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Communicator 2007 and Exchange connection error.

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Erwin

unread,
Dec 8, 2008, 7:03:54 PM12/8/08
to
After installing OCS Enterprise 2007 and some Communicator 2007 client on
pcs with Outlook 2007 (all updates), I keep getting two errors in
communicator running on external clients. On internal clients I only get the
2nd error:

- Exchange connection error:

Communicator could not retrieve calendar or Out of Office information from
Exchange Web Services. Communicator will automatically continue to retry. If
this problem persists, contact your system administrator.

- Cannot Synchronize address book:

Cannot synchronize with the corporate address book. This may be because the
proxy server setting in your web browser does not allow access to the
address book.If the problem persists, contact your system administrator

The last error is probably due to where OCS tries to find it's address book
data on the front edge server share, haven't really looked into it. The
first error kind of has me stumped as I checked the following and all seems
fine:

- Outlook autoconfiguration works as a charm, got both methods (autodiscover
and srv) to work, but Communicator keeps giving the same error
- Only have one outlook profile (having multiple profiles is a problem for
Communicator 2007)
- CA root certificate is installed on all clients

What could be wrong here? It's too bad eventvwr on the client pc's does not
give any information about this going wrong, in contrast to the ocs server
discovery which is neatly covered.

Regards,
Erwin

Mahmoud Magdy

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Dec 9, 2008, 8:54:14 AM12/9/08
to

inline

--
Regards,
Mahmoud Magdy
"Erwin" <er...@hapklaar.com> wrote in message
news:uG$khGZWJ...@TK2MSFTNGP05.phx.gbl...


> After installing OCS Enterprise 2007 and some Communicator 2007 client on
> pcs with Outlook 2007 (all updates), I keep getting two errors in
> communicator running on external clients. On internal clients I only get
> the 2nd error:
>
> - Exchange connection error:
>
> Communicator could not retrieve calendar or Out of Office information from
> Exchange Web Services. Communicator will automatically continue to retry.
> If this problem persists, contact your system administrator.
>

does the SIP URI match the SMTP domain of the exchange server?


> - Cannot Synchronize address book:
>
> Cannot synchronize with the corporate address book. This may be because
> the proxy server setting in your web browser does not allow access to the
> address book.If the problem persists, contact your system administrator

make sure that you have configured SSL on the ABS folder in IIS on the OCS
2007 FE server.

Erwin

unread,
Dec 9, 2008, 9:37:06 AM12/9/08
to

Hello Mahmoud,

Thank you for your answer, please see inline

"Mahmoud Magdy" <mahmo...@hotmail.com> wrote in message
news:OW7nTYg...@TK2MSFTNGP06.phx.gbl...


> inline
>
> --
> Regards,
> Mahmoud Magdy
> "Erwin" <er...@hapklaar.com> wrote in message
> news:uG$khGZWJ...@TK2MSFTNGP05.phx.gbl...
>> After installing OCS Enterprise 2007 and some Communicator 2007 client on
>> pcs with Outlook 2007 (all updates), I keep getting two errors in
>> communicator running on external clients. On internal clients I only get
>> the 2nd error:
>>
>> - Exchange connection error:
>>
>> Communicator could not retrieve calendar or Out of Office information
>> from Exchange Web Services. Communicator will automatically continue to
>> retry. If this problem persists, contact your system administrator.
>>
> does the SIP URI match the SMTP domain of the exchange server?

The sip uri does exactly match the smtp domain of the exchange server and
the account used in outlook. However it does not match the domain of the
webmail link. We host several smtp domains behind one webmailserver.

>> - Cannot Synchronize address book:
>>
>> Cannot synchronize with the corporate address book. This may be because
>> the proxy server setting in your web browser does not allow access to the
>> address book.If the problem persists, contact your system administrator

> make sure that you have configured SSL on the ABS folder in IIS on the OCS
> 2007 FE server.

SSL is configured on the default site in which ABS resides. I also made sure
the certificate had the correct FQDN and alternate for the internal and
external url.
I checked the IIS logs, this is an actual call from Communicator and has
error 500 which is an internal server error?

