Email locked, unknown reason for it.

Message has been deleted

Joshua Hui

unread,

Oct 3, 2010, 12:42:38 PM10/3/10

to

My case is similar to the other victims who have complained to hotmail or msn about their account being locked for unspecified reasons or reasons not known to them.

I had tried all methods listed in hotmail/msn but to no avail. The reset password section is more useless then it seems unless you have an alternate email (which i have and it seems to be be blocked too, for god's sake or maybe i have forgotten the password to it)

PLEASE unlock my account so i can view the important documents for my work and studies, urgent!

Email: joshua...@hotmail.com

Please help, thanks!

Submitted via EggHeadCafe - Software Developer Portal of Choice
Book Review: Google Analytics
http://www.eggheadcafe.com/tutorials/aspnet/a855a620-50a8-487c-9fac-b85f8fda2442/book-review-google-analytics.aspx

StephenB

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Oct 3, 2010, 7:12:11 PM10/3/10

to

Support, help, and discussion for Hotmail can be found at
http://windowslivehelp.com

If you cannot reset the password through the usual means, see this page for
information on how to get help with it:
https://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6
There is a form to use that Support will act on, but it can take more than a day
for them to deal with it. Be sure to enter both the account you cannot access
and another account where they can reach you. Once you regain access to the
account be sure to set an alternate email address and secret questions and
answers for account security at http://account.live.com

You may also want to review these posts:
https://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

https://windowslivehelp.com/solution.aspx?solutionid=91b88c76-30ec-4879-9c72-0dd425a5b5f3

And also these blog entries from the Windows Live team:
http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!42740.entry

-steve

Joshua Hui <joshua...@hotmail.com> wrote:

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org

Judie Edlin

unread,

Oct 13, 2010, 9:44:42 PM10/13/10

to

for some reason a new account was created that has none of my information in it...contacts, folders, etc.

> On Tuesday, July 31, 2007 10:00 AM seeker0 wrote:

> hi there,
> because i kept typing wrong password for my another hotmail account today at
> 5pm, will microsoft eventually unlock the account? unfortunately because that
> account was not set a alternate secondary email address, so i guess that's
> why i was not able to send a request to reset my password. how how how
> Microsoft? i am very scared that i am not able to read those messages again.
> i used this account a lot but just bad luck today for some reason.
> please help, thanks to one who knows the answer.

>> On Tuesday, July 31, 2007 5:34 PM StephenB wrote:

>> seeker01 <seek...@discussions.microsoft.com> wrote:
>>
>>
>> From https://account.live.com/HelpCentral.aspx?mkt=en-us
>>
>> To reset your password by providing location information and the answer to your
>> secret question:
>> On any Windows Live website or service sign-in page, click Forgot your password.
>> Enter your Windows Live ID, type the characters you see in the Picture box, and
>> then click Continue.
>> Click Use my location information and secret answer to verify my identity.
>> In the Country/Region list, select the name of your country or region , select
>> your state, and then type your ZIP code ( The postal code system that is used in
>> the United States. The ZIP code consists of a series of digits that are added to
>> a postal address. The ZIP code is used to identify each postal delivery area for
>> the purpose of sorting mail.) or postal code ( A series of letters and/or digits
>> that are added to a postal address and used by the postal service for the
>> purpose of sorting mail.) if you?re prompted to do so. In the Question area in
>> the Secret Answer box, type your answer to the question.
>> Click Continue.
>> Enter and confirm a new password, and then click Continue.
>> If prompted, enter an alternate e-mail address (An alternate e-mail address is a
>> secondary e-mail address registered with your Windows Live credentials. In the
>> event that you forget your password, you can request to have the password reset
>> information sent to your alternate e-mail address) and click Continue or click
>> Skip to bypass this step.
>> On the You've changed your password page, click Sign in to Windows Live.
>>
>> *and*
>>
>> Multiple attempts at signing in with the incorrect password might cause your
>> account to become blocked. If your account becomes blocked, you will be asked to
>> Match the characters in the picture and sign in again.
>> If you reset your password or question and secret answer (A question and secret
>> answer is a feature that allows you to choose a question from a select list and
>> enter your personal answer to that question. In the event that you forget your
>> password, you can verify your identity by providing Windows Live with some
>> limited profile information and the correct answer to your secret question) at
>> approximately the same time you started experiencing sign-in issues, you need to
>> allow for the reset to take affect. Please wait 10 minutes before trying to sign
>> in again.
>>
>> If you need technical support for LiveID (Passport) -
>> http://support.live.com/eform.aspx?productKey=wlid&page=wlsupport_home_options_form_byemail&ct=eformts
>>
>> -steve

>>
>> --
>> Stephen Boots
>> MVP Windows Live

>> Windows Live OneCare Forum Moderator
>> sbo...@mvps.org

>>> On Wednesday, September 12, 2007 10:04 PM lori e wrote:

>>> Hi there anyone else who can help me.
>>>
>>>
>>>
>>> I read the help files on unblocking accounts, and I had done the password recovery, waited overnight and I am still blocked.
>>>
>>>
>>>
>>> Last night my MSN account was flooded by bots who sent me roughly 369 requests to add them to my contact list. I ended up quitting msn through task bar because my PC was locked up.
>>>
>>>
>>>
>>> When I went to re-enter into my account, found it had been blocked. I have changed my password twice using the alternative email method, and I am still unable to access my account.
>>>
>>>
>>>
>>> I have lodged 2 tickets with no reply from either, could I please have some assistance? Any suggestions on what else I need to do?

