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My Favorites all Disappeared

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Larry

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Sep 21, 2007, 4:02:01 PM9/21/07
to
Can anyone help. One day when I signed on to MSN, I found that all my
favorites had vanished. When i started replacing them and tried to organize,
make folders etc, the screen would lock up and say "LOADING". Now when i
sign on, the home page is blank with the message "LOADING". I have tried
everything I know to correct it. I tried Tech Services with no success.

thanks

Message has been deleted

Steve

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Aug 29, 2008, 4:06:00 AM8/29/08
to
I too have lost my favorites and will take your advice later this morning
after I get some sleep. I swear, I spend half my time on my computers trying
to resolve one problem after another. Can you tell me if an Apple machine
using Microsoft software would be a investment.

"StephenB" wrote:

> Are you using MSN Explorer?
> If so, the proper group to go to for this would have been
> microsoft.public.msn.discussion or microsoft.public.msn.dialup
>
> You may want to try a reset of your MSN account settings. First, make sure that
> you have a recent backup of your saved email. Go to Help & Settings and Email
> Settings. Select Import or Export e-mail, then select the Copy e-mail option.
> Use the wizard to create an msnbak file.
>
> Now, exit MSN Explorer, signing out.
>
> Restart MSN Explorer and at the sign-in box, press Ctrl-Shift-F11 at the same
> time. This will remove your account settings from your computer for MSN. You
> will then need to enter the ID and password once again and let MSN Explorer sync
> all saved information from the server - preferences, contacts, email, and
> favorites.
>
> If that doesn't work, sign in at http://support.msn.com for help.
> -steve
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare Forum Moderator
> sbo...@mvps.org
>

GoddessDigi

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Aug 30, 2008, 6:03:00 PM8/30/08
to
I tried this, and it didn't work for me. I couldn't find the email settigns
thing you said, so I was just gonna lose them, but it still didn't work.
It's been like this for 2 days. And the only reason I care, is I've had
these favorites for like 6 years.


babygirlnc2

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Jan 26, 2009, 1:22:31 PM1/26/09
to
Did you ever get yours back? I've had mine for a long time too and one day
they just disappeared. I haven't been able to get any help to get them back.

VICKIE@discussions.microsoft.com MICHAEL VICKIE

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Apr 18, 2009, 6:52:02 PM4/18/09
to
I lost mine, too. Same thing, the page says it's loading but never does.
HELP is of no help.

GoddessDigi

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Apr 18, 2009, 7:59:01 PM4/18/09
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Never did. I switched to FireFox, and sync my bookmarks often.

tamarack

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May 12, 2009, 11:05:01 AM5/12/09
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tamarack

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May 12, 2009, 11:12:01 AM5/12/09
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As the account manager I removed the member's account; it was my wife's. I
then reentered her account and her favorites were back and she was able to
organize favorites without "loading" continuing to appear.

Uong@discussions.microsoft.com Anna Uong

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Aug 22, 2009, 10:53:01 PM8/22/09
to
After much research into this issue, I finally found a solution that works
after trial and error. What I did was make a record of each URL link as a
back up, then I found my favorites.xml file and deleted the contents of it,
logged back into MSN, and the organize favorites worked! Now since I am able
to organize, I had to re-add each link back in. I think the cause of this is
a corrupted favorites.xml file. I know it is a pain to have to re-add but at
least now organize favorites worked.

I. Locate your favorites.xml file on your computer
Note: Make sure that you are signed out of the MSN software before you
perform these steps.
1. Right click on 'Start', then click 'Explore'
2. Do the following:
a. Click 'Tools', 'Folder options', then 'View'
b. Put a dot on 'Show hidden files and folders'
c. Uncheck the 'Hide extensions for known file types' and 'Hide protected
operating system files options'
d. Click 'Apply', then 'OK'
3. Click 'Start' then 'Run'
4. Type: %appdata%\MSN6\UserData then click 'Ok'

The UserData folder will open where one or more GUID folders similar to
{488FB49A-C963-01C2-0600-00003CE27B24} are found.

5. Click 'View' on the toolbar then select 'Thumbnail'

6. Open the folder that has your picture tile on it and locate your
favorites.xml file

7. Right click on your favorites.xml then copy and paste to your desktop to
make a backup.

8. Now edit the original favorites.xml file. I deleted everything from the
file. Then after logging back into MSN, the organize favorites worked for
me! At that point all I did was add each one back in manually. I referenced
the backup favorites on my desktop to get the URL's.

Anna Uong

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Aug 22, 2009, 10:55:01 PM8/22/09
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Crain@discussions.microsoft.com Tina Crain

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Sep 1, 2009, 9:23:01 PM9/1/09
to
I lost my Favorites too and i had alot of important things in there that was
such an easy access for me. I thought they were improving Windows Live
Messenger.

money King@discussions.microsoft.com Big money King

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Oct 3, 2009, 4:40:01 AM10/3/09
to

"Larry" wrote:

> everything I know to correct it. I tried Tech Services with no success.The file does not have a program associated with it for performingthi action. create an association the Folder Option control panel"
>

1. I have same problem, exactly to your problem. It cames out first in 1one
of 1my computers, soon(in 2-3 days), all my 3 computers had samen trouble,
this fact makes me believe the trouble is on rhe msn side instead of my side
(it is almost imposbible that all my 3 computers lost some files at same
times) .

