Vongo dll conflict

[Mon@discussions.microsoft.com William Mon]

Hi, I'm using Vongo, the movie download service that uses Windows Media.
After installing Office Beta a couple days ago, I get this error whenever
starting up Vongo:

"Executable 'C:\Program Files\Vongo\Vongo.exe' had the following
unrecoverable error: Couldn't find library MSVCR80.dll (required by
C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXMLMF.DLL) Please
unsure that it is installed"

Because there are many copies of MSVCR80.dll, I renamed MSOXMLMF.DLL and
this let me open Vongo. After starting it, I just rename it back. Needless to
say, this is only a temporary workaround. Is this the official way to submit
problems?

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[Butcher@discussions.microsoft.com Jim Butcher]

I am having the same problem. I have uninstalled Office Beta and then Vongo
works normally again. I have copied the MSVCR80.dll into the Vongo directory
to see if that would help and got a C Runtime Error.

[V@discussions.microsoft.com Peter V]

[Peter V]

I have experienced the same problem trying to run the Exlib application from
NVD AS (Norway) The workaround of renaming MSOXMLMF.DLL worked. I had sent a
copy of the error message to Microsoft but was advised that the issue is not
actually msvcr80 or .NET, but the Office 2007 beta, which installs an XML
extension that can sometimes expose this bug in other software.

The Office XML extension works correctly, but it can trip show this
pre-existing bug in existing software. I was advised to go back to the
application developer.

[Lovell@discussions.microsoft.com Martyn Lovell]

Hi William,

My name is Martyn Lovell and I work on the Visual C++ Libraries team that
produces msvcr80.dll. Thanks to Peter V for pointing me at this thread.

Let me make clear that this is not a bug in Microsoft Office, nor a bug in
the Visual C++ Libraries, but an issue with Vongo.

I'd like to encourage you to report this issue to Vongo. You should feel
free to include my name and email address (mar...@microsoft.com). I will be
glad to work with them to fix the issues with their application. There are
known issues with some copy protection technologies that can cause this
issue, and I suspect that's the cause here.

Feel free to mail me if you have further questions.

Martyn

---

[Sharp@discussions.microsoft.com Eric Sharp]

I'm glad I found this thread. I was having the same problem with Vongo
except that I could open the program fine, but after I found out that they
didn't have any of the movies I wanted to watch on there I went to cancel my
subscription (which you have to do through the program, you can't just go to
their website - that's a horrible idea by the way) and as soon as I clicked
"cancel" Vongo crashed and I got an error message that was exactly the same
as William's only it was "MpShHook.dll" instead of "MSOXMLMF.DLL" that was
causing the problem. I simply added the number "2" to the end of "MpShHook"
and reopened Vongo, and presto. I was able to cancel my account. If this
truly is a problem with Vongo and not some quirk of Windows, I'd be more than
happy to let them know if you guys haven't already.

[Didier]

[Didier]

Dear Martin,

I experiences the same problem while willing running the setup DVD of Miomap
V2 GPS software after having installed Office 2007 Beta 3. It previously
worked without problem, but I wanted to reinstall the Miomap V2 software and
I had the same message " msvcr80.dll is not found or not installed" It is
well installed in sub directory OFFICE 12 but not recognised. Thanks for your
help.
Didier - belgium

[Wendy]

Dear Martyn,

Can you elaborate more on the cause "copy protection technologies"?

This dll conflict with office 2007 is widespread. It is not only affecting
the DVD, vongo software mentioned in the thread. I have another Call of Duty2
software game is also having the same error.

The workaround suggested will work but it is unacceptable to rename
everytime running the software application. Any other suggestion to resolve
this problem?

Thanks for your advice.

Regards,
Wendy

[deejay]

I'm having this dll conflict with Sorenson's FLV player. For me it is a
conflict with GrooveUtil.dll. If I rename that dll it works fine, but
otherwise, I get the same error as the others ("Executable 'C:\Program
Files\Sorenson Media\Sorenson Squeeze\SorensonFlvPlayer.exe' had the

following unrecoverable error: Couldn't find library MSVCR80.dll (required by

C:\Program Files\Common Files\Microsoft Shared\OFFICE12\GrooveUtil.dll)
Please ensure that it is installed"

Seems odd that so many software apps would suddenly have problem, when we
all have Office 12 in common?

[LogitechQuicktour]

Hi Will,

I am having exactly the same problem when I tried to run the Quicktour tab
in Logitech software. Do you know any update for this issue? This is
definetely an Office 2007 issue. When I uninstalled the office 2007 my
probelm went away.

I have seen so many other people they have similar problem and they are
advised to talk to the vendor to solve the problem. This problem is
absolutely not any application problem, I am pretty sure this is Office 2007
BUG.

Thanks

[Veronica]

Hi
I'm trying to actually uninnstalled Vongo from my computer and have tried
everything, including been on the phone with their customer service and
nothing is working. Everytime I log on my computer the installer opens a
window over and over again.
Does anybody have an answer for me?
Help!!!!
Veronica

[LogitechQuicktour]

Hi Veronica,

I am not sure what your problem exactly is but I found a solution to the
problem I had. In my case after installing office 2007 student version, for
some reason (possibly a bug in office 2007) I was getting the exact error
that William Mon was getting. I fixed the problem by adding a a file named
"QuickTour2.exe.manifest" with the following content:

<?xml version='1.0' encoding='UTF-8' standalone='yes'?>
<assembly xmlns='urn:schemas-microsoft-com:asm.v1' manifestVersion='1.0'>
<dependency>
<dependentAssembly>
<assemblyIdentity type='win32' name='Microsoft.Windows.Common-Controls'
version='6.0.0.0' processorArchitecture='x86'
publicKeyToken='6595b64144ccf1df' language='*' />
</dependentAssembly>
</dependency>
<dependency>
<dependentAssembly>
<assemblyIdentity type='win32' name='Microsoft.VC80.CRT'
version='8.0.50727.42' processorArchitecture='x86'
publicKeyToken='1fc8b3b9a1e18e3b' language='*' />
</dependentAssembly>
</dependency>
</assembly>

For some reason this forces the right run time library to be executed. If
you have a similar problem that I had, just copy the above text into a file
and change the name of the file to XXX.exe.manifest (XXX is the name of the
application you are running e.g it could be "vongo.exe.manifest".

This file must be in the exact folder that vongo.exe is. Please try this and
let me know. I am pretty sure this is a BUG in office 2007, it changes the
way run time environment executes.

Hope that would help

[LuckyFind]

I had the same problem with one of the Oracle's education CDs and when I
renamed the msoxmlmf.dll file it worked. But that is not the right solution.

I tried the code provided by LogitechQuicktour and that worked out great. I
had to copy the CD to a local folder and then create the file with the
contents mentioned below and it works now.

Thanks LogitechQuicktour!

[Agrawal@discussions.microsoft.com Vinod Agrawal]

Hello,

I had the same problem with a CD that came with a book I bought. I have
Office 2007 in my pc that has Windows XP SP2. The CD worked fine for few days
but stopped suddenly with this error. There are hubdreds of posts on this
matter but none of them worked except this one. Greatful to you for posting
this extremely useful information.

Vinod Agrawal