2008-12-09 13:05:27 W3SVC1 10.254.240.13 GET
/Abs/Int/Handler/D-0b52-0b53.lsabs - 443 LAB\testuser3_la 10.254.240.13
Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727)
500 0 0

Mahmoud Magdy

unread,
Dec 9, 2008, 1:15:41 PM12/9/08
to

In line

--
Regards,
Mahmoud Magdy
"Erwin" <er...@hapklaar.com> wrote in message

news:OHDOgugW...@TK2MSFTNGP03.phx.gbl...


> Hello Mahmoud,
>
> Thank you for your answer, please see inline
>
> "Mahmoud Magdy" <mahmo...@hotmail.com> wrote in message
> news:OW7nTYg...@TK2MSFTNGP06.phx.gbl...
>> inline
>>
>> --
>> Regards,
>> Mahmoud Magdy
>> "Erwin" <er...@hapklaar.com> wrote in message
>> news:uG$khGZWJ...@TK2MSFTNGP05.phx.gbl...
>>> After installing OCS Enterprise 2007 and some Communicator 2007 client
>>> on pcs with Outlook 2007 (all updates), I keep getting two errors in
>>> communicator running on external clients. On internal clients I only get
>>> the 2nd error:
>>>
>>> - Exchange connection error:
>>>
>>> Communicator could not retrieve calendar or Out of Office information
>>> from Exchange Web Services. Communicator will automatically continue to
>>> retry. If this problem persists, contact your system administrator.
>>>
>> does the SIP URI match the SMTP domain of the exchange server?
>
> The sip uri does exactly match the smtp domain of the exchange server and
> the account used in outlook. However it does not match the domain of the
> webmail link. We host several smtp domains behind one webmailserver.

so the user which getting the error uses the same SIP URI and SMTP domain
right, also did you configure outlook on the PC which the user logs in from.


>
>>> - Cannot Synchronize address book:
>>>
>>> Cannot synchronize with the corporate address book. This may be because
>>> the proxy server setting in your web browser does not allow access to
>>> the address book.If the problem persists, contact your system
>>> administrator
>
>> make sure that you have configured SSL on the ABS folder in IIS on the
>> OCS 2007 FE server.
>
> SSL is configured on the default site in which ABS resides. I also made
> sure the certificate had the correct FQDN and alternate for the internal
> and external url.
> I checked the IIS logs, this is an actual call from Communicator and has
> error 500 which is an internal server error?

did you find the address book files in there, try to run address book sync.
then try to access it again, try also to access the OCSFEfqdn/abs to see
what is going on exactly.

Erwin

unread,
Dec 9, 2008, 5:43:25 PM12/9/08
to

inline

yes, outlook is configured using autodiscovery

>>
>>>> - Cannot Synchronize address book:
>>>>
>>>> Cannot synchronize with the corporate address book. This may be because
>>>> the proxy server setting in your web browser does not allow access to
>>>> the address book.If the problem persists, contact your system
>>>> administrator
>>
>>> make sure that you have configured SSL on the ABS folder in IIS on the
>>> OCS 2007 FE server.
>>
>> SSL is configured on the default site in which ABS resides. I also made
>> sure the certificate had the correct FQDN and alternate for the internal
>> and external url.
>> I checked the IIS logs, this is an actual call from Communicator and has
>> error 500 which is an internal server error?

> did you find the address book files in there, try to run address book
> sync. then try to access it again, try also to access the OCSFEfqdn/abs to
> see what is going on exactly.

I ran a trace on ABServerHttpHandler and found out ocs isn't able to find
the canonical name for the user which is requesting the addressbook. Because
of this the handler does not know from which folder in the ABS share it
should serve the address book files. If you compare the logging the
mechanism seems clear.

