RE: MSN Premium Email

[Donna]

See response from BeritB - I emailed him and he fixed it!
--
Donna

"J" wrote:

> Same problem here with the msn software. Only one email address out of 3 is
> doing giving me the error. I can get my email through hotmail but not in my
> msn software. I talked to tec support but it didnt fix it. I used the
> autocare and no luck and uninstalled and reinstalled the software ....no luck.
>
> J

[StephenB]

Glad to read that Berit was able to get it resolved for you. (Berit is a very
nice *she* by the way <g>, though I'm sure she doesn't mind...)
-steve

Donna <Do...@discussions.microsoft.com> wrote:

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh Forums Moderator
sbo...@mvps.org

[Chuck]

I have the same problem. I've been trying to speak with a human with no luck,
how can you help me fix this????

"Donna" wrote:

> I have an error on one of my @msn.com email addresses. On only one I get an
> error message in my inbox "user has maxed out their sync relationship quota"
> error code 0x85ad3206. I can see the email on Hotmail, but not under mail in
> MSN, which is where I want to read it. I have no problem on my other email
> addresses. I've tried MSN Support, who switch me to Verizon, who tell me to
> call MSN!
> --
> Donna

[StephenB]

On 4/14 Berit from MSN posted this regarding the issue:

"I will be glad to get this issue escalated internally, if you email the
affected msn username to my microsoft.com account (beritb)."

So, email the requested information to beritb
The rest of the email would be the @ symbol
and microsoft.com

She will help sort you out.

Alternatively, you can sign into http://support.msn.com and see your support
options as a subscriber.
-steve

Chuck <Ch...@discussions.microsoft.com> wrote:

--

[Norma]

"BeritB [MSFT]" wrote:

> Hi Donna,
>
> I am sorry that you are getting the run around. We have educated our
> partner support representatives on this issue, so it should have been handled
> by Verizon. However, in the interest of getting your email back to normal, I
> can escalate this internally.
> Please send the MSN username that is having the email issue to my
> microsoft.com email address (beritb).
>
> Thank you,
> Berit Benson
> Community Leader, MSN Internet Access
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.

[and J@discussions.microsoft.com R and J]

We are having exactly the same problem as Donna below is having, our email
address is kinc...@msn.com and we will check the homail account tomorrow.

Hopefully this can be resolved

[jophillips]

I have the same Problem - can you fix it please?

[BeritB [MSFT]]

Greetings,

Your account limit has been reset, so all should be well now.

Take care,
Berit

--
This posting is provided "AS IS" with no warranties, and confers no rights.

[BlueValleyK]

I am also having the same issue!!! Could someone please email me with some
help??

bluevall...@msn.com

This has been going on for over a week now & I am not getting my emails!

[StephenB]

Please contact support as your first avenue to resolve this problem. If you are
a MSN Dialup customer - http://support.msn.com for your support options.
-steve

jophillips <jophi...@discussions.microsoft.com> wrote:

--

[StephenB]

Please contact support as your first avenue to resolve this problem. If you are
a MSN Dialup customer - http://support.msn.com for your support options.
-steve

BlueValleyK <BlueV...@discussions.microsoft.com> wrote:

--

[B@discussions.microsoft.com Andy B]

same problem with this address andyba...@msn.com

"BeritB [MSFT]" wrote:

> Hi J,
>
> The Max Synch Relationship error is server based, so reinstalling the client
> will not fix it. We have a tool on our end that needs to be run. I aplogize
> if our support folks had you go through the reinstall.

>
> I will be glad to get this issue escalated internally, if you email the
> affected msn username to my microsoft.com account (beritb).
>

> Take care,
> Berit

> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>

[StephenB]

Support should be able to take care of this for you, Andy. If you run into a
roadblock, post back and Berit should see your post to follow up on it.

http://support.msn.com for your support options.
-steve

--

[Billie]

I am having the same problem. It sucks! I can't even access any of my
folders!

[StephenB]

Contact MSN Support to resolve this problem. http://support.msn.com - sign in
with your primary account login to see your support options. They need to reset
your account to correct this problem that is on the server.
-steve

Billie <Bil...@discussions.microsoft.com> wrote:

--

[robert]

Hi,

We're having trouble in MSN email. We're getting an error 0x85ad3206 saying
that User has maxed out their sync relationship quota. Customer can access
email through verizon webmail/netmail and not having problem with it. So,
basically the problem that our cx is having right now has something to do
with MSN browser or software. Can you help us with this.?