>>>> On Wednesday, April 23, 2008 6:31 AM Mohamed Abdulqadir wrote:

>>>> As i was using my account i tried to login into some website with my username and password soon after 8 hours it was locked. I was using it for 6 years it never did like this.
>>>>
>>>> So please help me for this problem.

>>>>> On Wednesday, April 23, 2008 1:17 PM StephenB wrote:

>>>>> Mohamed Abdulqadir wrote:
>>>>>
>>>>> http://support.live.com - select Windows Live Hotmail or Windows Live Account/ID
>>>>> from the list if it doesn't unlock in 24 hours.
>>>>> -steve
>>>>> --
>>>>> Stephen Boots
>>>>> Microsoft MVP - Windows Live
>>>>> sbo...@mvps.org

>>>>>> On Wednesday, April 23, 2008 1:51 PM PA Bear [MS MVP] wrote:

>>>>>> Hotmail Support
>>>>>> https://support.live.com/default.aspx?productkey=wlmail
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> Mohamed Abdulqadir wrote:

>>>>>>> On Monday, June 30, 2008 9:16 PM Kelly Matlock wrote:

>>>>>>> I'm at my wits end. I've been locked out of my hotmail account for 2 weeks. My problem intensified when I entered the wrong "location information" in order to retrieve my password. I entered my current location (San Diego, CA) instead of the region where I began my account (Boulder, CO). I am now entering the correct location (and I have been for the last 11 days), but the only message I get says "Your account has been blocked, please try again in the future".
>>>>>>>
>>>>>>> I do not have an alternate hotmail account where the password can be sent.
>>>>>>>
>>>>>>> Please help, thank you!

>>>>>>>> On Tuesday, July 21, 2009 1:48 PM Zamir Ahmad wrote:

>>>>>>>> You are required to be a member to post replies. After logging in or becoming a member, you will be redirected back to this page.

>>>>>>>>> On Thursday, April 29, 2010 8:36 PM carol allen wrote:

>>>>>>>>> i enter the wrong e-mail or password and i have been lock out i can not remember my question either because i have had this e-mail address for years and never had to use it please help carol

>>>>>>>>>> On Wednesday, May 19, 2010 1:16 PM Geoffrey Joseph Kavuma wrote:

>>>>>>>>>> hello every who can help me to unlock my email which has been closed, please i did nothing, and i have been using my email since 2007 up now and i look forward to continue using it, thanks

>>>>>>>>>>> On Saturday, June 05, 2010 12:12 PM cynthia carroll wrote:

>>>>>>>>>>> please help me my husband hacked into my msn and my girlfriend changed the password for me while i was in the hospital now i cant get in at all it keeps saying wrong password and i am locked out it wont even let me get in with the secert answer i need this account back please help me

>>>>>>>>>>>> On Monday, June 07, 2010 7:24 PM Linda Dake wrote:

>>>>>>>>>>>> There is a problem with that scenario. My father remembered his password but msn for whatever reason decided it was the wrong one. His account is now blocked but he never set an alternate e-mail nor did he create a security question but one was generated for him. He has no idea what the answer to the security question was so he is unable to get into the account. Does MSN offer any other solution to his problem?
>>>>>>>>>>>>
>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>
>>>>>>>>>>>> Linda

>>>>>>>>>>>>> On Wednesday, June 09, 2010 6:15 AM pttoup pttoup wrote:

>>>>>>>>>>>>> My email ptt...@hotmail.com is bulacked pl unbulacked this account

>>>>>>>>>>>>>> On Tuesday, September 28, 2010 3:29 AM Kerrie Ng wrote:

>>>>>>>>>>>>>> Hi, i have attempted several times to log in to my hotmail account. as it was the wrong password i was prompted to change password. thus, i have requested hotmail to send me a validation email before i can proceed to reset the password. *note tt my account has already been block before i reset my password due to too many attempts to log in*. After i reset my password i am still unable to log in using the new password, with the same error code that i have attempted too many times to sign in. PLEASE HELP to unblock my account. i've got too many important stuffs inside. tts my MSN ID as well.