Logging in with the domain admin on communicator works fine:

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(186))
[0]05F8.0C90::12/09/2008-15:34:03.660.0000246b

( 0090C5D0 )Request path:
https://ocspool01.lab.local/Abs/Int/Handler/D-0b52-0b53.lsabs

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(207))
[0]05F8.0C90::12/09/2008-15:34:03.660.0000246c

( 0090C5D0 )Request file: D-0b52-0b53.lsabs

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(239))
[0]05F8.0C90::12/09/2008-15:34:03.660.0000246d

( 0090C5D0 )Request base directory: \\labocsfe01\ABS

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(263))
[0]05F8.0C90::12/09/2008-15:34:03.738.0000246e

( 0090C5D0 )Client Canonical Name: lab.local/Users/Administrator

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(269))
[0]05F8.0C90::12/09/2008-15:34:03.738.0000246f

( 0090C5D0 )Client ABS Folder: lab.local/Users

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(295))
[0]05F8.0C90::12/09/2008-15:34:03.738.00002470

( 0090C5D0 )Client request redirect path:
\\labocsfe01\ABS\lab.local\Users\D-0b52-0b53.lsabs


but users in another OU and smtp domain (hosted environment):

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(186))
[0]05F8.0C90::12/09/2008-16:20:50.089.0000248f

( 0090C5D0 )Request path:
https://ocspool01.lab.local/Abs/Int/Handler/F-0b53.lsabs

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(207))
[0]05F8.0C90::12/09/2008-16:20:50.089.00002490

( 0090C5D0 )Request file: F-0b53.lsabs

TL_INFO (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(239))
[0]05F8.0C90::12/09/2008-16:20:50.089.00002491

( 0090C5D0 )Request base directory: \\labocsfe01\ABS

TL_ERROR (TF_COMPONENT) ABServerHttpHandler
(AbsHttpHandler.ProcessRequest:1381.idx(327))
[0]05F8.0C90::12/09/2008-16:20:50.089.00002492

( 0090C5D0 )Return 500 to client. ProcessRequest
Exception:\nSystem.ApplicationException: User or contact object not found
for SID: S-1-5-21-1750494654-4240407801-2677618340-1265

at Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactDn(WindowsIdentity
identity)

at
Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactCanonicalName(WindowsIdentity
identity)

at Microsoft.Rtc.ABServer.AbsHttpHandler.ProcessRequest(HttpContext
context)

Mitch

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Dec 11, 2008, 10:46:42 PM12/11/08
to
Can you surf to the URL that you are requesting the download from? often
times the first step is to go into i.e. and put the URL to see if you can
get to it. All the client is doing is hitting the url and dowloading the
file. the only user lookup it should be doing is for authentication. So if
you go to the url and are prompted to a password or recieve a certificate
error then you mamy have the wrong permissions on the directory.

Ideally if you put the url
https://ocspool01.lab.local/Abs/Int/Handler/D-0b52-0b53.lsabs
into ie you should immediatly recieve an "do you want to download this
file" if that does not happen then let us know what it does do.

IIS can give out some weird errors sometimes that may lead you astray of the
real problem.

Thanks


"Erwin" <er...@hapklaar.com> wrote in message

news:umyfN%23kWJH...@TK2MSFTNGP03.phx.gbl...

Erwin

unread,
Dec 12, 2008, 6:07:24 AM12/12/08
to
Hi Mitch, thank you for replying. I think I missed some crucial provisioning
in MPS for these users.

I'm able to download the file, when authenticating as domain admin. The
trace shows the following:

TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.692.000026cb
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(186))(
002BB23B )Request path:
https://ocspool01.lab.local/Abs/Int/Handler/D-0b52-0b53.lsabs
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.692.000026cc
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(207))(
002BB23B )Request file: D-0b52-0b53.lsabs
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.692.000026cd
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(239))(
002BB23B )Request base directory: \\labocsfe01\ABS
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.801.000026ce
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(263))(
002BB23B )Client Canonical Name: lab.local/Users/Administrator
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.801.000026cf
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(269))(
002BB23B )Client ABS Folder: lab.local/Users
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:35:00.801.000026d0
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(295))(
002BB23B )Client request redirect path:

\\labocsfe01\ABS\lab.local\Users\D-0b52-0b53.lsabs

But when I authenticate as a different user, from the trace it looks like
the filepath cannot be discovered from the users SID. I'm thinking the acual
file for the user (test...@lab.company.nl) should come from
\\labocsfe01\ABS\lab.local\Hosting\LabCompany\lab.company.nl\
(C:\ABS\lab.local\Hosting\LabCompany\lab.company.nl).

TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:50:47.275.000026d9
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(186))(
002BB23B )Request path:
https://ocspool01.lab.local/Abs/Int/Handler/D-0b52-0b53.lsabs
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:50:47.275.000026da
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(207))(
002BB23B )Request file: D-0b52-0b53.lsabs
TL_INFO(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:50:47.275.000026db
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(239))(
002BB23B )Request base directory: \\labocsfe01\ABS
TL_ERROR(TF_COMPONENT) [0]10AC.1CD0::12/12/2008-10:50:47.275.000026dc
(ABServerHttpHandler,AbsHttpHandler.ProcessRequest:1381.idx(327))(
002BB23B )Return 500 to client. ProcessRequest

Exception:\nSystem.ApplicationException: User or contact object not found
for SID: S-1-5-21-1750494654-4240407801-2677618340-1265
at Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactDn(WindowsIdentity
identity)
at
Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactCanonicalName(WindowsIdentity
identity)
at Microsoft.Rtc.ABServer.AbsHttpHandler.ProcessRequest(HttpContext
context)

Mitch

unread,
Dec 12, 2008, 10:30:44 AM12/12/08
to
check your folder that has the abs files on it and see if you have
authenticated users listed and have read access.


"Erwin" <er...@hapklaar.com> wrote in message

news:uOqHXnE...@TK2MSFTNGP06.phx.gbl...

Erwin

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Dec 15, 2008, 7:05:42 AM12/15/08
to
I'm sorry, that makes no sense to me


"Mitch" <mitchell...@hotmail.com> wrote in message
news:e$7ne6GXJ...@TK2MSFTNGP05.phx.gbl...

Mitch

unread,
Dec 16, 2008, 2:15:33 PM12/16/08
to
Erwin

go into IIS navigate to the default website expand ABS, then find files
right click on file and view permissions. on the permissions tab see if
autheticated users is there. if not add it and set the permissions to read.

hope that helps.


"Erwin" <er...@hapklaar.com> wrote in message

news:OjGQ51qX...@TK2MSFTNGP03.phx.gbl...

Erwin

unread,
Dec 18, 2008, 9:27:30 AM12/18/08
to
Hi Mitch,

Authenticated Users is listed there and have read rights.

Does the fact that an error 500 is returned because the SID can't be
resolved mean there is a problem with the active directory?

Erwin

"Mitch" <mitchell...@hotmail.com> wrote in message

news:u1hCDL7X...@TK2MSFTNGP03.phx.gbl...

Message has been deleted
Message has been deleted

iann

unread,
Dec 18, 2008, 2:36:05 PM12/18/08
to

I am having the same issue with the exchange connection error with
OCS
externally? Any suggestions? I have also noticed that internally, I
am
unable to view free/busy information through communicator but free/
busy info displays fine through outlook. Another weird thing is that
if I delete or add a new person within the free/busy window from
communicator, the free/busy information shows up. Any help would be
greatly appreciated.


Mitch

unread,
Dec 19, 2008, 11:02:10 AM12/19/08
to
Iann

are you on exchange 2007?


"iann" <ngu...@gmail.com> wrote in message
news:1a572f4a-0b43-4fc1...@q26g2000prq.googlegroups.com...

Mitch

unread,
Dec 19, 2008, 11:04:02 AM12/19/08
to
Not necessarly.

Can you go into IIS right click on the ABS directory under the default
website, go to directory security, then click on edit where the certificates
are associated. And look to see what you have checked there. it needs to be
set to require SSL, and ignor client certificates.

Check that first if that is not the problem then you might be having a
problem with AD


"Erwin" <er...@hapklaar.com> wrote in message

news:%23z7bHzR...@TK2MSFTNGP05.phx.gbl...

Mitch

unread,
Dec 19, 2008, 11:27:06 AM12/19/08
to
Erwin can you tell me what all is working now and what is not I have been
focusing on the address book download problem. With others having the same
problem I will start to focus on the exchange issue with not connecting for
free busy.


ocs connects to the url indicated in the autodiscover configuration. so the
first step is to check that that url is correct. you said that the 500 error
was for the address book download. are your recieving the same error ON the
CAS server.