[StephenB]

You need to contact Verizon support, who can escalate to MSN support if they are
unable to reset the customer's email account.
-steve

robert <rob...@discussions.microsoft.com> wrote:

--

[ljo58]

I'm getting the same error message as everyone else. I called Qwest support
and they contacted MSN support. Qwest came back on and said MSN would take
care of the problem and to try my email in 20 min. Well it has been hours,
computer restarted and still same error message. Who is the one that can
resolve this?
Email: lj...@hotmail.com

Thanks,
Linda

[Unknown]

[Ma...@discussions.microsoft.com]

Hi...I am having the same problem as Donna...can you help?
Thank, Marcia

[Marcy]

I have spent literally all day with various support people trying to get this
fixed to no avail...now I no longer get the 0x85ad3206, but I get 0x85ad5100
and no emails show at all...please help...this has just been a mess...thank
you.

[StephenB]

Sadly, you will need to get back to Qwest and let them know that it is not fixed
yet, having them take it back to MSN if needed.
-steve

ljo58 <lj...@discussions.microsoft.com> wrote:

--

[StephenB]

As I indicated in the other reply, you need to continue to pester Support until
they fix the problem correctly on their end. :-(
-steve

Marcy <Ma...@discussions.microsoft.com> wrote:

--

[StephenB]

Marcia, it is a pain, but only support can help. If you are an MSN subscriber,
http://support.msn.com to see your support options. If your MSN account is
through a partner such as Verizon or Qwest, you must contact support for the
provider and they will need to escalate to MSN *for you* if they cannot reset
the account.
Unfortunately, even then it seems to be a mixed bag on how well MSN support does
in resetting the account to clear up the problem. It seems to take them a few
tries based on some reports here.
-steve

mkm...@msn.com <Ma...@discussions.microsoft.com> wrote:

--

[Marcy]

Stephen, I have had a horrible time, I have no where else to turn...I had to
call back to get msn partner support, this time got a girl with no command of
the english language at all - she told me to delete all of my other email
addresses!! that makes no sense, then I would have no email at all...I
asked her why this would make a difference after years of having these
addresses and she hung up on me!!! there has to be another way, as at this
rate it isn't getting fixed...suggestions?

[StephenB]

If you've seen the other posts made recently for the issue, you'll recognize
that Berit of MSN has commented on the problem and stepped in to help. I sent
her an email yesterday alerting her that there were many more cases being
reported and that Support seemed to be unable to resolve the problem
consistently. I haven't heard back yet, but believe that she will step in when
she sees my message and reviews these posts, including yours.
I'm sorry that you have been having such a hard time with this. You are correct,
deleting your email was not going to resolve it at all.
-steve

[D@discussions.microsoft.com Sue D]

I too have this error and am confused by this thread. I called Qwest, my DSL
provider, who looked up the error and indicated that MSN told them to have me
reinstall the client before they would escalate. I refused to reinstall
since this thread says its a server issue and that the 3rd party partners
have instructions on what to do. Qwest then escalated to MSN ... MSN said
they needed to escalate internally and it likely wouldn't be fixed for at
least 24 hours.. My ref# is 1103611241. It would seem with this many folks
getting the error message that the solution would be quick.

[StephenB]

I don't know what is involved in the reset, but it seems that your escalation
route sounds reasonable, though it isn't one that makes you happy until it is
resolved. And then you were still without email for a period that seems pretty
bad to me.
One thing that I don't recall mentioning through this series of posts is that
you should still be able to access your email by going to www.hotmail.com and
signing in with the email address (LiveID) and password for your account even
while the MSN Explorer client reports a sync error. I could be wrong on that,
though.
I'm sorry that you and others have encountered the problem and wish that I could
provide better news on the status and resolution, but I do suspect that
Microsoft/MSN is working to correct whatever is causing the problem so that it
doesn't impact many more people.
-steve

[Unknown]

Can you help me - I am receiving the same errors and verizon is sending me in
circles...revsburns@msn.com

[StephenB]

As I indicated in the other replies, you need to continue to pester Verizon
Support and demand that they escalate the problem to MSN Support *for you* and
then MSN Support needs to correct the problem. You will, unfortunately, possibly
get a runaround from MSN Support, too.
Sadly, I don't have a better solution, but I have contacted Berit to advise her
that the problem seems to be growing based on traffic here in this discussion
group.
Can you access your mail by signing into www.hotmail.com with your email
address.