>>>>>>>>>>>>>>> On Friday, October 01, 2010 6:10 AM Pankaj wrote:

>>>>>>>>>>>>>>> Its been a week now, my ID is locked.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Just nothing seems to have working.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I seen to be giving wrong answer to the secret question too.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Is there any numbers where i can call and get my hotmail free acount back
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> pank...@hotmail.com
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Alternate is : panka...@gmail.com
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Someone please help

>>>>>>>>>>>>>>>> On Sunday, October 03, 2010 12:42 PM Joshua Hui wrote:

>>>>>>>>>>>>>>>> My case is similar to the other victims who have complained to hotmail or msn about their account being locked for unspecified reasons or reasons not known to them.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I had tried all methods listed in hotmail/msn but to no avail. The reset password section is more useless then it seems unless you have an alternate email (which i have and it seems to be be blocked too, for god's sake or maybe i have forgotten the password to it)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> PLEASE unlock my account so i can view the important documents for my work and studies, urgent!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Email: joshua...@hotmail.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please help, thanks!

>>>>>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice

>>>>>>>>>>>>>>>> Autocorrelation method in C# for signal analysis
>>>>>>>>>>>>>>>> http://www.eggheadcafe.com/tutorials/aspnet/d39ee525-a402-46cf-9989-72b7256f76b1/autocorrelation-method-in-c-for-signal-analysis.aspx

Judie Edlin

unread,

Oct 13, 2010, 9:48:02 PM10/13/10

to

For some reason a new hotmail account was created that had none of my information in it, i.e. contacts, folders, etc. I was blocked out of my email account logged into my live.com account, reset password, and now I can't find my old account. This l happend 4 days after being locked out of hotmail entirely.

>>>>>>>>>>>>>>>>> On Wednesday, October 13, 2010 9:44 PM Judie Edlin wrote:

>>>>>>>>>>>>>>>>> for some reason a new account was created that has none of my information in it...contacts, folders, etc.

>>>>>>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice

>>>>>>>>>>>>>>>>> ASP.NET MaskedTextBox Custom Control
>>>>>>>>>>>>>>>>> http://www.eggheadcafe.com/tutorials/aspnet/39a071cd-9f96-4e81-9346-4e445181d645/aspnet-maskedtextbox-custom-control.aspx

StephenB

unread,

Oct 14, 2010, 7:39:04 PM10/14/10

to

This is a "dead" newsgroup, no longer hosted by Microsoft and only existing on
servers that didn't honor the remove message sent when the groups were shut down
by Microsoft. (Such as the crappy site that you found this ancient thread on.)

Help and Support for Windows Live Hotmail can be found at
http://windowslivehelp.com/product.aspx?productid=1

If you cannot reset the password through the usual means, see this page for
information on how to get help with it:
https://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6
There is a form to use that Support will act on, but it can take more than a day
for them to deal with it. Be sure to enter both the account you cannot access
and another account where they can reach you. Once you regain access to the
account be sure to set an alternate email address and secret questions and
answers for account security at http://account.live.com
�
You may also want to review these posts:
https://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

https://windowslivehelp.com/solution.aspx?solutionid=91b88c76-30ec-4879-9c72-0dd425a5b5f3
�
And also these blog entries from the Windows Live team:
http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!42740.entry

Judie Edlin <judi...@hotmail.com> wrote:

>For some reason a new hotmail account was created that had none of my information in it, i.e. contacts, folders, etc. I was blocked out of my email account logged into my live.com account, reset password, and now I can't find my old account. This l happend 4 days after being locked out of hotmail entirely.

--

Stephen Boots
MVP Windows Live

nandhini s

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Jan 3, 2011, 8:55:59 AM1/3/11

to

unknown person using my email thats why iam asking pls lock my email

>> --
>> Stephen Boots
>> MVP Windows Live

>>>>>>>>>>>>>>>> My case is similar to the other victims who have complained to hotmail or msn about their account being locked for unspecified reasons or reasons not known to them.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I had tried all methods listed in hotmail/msn but to no avail. The reset password section is more useless then it seems unless you have an alternate email (which i have and it seems to be be blocked too, for god's sake or maybe i have forgotten the password to it)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> PLEASE unlock my account so i can view the important documents for my work and studies, urgent!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Email: joshua...@hotmail.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please help, thanks!

>>>>>>>>>>>>>>>>> On Wednesday, October 13, 2010 9:44 PM Judie Edlin wrote:

>>>>>>>>>>>>>>>>> for some reason a new account was created that has none of my information in it...contacts, folders, etc.

>>>>>>>>>>>>>>>>>> On Wednesday, October 13, 2010 9:47 PM Judie Edlin wrote:

>>>>>>>>>>>>>>>>>> For some reason a new hotmail account was created that had none of my information in it, i.e. contacts, folders, etc. I was blocked out of my email account logged into my live.com account, reset password, and now I can't find my old account. This l happend 4 days after being locked out of hotmail entirely.