"Erwin" <er...@hapklaar.com> wrote in message

news:%23z7bHzR...@TK2MSFTNGP05.phx.gbl...

iann

unread,
Dec 19, 2008, 3:30:15 PM12/19/08
to
I am on Exchange 2007. I have a workaround in place but from what I
understand the issue is because I am using basic authentication with
outlook anywhere and not NTLM and with my configuration and needs for
outlook anywhere, NTLM is not feasible.

What I did to workaround it is to enable users to have to put in their
username and password and allow them to save their password for the
next login.

here is what I did to do that.

Got to Registry key \HKLM\Software\Policies\Microsoft\Communicator

Create DWORD - DisableNTCredentials - Value 1
Create DWORD - SavePassword - Value 1

You can also do this through group policy of the communicator adm.

Erwin

unread,
Jan 6, 2009, 5:34:07 AM1/6/09
to
I was able to resolve the issue as well, please see the following post:

http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/b5d45059-87fc-42a2-8661-4630478a77fc

"iann" <ngu...@gmail.com> wrote in message

news:efd8c52f-92a9-45f7...@m15g2000vbl.googlegroups.com...

Erwin

unread,
Jan 6, 2009, 5:35:32 AM1/6/09
to
Hi Mitch,

Discussing this on the microsoft forum as well. Might be easier. Can you
join us?

http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/bef88367-0bbe-41f8-bc7d-5b2f5cbf47cd

"Mitch" <mitchell...@hotmail.com> wrote in message

news:%23EDgDbf...@TK2MSFTNGP05.phx.gbl...

lynn smith

unread,
Aug 9, 2010, 6:11:52 AM8/9/10
to
Hi,
I find your exchange connection error.You can solve your problems the exchange recovery software.The software are repaired the corrupted files and edb files etc...http://www.exchangemailboxrecovery.com/

Mahmoud Magdy wrote:

Re: Communicator 2007 and Exchange connection error.

09-Dec-08

inline

--
Regards,
Mahmoud Magdy


does the SIP URI match the SMTP domain of the exchange server?

make sure that you have configured SSL on the ABS folder in IIS on the OCS
2007 FE server.

Previous Posts In This Thread:

On Monday, December 08, 2008 7:03 PM
Erwin wrote:

Communicator 2007 and Exchange connection error.

After installing OCS Enterprise 2007 and some Communicator 2007 client on
pcs with Outlook 2007 (all updates), I keep getting two errors in
communicator running on external clients. On internal clients I only get the
2nd error:

- Exchange connection error:

Communicator could not retrieve calendar or Out of Office information from
Exchange Web Services. Communicator will automatically continue to retry. If
this problem persists, contact your system administrator.

- Cannot Synchronize address book:

Cannot synchronize with the corporate address book. This may be because the
proxy server setting in your web browser does not allow access to the
address book.If the problem persists, contact your system administrator

The last error is probably due to where OCS tries to find it's address book

data on the front edge server share, haven't really looked into it. The
first error kind of has me stumped as I checked the following and all seems
fine:

- Outlook autoconfiguration works as a charm, got both methods (autodiscover
and srv) to work, but Communicator keeps giving the same error
- Only have one outlook profile (having multiple profiles is a problem for
Communicator 2007)
- CA root certificate is installed on all clients

What could be wrong here? It's too bad eventvwr on the client pc's does not
give any information about this going wrong, in contrast to the ocs server
discovery which is neatly covered.

Regards,
Erwin

On Tuesday, December 09, 2008 8:54 AM
Mahmoud Magdy wrote:

Re: Communicator 2007 and Exchange connection error.

inline

--
Regards,
Mahmoud Magdy


does the SIP URI match the SMTP domain of the exchange server?

make sure that you have configured SSL on the ABS folder in IIS on the OCS
2007 FE server.

On Tuesday, December 09, 2008 9:37 AM
Erwin wrote:

Hello Mahmoud,Thank you for your answer, please see inline"Mahmoud Magdy"
Hello Mahmoud,

Thank you for your answer, please see inline

"Mahmoud Magdy" <mahmo...@hotmail.com> wrote in message
news:OW7nTYg...@TK2MSFTNGP06.phx.gbl...

The sip uri does exactly match the smtp domain of the exchange server and

the account used in outlook. However it does not match the domain of the
webmail link. We host several smtp domains behind one webmailserver.