2. Then I work on one of my computer and have been tried to find out the
real problem. uptodate I find that this computer lost "favorites.xml file"
. The "lost favorites.xml file" mean I can not open this file. "The file
does not have a program associated with it for performingthi action. create
an association I the Folder Option control panel"

I am now consultating msn services (3 msn people gave me 3 differen answers)
> thanks

Big money King

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Oct 3, 2009, 5:24:01 AM10/3/09
to
I did same procedure untill to step 6, and a User Data box appeared in which
there are 7 picture tile . Each picture tile has a favorites.xml file with
different content ( size from 21kb to 327kb), I choose one of favorites.xml
file to copy to desk top, Right click on the favorites.xml file on my
desktop there is no 'Add to zip' comes out, When I tried to open this
favorites.xml file , It says"The file does not have a program associated with
it for performingthi action. create an association the Folder Option
control panel" . Since all my 3 computers have same trouble at the same
times, I bielive that the cause of this trouble is at the msn side1,instead
of my side.

W@discussions.microsoft.com Bob W

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Nov 21, 2009, 11:37:02 AM11/21/09
to
All my favorites dispappeared and I reentered them, but.....now I cannot
delete any of them and i cannot put them into a folder like I had them in,
when i try to organize them or delete,, it says,,""Loading""" but it wont go
any further than that. I think it is a MSN problem. got any clue what i
might be able to do? tks B Williams

StephenB

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Nov 21, 2009, 8:06:58 PM11/21/09
to
Disappeared from where, Bob W?
Internet Explorer? MSN Explorer?
-steve

--


Stephen Boots
MVP Windows Live

Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org

gist@discussions.microsoft.com b gist

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Dec 26, 2009, 12:25:01 AM12/26/09
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"StephenB" wrote:

> .
>

b gist

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Dec 26, 2009, 12:26:01 AM12/26/09
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"StephenB" wrote:

> .
>

LoriE

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Jan 21, 2010, 12:23:01 PM1/21/10
to

"StephenB" wrote:

> Are you using MSN Explorer?
> If so, the proper group to go to for this would have been
> microsoft.public.msn.discussion or microsoft.public.msn.dialup
>
> You may want to try a reset of your MSN account settings. First, make sure that
> you have a recent backup of your saved email. Go to Help & Settings and Email
> Settings. Select Import or Export e-mail, then select the Copy e-mail option.
> Use the wizard to create an msnbak file.
>
> Now, exit MSN Explorer, signing out.
>
> Restart MSN Explorer and at the sign-in box, press Ctrl-Shift-F11 at the same
> time. This will remove your account settings from your computer for MSN. You
> will then need to enter the ID and password once again and let MSN Explorer sync
> all saved information from the server - preferences, contacts, email, and
> favorites.
>
> If that doesn't work, sign in at http://support.msn.com for help.
> -steve

> --
> Stephen Boots
> MVP Windows Live

> Windows Live OneCare Forum Moderator
> sbo...@mvps.org
>

LoriE

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Jan 21, 2010, 12:27:01 PM1/21/10
to
uhg...i too just lost all of my favorites and i tried to follow your
directions but to no avail.....so now what do i do to get my favorites
back...or perhaps find them in a different MSN location???

"StephenB" wrote:

StephenB

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Jan 21, 2010, 5:08:55 PM1/21/10
to
LoriE <Lo...@discussions.microsoft.com> wrote:

>uhg...i too just lost all of my favorites and i tried to follow your
>directions but to no avail.....so now what do i do to get my favorites
>back...or perhaps find them in a different MSN location???

My suspicion is that they should return, but you may want to contact MSN
Support, assuming that you are referring to Favorites in MSN Explorer.
Sign in at http://support.msn.com for your support options.


-steve
--
Stephen Boots
MVP Windows Live

pigpen

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Feb 4, 2010, 3:06:01 AM2/4/10
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Wow! This seems like an unresolved, ongoing problem. I, too, have had this
problem for over a year. I've been monitoring these posts, trying the
solutions offered, trying everything I can think of...all to no avail. I'm
adding my note of frustration, hoping someone at MSN can offer a solution
once and for all for this MSN Explorer headache.

StephenB

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Feb 4, 2010, 4:28:09 AM2/4/10
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http://support.msn.com is where you will find your support contact options.
-steve

pigpen <pig...@discussions.microsoft.com> wrote:

--

Sharon

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Feb 12, 2010, 6:05:01 PM2/12/10
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ejunkhere

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Apr 16, 2010, 12:06:01 AM4/16/10
to
I have this problem after installing msn on a new computer using msn premium
from verizon. Been through tech. support for over 6 hours. They are clueless!
I'm told favorites don't sync. anymore. Funny thing is I have 4 screen names
for my family. 3 screen names do sync. 1 screen name favorites erased and
will not come back. Even on other computers. This happened a couple years ago
when I got a new computerand installed MSN. After several months the
favorites magicly all reappeared and I got an email from msn saying they
found a server error. I don't think the Verizon tech support in India or the
MSN tech support people I was transfered to on the phone to in Mexico have a
clue. Microsoft used to be a class act. Loved this service for many a moon,
but if Microsoft is not going to support their product its time to leave.

StephenB

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Apr 16, 2010, 7:13:05 PM4/16/10
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You're in the wrong discussion group - I'm cross-posting the reply to the MSN
Discussion group.
What is the status of your case with Support? The case should *not* be closed.
Favorites *do* sync with the MSN servers and "roam" in that they will appear on
any PC you run MSN Explorer on as a MSN subscriber. In fact, you've observed
exactly that in the appearance of the Favorites under 3 screen names and the
disappearance of the Favorites for 1 screen name from all computers after you
logged in for the first time on the new computer.
What version of MSN are you running on the new PC and on the other PC(s)?
-steve

ejunkhere <ejun...@discussions.microsoft.com> wrote:

--

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