-steve

revs...@msn.com <revs...@msn.com@discussions.microsoft.com> wrote:

--

[parrotthead1]

[parrotthead1]

I am having the exact same problem. Me e-mail address is
parrot...@msn.com. Help!

[StephenB]

You need to contact support. If you are a MSN subscriber, go to
http://support.msn.com and sign in with your primary address to see your support
options.
If you are a subscriber through a partner, Verizon, Qwest, etc, contact them and
do not let them refer you to MSN support, they need to escalate to MSN
themselves or fix it if the instructions have been made available to them.
-steve

parrotthead1 <parrot...@discussions.microsoft.com> wrote:

--

[DCR]

Hi. I am having the same problems with "northern...@msn.com" &
"DCRCre...@q.com

I would sure appreciated your help! Thank You! Delores Mathe

"BeritB [MSFT]" wrote:

> Hi Donna,
>
> I am sorry that you are getting the run around. We have educated our
> partner support representatives on this issue, so it should have been handled
> by Verizon. However, in the interest of getting your email back to normal, I
> can escalate this internally.
> Please send the MSN username that is having the email issue to my
> microsoft.com email address (beritb).
>
> Thank you,
> Berit Benson
> Community Leader, MSN Internet Access

> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>

[StephenB]

Have you contacted Qwest support? They should know how to resolve this error
condition in your account.
-steve

DCR <D...@discussions.microsoft.com> wrote:

--

Stephen Boots
MVP Windows Live

Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org

[Carolyn]

It is now end of August 2009 and I have also noticed over the past month I've
started getting the Error code: 0x85ad5100 and it locks my account saying it
can't send or receive email.

I don't have conclusive proof on this, but I think it has occurred all 3
times when I've tried to send emails with large attachments -- twice it was
an mp3 and once it was a pdf. Attachments were between 4-6 mb, which I
didn't think were that large and I could have sworn I've sent stuff that big
before without a problem.

Anyway, again, maybe I'm dreaming, but I think what fixed the issue was
sending an e-mail to myself from the locked account. It worked just now and
I'm pretty sure that's what I did last time it happened.

Just thought I'd post this in case it helps anyone. Anything's better than
having to navigate the so-called phone 'support' options.

[SheriL]

I found your thread after HOURS of stuggling to get help. Verizon refers me
to MSN for the same error message. Can you please escalate internally as you
did with the others on this thread?

[Sandra]

I am having this same problem. Who do I contact for help?
Sandra

[StephenB]

If you pay MSN for your subscription - http://support.msn.com
If you get MSN for free through your ISP, such as Verizon or Qwest, contact them
and don't let them send you to MSN support, they need to resolve it (they have
the ability) or escalate to MSN.
-steve

Sandra <San...@discussions.microsoft.com> wrote:

--

[T@discussions.microsoft.com Charlie T]

I have had the same problem for a month now and can't get anywhere with
Verizon or Microsoft. Where can we get this resolved?

[Jon]

: To fix the issue, we will need to refresh the local data store of the
account and regenerate the database files to make sure that it is
synchronizing properly with the servers.

Marcel: PART I. Delete old database files to refresh settings. This will
make the software regenerate a new file from the servers.

1. Sign out of MSN.
2. Set the computer to display hidden files and folders by following the
steps below:
a. Click on Start or Windows Orb then click on Control Panel.
b. In the Control Panel window, make sure that “Classic View” is selected on
the left column. If it is not, click on Classic View to activate it.
c. Double-click on the Folder Options icon.
d. In the Folder Options window, click on View at the top.
e. In the Advanced Settings section, look for Hidden files and folders.
Click on Show hidden files and folders just below it.
f. Uncheck Hide extensions for known file types and Hide protected operating
system files (Recommended).
g. Click ‘Yes’ to confirm.
h. Click Apply then OK. This will close the Folder Options window.
i. Close the Control Panel window.
3. Click on Start of Windows Orb, then type %USERPROFILE% in the Start
Search box at the bottom then click OK.
4. Double-click the AppData folder.
5. Double-click the Local folder.
6. Double-click the Microsoft folder.
7. Double-click the MSN folder.
8. Open the db30 folder
9. Select then Delete both the files with your MSN username that ends with
.sdf. To make it easier to look for the SDF files, please click on the top
most bar “Type”, to arrange the files according to file type.