SSL is configured on the default site in which ABS resides. I also made sure

the certificate had the correct FQDN and alternate for the internal and
external url.
I checked the IIS logs, this is an actual call from Communicator and has
error 500 which is an internal server error?

2008-12-09 13:05:27 W3SVC1 10.254.240.13 GET

/Abs/Int/Handler/D-0b52-0b53.lsabs - 443 LAB\testuser3_la 10.254.240.13
Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727)
500 0 0

On Tuesday, December 09, 2008 1:15 PM
Mahmoud Magdy wrote:

Re: Communicator 2007 and Exchange connection error.
In line

--

Regards,
Mahmoud Magdy
"Erwin" <er...@hapklaar.com> wrote in message

news:OHDOgugW...@TK2MSFTNGP03.phx.gbl...


so the user which getting the error uses the same SIP URI and SMTP domain
right, also did you configure outlook on the PC which the user logs in from.

did you find the address book files in there, try to run address book sync.
then try to access it again, try also to access the OCSFEfqdn/abs to see
what is going on exactly.

On Tuesday, December 09, 2008 5:43 PM
Erwin wrote:

Re: Communicator 2007 and Exchange connection error.

inline
----- Original Message -----
From: "Mahmoud Magdy" <mahmo...@hotmail.com>
Newsgroups: microsoft.public.office.communicator
Sent: Tuesday, December 09, 2008 7:15 PM
Subject: Re: Communicator 2007 and Exchange connection error.

yes, outlook is configured using autodiscovery

I ran a trace on ABServerHttpHandler and found out ocs isn't able to find

at Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactDn(WindowsIdentity
identity)

at
Microsoft.Rtc.ABServer.ADUtils.LookupUserOrContactCanonicalName(WindowsIdentity
identity)

at Microsoft.Rtc.ABServer.AbsHttpHandler.ProcessRequest(HttpContext
context)

On Thursday, December 11, 2008 10:46 PM
Mitch wrote:

Can you surf to the URL that you are requesting the download from?
Can you surf to the URL that you are requesting the download from? often
times the first step is to go into i.e. and put the URL to see if you can
get to it. All the client is doing is hitting the url and dowloading the
file. the only user lookup it should be doing is for authentication. So if
you go to the url and are prompted to a password or recieve a certificate
error then you mamy have the wrong permissions on the directory.

Ideally if you put the url
https://ocspool01.lab.local/Abs/Int/Handler/D-0b52-0b53.lsabs
into ie you should immediatly recieve an "do you want to download this
file" if that does not happen then let us know what it does do.

IIS can give out some weird errors sometimes that may lead you astray of the
real problem.

Thanks


"Erwin" <er...@hapklaar.com> wrote in message

news:umyfN%23kWJH...@TK2MSFTNGP03.phx.gbl...

On Friday, December 12, 2008 6:07 AM
Erwin wrote:

On Friday, December 12, 2008 10:30 AM
Mitch wrote:

check your folder that has the abs files on it and see if you have
check your folder that has the abs files on it and see if you have
authenticated users listed and have read access.

On Monday, December 15, 2008 7:05 AM
Erwin wrote:

Re: Communicator 2007 and Exchange connection error.

I am sorry, that makes no sense to me

On Tuesday, December 16, 2008 2:15 PM
Mitch wrote:

Erwingo into IIS navigate to the default website expand ABS, then find files
Erwin

go into IIS navigate to the default website expand ABS, then find files
right click on file and view permissions. on the permissions tab see if
autheticated users is there. if not add it and set the permissions to read.

hope that helps.


"Erwin" <er...@hapklaar.com> wrote in message

news:OjGQ51qX...@TK2MSFTNGP03.phx.gbl...

On Thursday, December 18, 2008 9:27 AM
Erwin wrote:

Hi Mitch,Authenticated Users is listed there and have read rights.
Hi Mitch,

Authenticated Users is listed there and have read rights.

Does the fact that an error 500 is returned because the SID can't be
resolved mean there is a problem with the active directory?

Erwin

"Mitch" <mitchell...@hotmail.com> wrote in message
news:u1hCDL7X...@TK2MSFTNGP03.phx.gbl...

