena.in/members/wurly.htm
View this thread: http://forums.techarena.in/ms-office-support/1083158.htm

http://forums.techarena.in

[JoAnn Paules]

Which version of Publisher did you create those files with?

Are you trying to open them across a network?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

"wurly" <wurly....@DoNotSpam.com> wrote in message
news:wurly....@DoNotSpam.com...

[Mary Sauer]

Do you have a default printer selected in the Printer folder?
Have you activated Publisher?

How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256

--
Mary Sauer
http://msauer.mvps.org/

"wurly" <wurly....@DoNotSpam.com> wrote in message
news:wurly....@DoNotSpam.com...
>

[wurly]

It's a brand new 2007 version....it was installed successfully and
activated. I created a file - saved and then when I try to go back to
reopen the file it then gives me the error message. Do you think this
is a software issue or something to do with my laptop itself?

[MarkInAtlanta]

I am currently having the same issue. the interesting thing is half the
users in my group have the problem, half of them don't. But it just
started and it affected all of the ones having the issue at the same
time. Perhaps a MS update gone wrong?

--
MarkInAtlanta
------------------------------------------------------------------------
MarkInAtlanta's Profile: http://forums.techarena.in/members/59650.htm

[JoAnn Paules]

If you'd checked the Publisher newsgroupfirst, you would have seen that this
is a known issue with SP2. There was a hotfix issued on Jun 30.
http://support.microsoft.com/kb/972566

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

"MarkInAtlanta" <MarkInAtla...@DoNotSpam.com> wrote in message
news:MarkInAtla...@DoNotSpam.com...

[smackjack3]

I've tried to download the hotfix, but Microsoft sends the URL to
download the fix in an email and the link in the email is broken... any
other suggestions? I've read other places that it's due to MS office
SP2... the files are stored on a network drive, but they will open fine
on a computer that doesn't have SP2.

--
smackjack3
------------------------------------------------------------------------
smackjack3's Profile: http://forums.techarena.in/members/123596.htm

[JoAnn Paules]

Exactly - when SP2 is installed on a computer, it can no longer open the
files.

I wonder if the link is really broken. Why do you say that? What happens
when you click on it?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

"smackjack3" <smackjac...@DoNotSpam.com> wrote in message
news:smackjac...@DoNotSpam.com...

[T Ker]

JoAnn,

That hotfix is getting installed correctly on our systems, but we are still
getting that message on some. Is there a subsequent hotfix I should look
for?

Thanks,

Tom

"JoAnn Paules" <jl_p...@hotNOSPAMmail.com> wrote in message
news:eF6IoBiC...@TK2MSFTNGP05.phx.gbl...

[JoAnn Paules]

That's the only one I know of. Have you checked to see what's different on
the systems that get it and those that don't?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

"T Ker" <thomas...@Thighmark.com> wrote in message
news:eQiQ9aTP...@TK2MSFTNGP05.phx.gbl...

[T Ker]

Actually, I'm finding some files created in Pub2003 open in Pub2007 after
patching and others don't - on the same system. I just tested that on my
system. The files still do open in 2003, though.

Tom

"JoAnn Paules" <jl_p...@hotNOSPAMmail.com> wrote in message

news:uVrCNqTP...@TK2MSFTNGP05.phx.gbl...

[JoAnn Paules]

Hmm, I wish I could help.

Are these local files or on a network?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

"T Ker" <thomas...@Thighmark.com> wrote in message

news:%23dfKEzT...@TK2MSFTNGP06.phx.gbl...

[Mary Sauer]

JoAnn, Maybe the registry fix...
Error message when you try to open a publication in Publisher: "Publisher cannot
open the file" or "Publisher has detected a problem"
http://support.microsoft.com/default.aspx/kb/928890/en-us

--
Mary Sauer
http://msauer.mvps.org/

"JoAnn Paules" <jl_p...@hotnospammail.com> wrote in message
news:%23FppLJW...@TK2MSFTNGP02.phx.gbl...

[T Ker]

KB928890 didn't help either.

It doesn't matter if the files are on a share of on my desktop, they fail
either way.

Thanks,

Tom

"Mary Sauer" <mary....@mygmail.com> wrote in message
news:eGChchc...@TK2MSFTNGP06.phx.gbl...

[Jake]

Having the same issue here on a Publisher 2007 install. Fully up to
date w/ hotfix included....tried registry workaround (KB928890) as
well. Publisher files open fine on a vanilla load of Publisher 2007
pre-updates.

[maimer]

I also am receiving the same error message. I have Office 2007 SP2
12.06425.1000 with Hotfix KB972566 installed and have also applied the
registry changes from KB928890.

I have confirmed that the file is still valid by opening it on another
system without Office SP2.

--
maimer
------------------------------------------------------------------------
maimer's Profile: http://forums.techarena.in/members/139930.htm

[marcuf95]

Microsoft just issued a new hotfix that fixed the problem for me.

http://support.microsoft.com/default.aspx/kb/976177/en-us

--
marcuf95
------------------------------------------------------------------------
marcuf95's Profile: http://forums.techarena.in/members/151328.htm

[BHarper]

This is completely ridiculous. I posted on 8/5 and shortly thereafter saw
something that suggested to uninstall the Publisher security update. I do a
monthly newsletter and uninstalling the update worked three months in a row.
Now nothing! I emailed it to my laptop, which runs on Vista. It opened, but
it was a version from April, even though it was updated and saved in October.
!!??!!

I have tried installing two different hotfixes (KB972566 and 976177) and
maybe even a third mentioned somewhere else. I tried the registry fix as
well. My only guess is that it's the SP2 update, although I can't explain
why it worked before when I probably had the update installed back in August.
Nor can I explain why less sophisticated and smaller Publisher files still
open fine.

I tried the SP2 uninstall download:

http://www.microsoft.com/downloads/details.aspx?FamilyId=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4&displaylang=en

Way over my head. Why do I need to be an engineer (or an 'administrator' as
Microsoft calls it) to run software I paid $450 for?

Thoughts, anyone?

[Bob I]

Error message when you try to open a publication in Publisher:
"Publisher cannot open the file" or "Publisher has detected a problem"

http://support.microsoft.com/kb/928890

[klebel19]

This hotfix also worked for me. I had a problem simply reopening a file
created with publisher 2007 SP2... couldn't reopen on the same machine
with the same software that created the file. Seriously Microsoft? it
can't open its own file?
Luckily, there's a hotfix...

http://support.microsoft.com/default.aspx/kb/976177/en-us

--
klebel19
------------------------------------------------------------------------
klebel19's Profile: http://forums.techarena.in/members/171083.htm