>>>>>>>>>>>>>>>>>>> On Friday, November 12, 2010 6:12 AM sammie dent wrote:

>>>>>>>>>>>>>>>>>>> hi can u help me my msn wont let me logo in to msn

>>>>>>>>>>>>>>>>>>> Submitted via EggHeadCafe
>>>>>>>>>>>>>>>>>>> Microsoft .NET DataBase Access For Beginners
>>>>>>>>>>>>>>>>>>> http://www.eggheadcafe.com/training-topic-area/Microsoft-NET-DataBase-Access/1/SQL-Server-Oracle-DB2-Informix-Query-Samples.aspx

N. Miller

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Jan 3, 2011, 4:53:11 PM1/3/11

to

On Mon, 03 Jan 2011 13:55:59 GMT, nandhini s wrote:

> unknown person using my email thats why iam asking pls lock my email

It is very unlikely that anybody reading this group has the power to do
anything with any Windows Live account. MS has never provided official
support through the NNTP services (their newsgroups were peer-to-peer
self-help oriented), and more recently shut them down.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

StephenB

unread,

Jan 3, 2011, 7:13:54 PM1/3/11

to

Help and Support for Windows Live Hotmail can be found at
http://windowslivehelp.com/product.aspx?productid=1

You may also want to review these posts:
https://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

https://windowslivehelp.com/solution.aspx?solutionid=91b88c76-30ec-4879-9c72-0dd425a5b5f3

And also these blog entries from the Windows Live team:
http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

http://windowslivewire.spaces.live.com/blog/cns!2F7EB29B42641D59!42740.entry

-steve

nandhini s <nand...@gmail.com> wrote:

samantha edwards

unread,

Aug 14, 2011, 10:07:32 AM8/14/11

to

hi i need a code to unblock my msn account please help me

> On Tuesday, July 31, 2007 10:00 AM seeker0 wrote:

> hi there,
> because i kept typing wrong password for my another hotmail account today at
> 5pm, will microsoft eventually unlock the account? unfortunately because that
> account was not set a alternate secondary email address, so i guess that's
> why i was not able to send a request to reset my password. how how how
> Microsoft? i am very scared that i am not able to read those messages again.
> i used this account a lot but just bad luck today for some reason.
> please help, thanks to one who knows the answer.

>> On Tuesday, July 31, 2007 5:34 PM StephenB wrote:

>> seeker01 <seek...@discussions.microsoft.com> wrote:
>>
>>
>> From https://account.live.com/HelpCentral.aspx?mkt=en-us
>>
>> To reset your password by providing location information and the answer to your
>> secret question:
>> On any Windows Live website or service sign-in page, click Forgot your password.
>> Enter your Windows Live ID, type the characters you see in the Picture box, and
>> then click Continue.
>> Click Use my location information and secret answer to verify my identity.
>> In the Country/Region list, select the name of your country or region , select
>> your state, and then type your ZIP code ( The postal code system that is used in
>> the United States. The ZIP code consists of a series of digits that are added to
>> a postal address. The ZIP code is used to identify each postal delivery area for
>> the purpose of sorting mail.) or postal code ( A series of letters and/or digits
>> that are added to a postal address and used by the postal service for the

>> purpose of sorting mail.) if you�re prompted to do so. In the Question area in

>>>>>>>>>>>>>>>>>>>> On Monday, January 03, 2011 8:54 AM nandhini s wrote:

>>>>>>>>>>>>>>>>>>>> unknown person using my email thats why iam asking pls lock my email

>>>>>>>>>>>>>>>>>>>>> On Saturday, July 23, 2011 12:20 PM najerline polo perez wrote:

>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>> On Saturday, July 23, 2011 12:23 PM najerline polo perez wrote:

>>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>>> On Tuesday, August 02, 2011 4:38 AM terry wilkinson wrote:

>>>>>>>>>>>>>>>>>>>>>>> my hotmail account is still blocked after 1 day

StephenB

unread,

Aug 14, 2011, 5:30:36 PM8/14/11

to

This newsgroup exists only on news servers that do not honor the remove group
message. It is no longer originated on a Microsoft news server.

The following was posted to the Microsoft.* newsgroups repeatedly:

"Effective June 1, 2010 this newsgroup will be closed.
Where Should I go with the Closure of this Newsgroup?
Microsoft has a large selection of forums, many of which cover either the
same or closely related technologies to the ones found in the newsgroups.
The forums have seen amazing growth and are an excellent place to continue
the discussion. We recommend that you start with
http://windowslivehelp.com/"

If you are paying MSN account holder, you can also seek help at
http://answers.msn.com

Sorry to read that you are having problems with your Hotmail account.
I don’t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail
Support can assist you if the usual password reset means do not work.

The account has likely been blocked for one of two reasons – someone has tried
to log in too many times with an incorrect password or Microsoft detected
activity on the account that indicated that the account was compromised – that
is, someone was using the account to send out spam.

This post is the one you want for a blocked account:
http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

You need to go to #3 since you cannot access the account.
That sends you here:
https://account.live.com/resetpassword.aspx

There are 3 choices on that page, select the 3rd one.
Follow the instructions and links there.

I believe that you will end up at a page where you will enter your LiveID and
will then need to type in the characters from the CAPTCHA image to proceed.

