E-Mail problem

Uncle Sky

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Aug 19, 2010, 9:38:23 PM8/19/10

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I'm having a problem with my e-mail and don't know where to go for help.

I receive a newsletter daily from the Air Force. They recently changed
their address and since then it is always directed to my junk mail folder.

I added the address to my safe list and my newsletter list but it still
goes to junk mail.

Any ideas or at least directions to where I can get help?

TIA

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Uncle Sky

StephenB

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Aug 20, 2010, 4:40:28 AM8/20/10

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What is your email program - MSN Explorer, Hotmail.com, Windows Live Mail,
Outlook Express, other?
-steve

Uncle Sky<Uncl...@home.alone.invalid> wrote:

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Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org

Uncle Sky

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Aug 20, 2010, 9:23:00 AM8/20/10

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StephenB <sbo...@mvps.org> wrote:
> What is your email program - MSN Explorer, Hotmail.com, Windows Live
> Mail, Outlook Express, other?
> -steve
>
> Uncle Sky<Uncl...@home.alone.invalid> wrote:
>
> >I'm having a problem with my e-mail and don't know where to go for help.
> >
> >I receive a newsletter daily from the Air Force. They recently changed
> >their address and since then it is always directed to my junk mail
> >folder.
> >
> >I added the address to my safe list and my newsletter list but it still
> >goes to junk mail.
> >
> >Any ideas or at least directions to where I can get help?
> >
> >TIA

MSN Explorer but I thought they used Hotmail.

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Uncle Sky

StephenB

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Aug 20, 2010, 9:10:56 PM8/20/10

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Uncle Sky<Uncl...@home.alone.invalid> wrote:

Yes. MSN Explorer does use the Hotmail service.
Before opening MSN Explorer when you normally check your mail to view the
newsletter, have a look at www.hotmail.com in your web browser, if possible, to
see if the message is in the junk mail folder on the web. Since MSN Explorer
synchronizes with the server, you'd have to check the web site before opening
MSN Explorer.
It does sound like something about the mailing is triggering the junk filters,
despite the safe list. It is possible that the sending server changes for each
mailing, hence the reason that the "sender" in the safe list doesn't resolve it.
I don't have a solution for you, but will see if there's somewhere I can direct
you to have the sender contact MSN/Hotmail to do some global filtering to allow
the message to pass normally.
-steve

Uncle Sky

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Aug 21, 2010, 10:05:04 AM8/21/10

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Thanks.

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Uncle Sky

StephenB

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Sep 1, 2010, 8:01:01 PM9/1/10

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StephenB <sbo...@mvps.org> wrote:

Uncle Sky,
My apologies for leaving this deferred and unanswered for so long. I don't have
a direction to provide as of yet, but want to mention that I've been observing
some interesting filtering going on with Junk of late, too. I haven't poked at
the safe sender list side of things, but mail that should be recognized as
coming from Microsoft itself has been randomly classified as junk lately.

Uncle Sky

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Sep 1, 2010, 9:23:12 PM9/1/10

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Thanks for trying to help. I guess I'll just put up with it.

You suggsest I check hotmail before opening MSN. Since I use MSN to come on
line I don't see how I can check anything before I open it.

Not a big deal. Don't waste your time on it. I did contact the sender and
was told they had no other complaints.

Thanks again.

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Uncle Sky