On Friday, December 19, 2008 11:02 AM
Mitch wrote:

Iannare you on exchange 2007?
Iann

are you on exchange 2007?

On Friday, December 19, 2008 11:04 AM
Mitch wrote:

Not necessarly.
Not necessarly.

Can you go into IIS right click on the ABS directory under the default
website, go to directory security, then click on edit where the certificates
are associated. And look to see what you have checked there. it needs to be
set to require SSL, and ignor client certificates.

Check that first if that is not the problem then you might be having a
problem with AD

"Erwin" <er...@hapklaar.com> wrote in message

news:%23z7bHzR...@TK2MSFTNGP05.phx.gbl...

On Friday, December 19, 2008 11:27 AM
Mitch wrote:

Erwin can you tell me what all is working now and what is not I have been
Erwin can you tell me what all is working now and what is not I have been
focusing on the address book download problem. With others having the same
problem I will start to focus on the exchange issue with not connecting for
free busy.


ocs connects to the url indicated in the autodiscover configuration. so the
first step is to check that that url is correct. you said that the 500 error
was for the address book download. are your recieving the same error ON the
CAS server.

"Erwin" <er...@hapklaar.com> wrote in message

news:%23z7bHzR...@TK2MSFTNGP05.phx.gbl...

On Saturday, December 20, 2008 3:52 AM
iann wrote:

Re: Communicator 2007 and Exchange connection error.

On Dec 18, 9:27=A0am, "Erwin" <er...@hapklaar.com> wrote:
The
ing
om
c
owsIden=ADtity
ext
e
d
ord
his
ay
7
two
l
h
ind
e
act
on
so
to

I am getting the same exchange connection error when going through
externally. I don't have an issue with the address book. Has anyone
found a solution yet?

On Saturday, December 20, 2008 3:52 AM
iann wrote:

Re: Communicator 2007 and Exchange connection error.

On Dec 18, 9:27=A0am, "Erwin" <er...@hapklaar.com> wrote:
The
ing
om
c
owsIden=ADtity
ext
e
d
ord
his
ay
7
two
l
h
ind
P
e
act
on
so
to

I am having the same issue with the exchange connection error with OCS
externally? Any suggestions? I have also noticed that internally, I am
unable to view free/busy information through communicator but free/
busy info displays fine through outlook. Another weird thing is that
if I delete or add a new person within the free/busy window from
communicator, the free/busy information shows up. Any help would be
greatly appreciated.

On Saturday, December 20, 2008 3:52 AM
iann wrote:

I am having the same issue with the exchange connection error
I am having the same issue with the exchange connection error with
OCS
externally? Any suggestions? I have also noticed that internally, I
am
unable to view free/busy information through communicator but free/
busy info displays fine through outlook. Another weird thing is that
if I delete or add a new person within the free/busy window from
communicator, the free/busy information shows up. Any help would be
greatly appreciated.

On Saturday, December 20, 2008 3:52 AM
iann wrote:

I am on Exchange 2007.
I am on Exchange 2007. I have a workaround in place but from what I
understand the issue is because I am using basic authentication with
outlook anywhere and not NTLM and with my configuration and needs for
outlook anywhere, NTLM is not feasible.

What I did to workaround it is to enable users to have to put in their
username and password and allow them to save their password for the
next login.

here is what I did to do that.

Got to Registry key \HKLM\Software\Policies\Microsoft\Communicator

Create DWORD - DisableNTCredentials - Value 1
Create DWORD - SavePassword - Value 1

You can also do this through group policy of the communicator adm.

On Tuesday, January 06, 2009 5:34 AM
Erwin wrote:

I was able to resolve the issue as well, please see the following
I was able to resolve the issue as well, please see the following post:

http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/b5d45059-87fc-42a2-8661-4630478a77fc

On Tuesday, January 06, 2009 5:35 AM
Erwin wrote:

Hi Mitch,Discussing this on the microsoft forum as well. Might be easier.
Hi Mitch,

Discussing this on the microsoft forum as well. Might be easier. Can you
join us?

http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/bef88367-0bbe-41f8-bc7d-5b2f5cbf47cd

"Mitch" <mitchell...@hotmail.com> wrote in message
news:%23EDgDbf...@TK2MSFTNGP05.phx.gbl...


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