You will then have 3 options:
Email a reset link
Security Question
Customer Support

The first two will likely not work if your account was compromised as you
believe.
So, you’ll select the 3rd option which will present you with a link.
That is the Windows Live Recovery process.
You need to carefully enter your information and provide as much data as
possible to *prove* without a doubt that the account is yours.
Once you fill in the form, you will arrive at a page where you are provided with
a PIN number. Write that PIN number down and do not lose it as you will need it
for the next step which could take 24 hours or more.
If you didn’t provide enough information on the form to verify your ownership,
you will get a reply denying the request *at your alternate contact address
provided in the first step.* If you provided enough information, you will get an
email with instructions on how to reset your account password with that PIN.

When you go through the reset form and arrive at the page with the PIN, you have
the option to contact Support. What you do is copy that PIN, check the little
box on the form and then click the button to contact support. This will launch a
forum post that uses your PIN to create a temporary user and it copies the form
data into the post. You can then click Reply and type a message to the Support
agent that will handle your case. You can provide as much additional information
in that reply as you want to help your case in recovering the account.

Assuming you are successful, immediately after logging in, go to your account
information and update all of your security information – security questions,
alternate email address, cell phone, trusted computer, etc. to make recovery
easy in the future.

-steve

samantha edwards <sammy...@hotmaill.co.uk> wrote:

Lattanaxai Khamsida

unread,

Sep 1, 2011, 11:10:11 PM9/1/11

to

please I need to unlock this acount

>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>>>> On Sunday, August 14, 2011 10:07 AM samantha edwards wrote:

>>>>>>>>>>>>>>>>>>>>>>>> hi i need a code to unblock my msn account please help me

>>>>>>>>>>>>>>>>>>>>>>>>> On Sunday, August 14, 2011 5:30 PM StephenB wrote:

>>>>>>>>>>>>>>>>>>>>>>>>> This newsgroup exists only on news servers that do not honor the remove group
>>>>>>>>>>>>>>>>>>>>>>>>> message. It is no longer originated on a Microsoft news server.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> The following was posted to the Microsoft.* newsgroups repeatedly:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> "Effective June 1, 2010 this newsgroup will be closed.
>>>>>>>>>>>>>>>>>>>>>>>>> Where Should I go with the Closure of this Newsgroup?
>>>>>>>>>>>>>>>>>>>>>>>>> Microsoft has a large selection of forums, many of which cover either the
>>>>>>>>>>>>>>>>>>>>>>>>> same or closely related technologies to the ones found in the newsgroups.
>>>>>>>>>>>>>>>>>>>>>>>>> The forums have seen amazing growth and are an excellent place to continue
>>>>>>>>>>>>>>>>>>>>>>>>> the discussion. We recommend that you start with
>>>>>>>>>>>>>>>>>>>>>>>>> http://windowslivehelp.com/"
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> If you are paying MSN account holder, you can also seek help at
>>>>>>>>>>>>>>>>>>>>>>>>> http://answers.msn.com
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Sorry to read that you are having problems with your Hotmail account.

>>>>>>>>>>>>>>>>>>>>>>>>> I don?t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail

>>>>>>>>>>>>>>>>>>>>>>>>> Support can assist you if the usual password reset means do not work.

>>>>>>>>>>>>>>>>>>>>>>>>> ?
>>>>>>>>>>>>>>>>>>>>>>>>> The account has likely been blocked for one of two reasons ? someone has tried

>>>>>>>>>>>>>>>>>>>>>>>>> to log in too many times with an incorrect password or Microsoft detected

>>>>>>>>>>>>>>>>>>>>>>>>> activity on the account that indicated that the account was compromised ? that

>>>>>>>>>>>>>>>>>>>>>>>>> is, someone was using the account to send out spam.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> This post is the one you want for a blocked account:
>>>>>>>>>>>>>>>>>>>>>>>>> http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> You need to go to #3 since you cannot access the account.
>>>>>>>>>>>>>>>>>>>>>>>>> That sends you here:
>>>>>>>>>>>>>>>>>>>>>>>>> https://account.live.com/resetpassword.aspx

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> There are 3 choices on that page, select the 3rd one.
>>>>>>>>>>>>>>>>>>>>>>>>> Follow the instructions and links there.

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> I believe that you will end up at a page where you will enter your LiveID and
>>>>>>>>>>>>>>>>>>>>>>>>> will then need to type in the characters from the CAPTCHA image to proceed.

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> You will then have 3 options:
>>>>>>>>>>>>>>>>>>>>>>>>> Email a reset link
>>>>>>>>>>>>>>>>>>>>>>>>> Security Question
>>>>>>>>>>>>>>>>>>>>>>>>> Customer Support

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> The first two will likely not work if your account was compromised as you
>>>>>>>>>>>>>>>>>>>>>>>>> believe.

>>>>>>>>>>>>>>>>>>>>>>>>> So, you?ll select the 3rd option which will present you with a link.

