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All Office programs 'reset' when closed

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paulkaye

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Jul 4, 2007, 8:28:30 AM7/4/07
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A strange problem I haven't seen before:

On a specific machine with office 2003 installed, all customisations
seem to reset when Office programs are closed. This includes (at
least) insert>symbol shortcuts, toolbar customisations and autocorrect
entries. Interestingly, Adobe Acrobat menu and toolbar are not
affected.

Has anyone seen this before?

Thanks!

garfield-n-odie [MVP]

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Jul 4, 2007, 10:51:17 AM7/4/07
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Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents Word from
automatically saving changes to the normal.dot template (which is where
toolbar customizations are stored). See
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331259 for
several solutions to the problem.

paulkaye

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Jul 5, 2007, 2:44:28 AM7/5/07
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I think you've found the solution! Thanks for that - you've saved me a
LOT of hassle!

On Jul 4, 5:51 pm, "garfield-n-odie [MVP]"

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