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Tracked mail CRM 4.0.
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Patrick Bouwens
May 7, 2009, 6:03:02 AM5/7/09
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I am working in CRM 4.0 with Outlook 2007. When i track an email in CRM this
is directly in a closed state. I want to change tis behaviour so that the
tracked mail is automaticaly in a draft state. Is there a poosibilty to
change this?
is directly in a closed state. I want to change tis behaviour so that the
tracked mail is automaticaly in a draft state. Is there a poosibilty to
change this?
I do not want any work arrounds with workflows or follow up functions.
When the mail is in a closed state there is no way that i can adjust the
duration and due fields. In a draft state i can adjust these fields and this
is what i want to achieve.
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