>>>>>>>>>>>>>>>>>>>>>>>>> That is the Windows Live Recovery process.
>>>>>>>>>>>>>>>>>>>>>>>>> You need to carefully enter your information and provide as much data as
>>>>>>>>>>>>>>>>>>>>>>>>> possible to *prove* without a doubt that the account is yours.
>>>>>>>>>>>>>>>>>>>>>>>>> Once you fill in the form, you will arrive at a page where you are provided with
>>>>>>>>>>>>>>>>>>>>>>>>> a PIN number. Write that PIN number down and do not lose it as you will need it
>>>>>>>>>>>>>>>>>>>>>>>>> for the next step which could take 24 hours or more.

>>>>>>>>>>>>>>>>>>>>>>>>> If you didn?t provide enough information on the form to verify your ownership,

>>>>>>>>>>>>>>>>>>>>>>>>> you will get a reply denying the request *at your alternate contact address
>>>>>>>>>>>>>>>>>>>>>>>>> provided in the first step.* If you provided enough information, you will get an
>>>>>>>>>>>>>>>>>>>>>>>>> email with instructions on how to reset your account password with that PIN.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> When you go through the reset form and arrive at the page with the PIN, you have
>>>>>>>>>>>>>>>>>>>>>>>>> the option to contact Support. What you do is copy that PIN, check the little
>>>>>>>>>>>>>>>>>>>>>>>>> box on the form and then click the button to contact support. This will launch a
>>>>>>>>>>>>>>>>>>>>>>>>> forum post that uses your PIN to create a temporary user and it copies the form
>>>>>>>>>>>>>>>>>>>>>>>>> data into the post. You can then click Reply and type a message to the Support
>>>>>>>>>>>>>>>>>>>>>>>>> agent that will handle your case. You can provide as much additional information
>>>>>>>>>>>>>>>>>>>>>>>>> in that reply as you want to help your case in recovering the account.

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> Assuming you are successful, immediately after logging in, go to your account

>>>>>>>>>>>>>>>>>>>>>>>>> information and update all of your security information ? security questions,

>>>>>>>>>>>>>>>>>>>>>>>>> alternate email address, cell phone, trusted computer, etc. to make recovery
>>>>>>>>>>>>>>>>>>>>>>>>> easy in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> -steve
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>

StephenB

unread,

Sep 2, 2011, 6:03:49 AM9/2/11

to

Lattanaxai Khamsida <latta...@hotmail.com> wrote:

>please I need to unlock this acount

Sorry to read that you are having problems with your Hotmail account.

I don’t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail

Support can assist you if the usual password reset means do not work.

The account has likely been blocked for one of two reasons – someone has tried

to log in too many times with an incorrect password or Microsoft detected

activity on the account that indicated that the account was compromised – that

is, someone was using the account to send out spam.

This post is the one you want for a blocked account:
http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

You need to go to #3 since you cannot access the account.
That sends you here:
https://account.live.com/resetpassword.aspx

Follow the instructions and links there.

If, after receiving a response from Support with the password reset, you still
cannot access the account, please post to the Windows Live forum for Account
issues: http://windowslivehelp.com

Assuming you are successful, immediately after logging in, go to your account

information and update all of your security information – security questions,

alternate email address, cell phone, trusted computer, etc. to make recovery
easy in the future.

-steve

--
Note that this newsgroup exists only on news servers that do not honor the

remove group message. It is no longer originated on a Microsoft news server.

The following was posted to the Microsoft.* newsgroups repeatedly:

"Effective June 1, 2010 this newsgroup will be closed.
Where Should I go with the Closure of this Newsgroup?
Microsoft has a large selection of forums, many of which cover either the
same or closely related technologies to the ones found in the newsgroups.
The forums have seen amazing growth and are an excellent place to continue
the discussion. We recommend that you start with
http://windowslivehelp.com/"

--

shiu narayan

unread,

Sep 3, 2011, 5:42:13 PM9/3/11

to

unblock me from my email

>> --
>> Stephen Boots
>> MVP Windows Live

>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>>>>> This newsgroup exists only on news servers that do not honor the remove group

>>>>>>>>>>>>>>>>>>>>>>>>> message. It is no longer originated on a Microsoft news server.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> The following was posted to the Microsoft.* newsgroups repeatedly:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> "Effective June 1, 2010 this newsgroup will be closed.
>>>>>>>>>>>>>>>>>>>>>>>>> Where Should I go with the Closure of this Newsgroup?
>>>>>>>>>>>>>>>>>>>>>>>>> Microsoft has a large selection of forums, many of which cover either the
>>>>>>>>>>>>>>>>>>>>>>>>> same or closely related technologies to the ones found in the newsgroups.
>>>>>>>>>>>>>>>>>>>>>>>>> The forums have seen amazing growth and are an excellent place to continue
>>>>>>>>>>>>>>>>>>>>>>>>> the discussion. We recommend that you start with
>>>>>>>>>>>>>>>>>>>>>>>>> http://windowslivehelp.com/"
>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>> If you are paying MSN account holder, you can also seek help at
>>>>>>>>>>>>>>>>>>>>>>>>> http://answers.msn.com
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>>>>>>>>>>>>>>>>>>>> Sorry to read that you are having problems with your Hotmail account.