Note:
The SDF file should be something like JLJeeper-msn-com.sdf
Please delete both SDF file.
10. Close Folder and then proceed to next PART.

PART II. Refresh the database folders.

1. If you are signed in to MSN, click Sign Out, and then click Sign out and
close.
2. Start MSN, but do not sign in. When the sign-in screen appears, press and
hold down the CTRL key, then press and hold down the SHIFT key, then press
the F9 key. You don’t have to worry about the prompt messages because all
information will be downloaded once the MSN Software resynchronizes.
3. When you are prompted to confirm your action, click Yes, and then click
Yes again.
4. Restart MSN, and then sign in.
5. Check your mail. You may need to wait for 10-15 minutes while the
software re-synchronizes all the information.

This is what fixed my MSN inbox eror

Jon

"StephenB" wrote:

> Support should be able to take care of this for you, Andy. If you run into a
> roadblock, post back and Berit should see your post to follow up on it.
> http://support.msn.com for your support options.
> -steve
>
> Andy B <Andy B...@discussions.microsoft.com> wrote:
>
> >same problem with this address andyba...@msn.com

> >
> >"BeritB [MSFT]" wrote:
> >
> >> Hi J,
> >>
> >> The Max Synch Relationship error is server based, so reinstalling the client
> >> will not fix it. We have a tool on our end that needs to be run. I aplogize
> >> if our support folks had you go through the reinstall.
> >>
> >> I will be glad to get this issue escalated internally, if you email the
> >> affected msn username to my microsoft.com account (beritb).
> >>
> >> Take care,
> >> Berit

> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no rights.
> >>
> >>
> >>

> >> "J" wrote:
> >>
> >> > Same problem here with the msn software. Only one email address out of 3 is
> >> > doing giving me the error. I can get my email through hotmail but not in my
> >> > msn software. I talked to tec support but it didnt fix it. I used the
> >> > autocare and no luck and uninstalled and reinstalled the software ....no luck.
> >> >
> >> > J
>

> --
> Stephen Boots
> MVP Windows Live

> Windows Live OneCare/Live Mesh Forums Moderator
> sbo...@mvps.org
>

[irw030370]

StephenB wrote on 04/15/2009 20:20 ET :
> Glad to read that Berit was able to get it resolved for you. (Berit is a very
> nice *she* by the way &lt;g&gt;, though I'm sure she doesn't mind...)
> -steve
>
> Donna wrote:
>
>> See response from BeritB - I emailed him and he fixed it!
>> Donna

>>
>>
>> &quot;J&quot; wrote:
>>
>>> Same problem here with the msn software. Only one email address out of 3
is
>>> doing giving me the error. I can get my email through hotmail but not in
my
>>> msn software. I talked to tec support but it didnt fix it. I used the

>>> autocare and no luck and uninstalled and reinstalled the software no luck.
>>>
>>> J

>>>
>>>
>>
>>
>
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare/Live Mesh Forums Moderator
>
>

Hi Stephen

Could BeritB fix for me too please???!!!!!!

I have two accounts, one premium (ianan...@hotmail.com) and one standard
(aympoetry) - the standard syncs using Office Outlook Connector &amp; the
premium won't!!

Please help :-(

Ian

[StephenB]

irw030370 <irw0...@domain-xyz.in> wrote:

Hello, Ian.
I can't speak for Berit, but I can post the information that she posted earlier
in the thread. Do note that you should first contact MSN Support as a Premium
customer - http://support.msn.com or post to http://windowslivehelp.com in the
Hotmail forums as Support has the ability to resolve this problem.
" "BeritB [MSFT]" wrote:

Hi J,

The Max Synch Relationship error is server based, so reinstalling the client
will not fix it. We have a tool on our end that needs to be run. I aplogize
if our support folks had you go through the reinstall.

I will be glad to get this issue escalated internally, if you email the
affected msn username to my microsoft.com account (beritb).

Take care,
Berit"

-steve
--

Stephen Boots
MVP Windows Live

Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org