>>>>>>>>>>>>>>>>>>>>>>>>> I don?t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail

>>>>>>>>>>>>>>>>>>>>>>>>> Support can assist you if the usual password reset means do not work.

>>>>>>>>>>>>>>>>>>>>>>>>> ?
>>>>>>>>>>>>>>>>>>>>>>>>> The account has likely been blocked for one of two reasons ? someone has tried

>>>>>>>>>>>>>>>>>>>>>>>>> to log in too many times with an incorrect password or Microsoft detected

>>>>>>>>>>>>>>>>>>>>>>>>> activity on the account that indicated that the account was compromised ? that

>>>>>>>>>>>>>>>>>>>>>>>>> is, someone was using the account to send out spam.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> This post is the one you want for a blocked account:
>>>>>>>>>>>>>>>>>>>>>>>>> http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

>>>>>>>>>>>>>>>>>>>>>>>>> ?

>>>>>>>>>>>>>>>>>>>>>>>>> You need to go to #3 since you cannot access the account.
>>>>>>>>>>>>>>>>>>>>>>>>> That sends you here:
>>>>>>>>>>>>>>>>>>>>>>>>> https://account.live.com/resetpassword.aspx

>>>>>>>>>>>>>>>>>>>>>>>>> ?
>>>>>>>>>>>>>>>>>>>>>>>>> There are 3 choices on that page, select the 3rd one.

>>>>>>>>>>>>>>>>>>>>>>>>> Follow the instructions and links there.

>>>>>>>>>>>>>>>>>>>>>>>>> Assuming you are successful, immediately after logging in, go to your account

>>>>>>>>>>>>>>>>>>>>>>>>> information and update all of your security information ? security questions,

>>>>>>>>>>>>>>>>>>>>>>>>> alternate email address, cell phone, trusted computer, etc. to make recovery
>>>>>>>>>>>>>>>>>>>>>>>>> easy in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> -steve
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> --

>>>>>>>>>>>>>>>>>>>>>>>>> Stephen Boots
>>>>>>>>>>>>>>>>>>>>>>>>> MVP Windows Live
>>>>>>>>>>>>>>>>>>>>>>>>> Windows Live OneCare/Live Mesh/MSE Forums Moderator
>>>>>>>>>>>>>>>>>>>>>>>>> sbo...@mvps.org

StephenB

unread,

Sep 4, 2011, 10:34:25 AM9/4/11

to

shiu narayan <sh...@live.com.au> wrote:

>unblock me from my email

Sorry to read that you are having problems with your Hotmail account.
I don’t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail

Support can assist you if the usual password reset means do not work.

The account has likely been blocked for one of two reasons – someone has tried

to log in too many times with an incorrect password or Microsoft detected

activity on the account that indicated that the account was compromised – that

is, someone was using the account to send out spam.

This post is the one you want for a blocked account:
http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41

You need to go to #3 since you cannot access the account.
That sends you here:
https://account.live.com/resetpassword.aspx

Follow the instructions and links there.

If, after receiving a response from Support with the password reset, you still
cannot access the account, please post to the Windows Live forum for Account
issues: http://windowslivehelp.com

Assuming you are successful, immediately after logging in, go to your account
information and update all of your security information – security questions,

alternate email address, cell phone, trusted computer, etc. to make recovery
easy in the future.

-steve

Note:

This newsgroup exists only on news servers that do not honor the remove group
message. It is no longer originated on a Microsoft news server.

The following was posted to the Microsoft.* newsgroups repeatedly:

"Effective June 1, 2010 this newsgroup will be closed.
Where Should I go with the Closure of this Newsgroup?
Microsoft has a large selection of forums, many of which cover either the
same or closely related technologies to the ones found in the newsgroups.
The forums have seen amazing growth and are an excellent place to continue
the discussion. We recommend that you start with
http://windowslivehelp.com/"

N. Miller

unread,

Sep 4, 2011, 1:54:04 PM9/4/11

to

On Sat, 03 Sep 2011 21:42:13 GMT, shiu narayan wrote:

> unblock me from my email

Post your username and password. We can't do anything without them. Well,
actually we can't do anything, anyway, because we aren't Microsoft.

Cody Cossairt

unread,

Sep 5, 2011, 9:34:24 PM9/5/11

to

My friend is locked out of his hotmail account and in turn his xbox live account. We have tried everything and need help unlocking the account. We have called Xbox support and they told us to come to the forums please if you can help please email me at sali...@hotmail.com

StephenB

unread,

Sep 6, 2011, 6:26:54 AM9/6/11

to

Cody Cossairt <sali...@hotmail.com> wrote:

>My friend is locked out of his hotmail account and in turn his xbox live account. We have tried everything and need help unlocking the account. We have called Xbox support and they told us to come to the forums please if you can help please email me at
>
>

They didn't say nntp newsgroup, they said forums. Which is unfortunate as they
should be able to deal with a LiveID issue at xbox support. (By the way, posting
your real email address to the newsgroups or forums is an invitation for
spammers and worse...)

Anyway:

Sorry to read that you are having problems with your Hotmail account.

I don’t work for Microsoft or Hotmail, but am a fellow user. Only Hotmail

Support can assist you if the usual password reset means do not work.

If you cannot reset the password through the usual means, see this page for
information on how to get help with it:

http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6

There is a form to use that Support will act on, but it can take more than a day
for them to deal with it. Be sure to enter both the account you cannot access

and another account where they can reach you. When you submit the form, be sure
to provide as much information as possible to help validate that you are indeed
the account owner.

If your reset request via the form submission is denied due to incomplete
information, you can attempt to submit the form again, providing additional
information.

You can also post a message to the forum for LiveID issues and Support can
initiate a secure and private conversation on the forums with you. -
http://windowslivehelp.com

Once you regain access to the account be sure to set an alternate email address
and secret questions and answers for account security at http://account.live.com

You may also want to review this from the Windows Live team:
http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/09/27/hotmail-security-updates-protect-you-from-account-hijackers.aspx

Good luck,

bheem chauhan

unread,

Sep 17, 2011, 10:32:57 AM9/17/11

to

PLEASE unlock my account so i can view the important documents for my work and studies, urgent!

my Id was bheemre...@hotmail.com
thank you very much
bheem

>> -steve
>>
>> --
>> Stephen Boots
>> MVP Windows Live

>>>>>>>>>>>>>>>> My case is similar to the other victims who have complained to hotmail or msn about their account being locked for unspecified reasons or reasons not known to them.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I had tried all methods listed in hotmail/msn but to no avail. The reset password section is more useless then it seems unless you have an alternate email (which i have and it seems to be be blocked too, for god's sake or maybe i have forgotten the password to it)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> PLEASE unlock my account so i can view the important documents for my work and studies, urgent!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Email: joshua...@hotmail.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please help, thanks!

>>>>>>>>>>>>>>>>> On Wednesday, October 13, 2010 9:44 PM Judie Edlin wrote:

>>>>>>>>>>>>>>>>> for some reason a new account was created that has none of my information in it...contacts, folders, etc.

>>>>>>>>>>>>>>>>>> On Wednesday, October 13, 2010 9:47 PM Judie Edlin wrote:

>>>>>>>>>>>>>>>>>> For some reason a new hotmail account was created that had none of my information in it, i.e. contacts, folders, etc. I was blocked out of my email account logged into my live.com account, reset password, and now I can't find my old account. This l happend 4 days after being locked out of hotmail entirely.

>>>>>>>>>>>>>>>>>>> On Friday, November 12, 2010 6:12 AM sammie dent wrote:

>>>>>>>>>>>>>>>>>>> hi can u help me my msn wont let me logo in to msn

>>>>>>>>>>>>>>>>>>>> On Monday, January 03, 2011 8:54 AM nandhini s wrote:

>>>>>>>>>>>>>>>>>>>> unknown person using my email thats why iam asking pls lock my email

>>>>>>>>>>>>>>>>>>>>> On Saturday, July 23, 2011 12:20 PM najerline polo perez wrote:

>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>> On Saturday, July 23, 2011 12:23 PM najerline polo perez wrote:

>>>>>>>>>>>>>>>>>>>>>> naya

>>>>>>>>>>>>>>>>>>>>>>> On Tuesday, August 02, 2011 4:38 AM terry wilkinson wrote:

>>>>>>>>>>>>>>>>>>>>>>> my hotmail account is still blocked after 1 day

>>>>>>>>>>>>>>>>>>>>>>>> On Sunday, August 14, 2011 10:07 AM samantha edwards wrote:

>>>>>>>>>>>>>>>>>>>>>>>> hi i need a code to unblock my msn account please help me

>>>>>>>>>>>>>>>>>>>>>>>>> On Sunday, August 14, 2011 5:30 PM StephenB wrote:

>>>>>>>>>>>>>>>>>>>>>>>>> This newsgroup exists only on news servers that do not honor the remove group
>>>>>>>>>>>>>>>>>>>>>>>>> message. It is no longer originated on a Microsoft news server.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> The following was posted to the Microsoft.* newsgroups repeatedly:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> "Effective June 1, 2010 this newsgroup will be closed.
>>>>>>>>>>>>>>>>>>>>>>>>> Where Should I go with the Closure of this Newsgroup?
>>>>>>>>>>>>>>>>>>>>>>>>> Microsoft has a large selection of forums, many of which cover either the
>>>>>>>>>>>>>>>>>>>>>>>>> same or closely related technologies to the ones found in the newsgroups.
>>>>>>>>>>>>>>>>>>>>>>>>> The forums have seen amazing growth and are an excellent place to continue
>>>>>>>>>>>>>>>>>>>>>>>>> the discussion. We recommend that you start with
>>>>>>>>>>>>>>>>>>>>>>>>> http://windowslivehelp.com/"
>>>>>>>>>>>>>>>>>>>>>>>>>