Microsoft 2.4GHz Transceiver v5.0 driver installation (Arc Mouse)

[Mike Sampson]

Vista 32, SP1
Dell XPS M1730

Got an Arc Mouse. Plugged in the transceiver. The Found New Hardware window
popped up with the following options:
1) Locate and Install drier software
2) Ask me again later
3) Don't show this message again

Choose Option 1: asks for disk. I tell it I don't have it. Get options
a) Check for a solution (useless)
b) Browse my computer

Choose (b) - installs 'USB human interface device' and mouse doesn't work

Choose Options (2) or (3) above and 'Microsoft 2.4GHz Transceiver v5.0"
appears in device manager under 'other devices' but the properties -> general
tab indicates 'no driver selected for the device..." and the mouse doesn't
work.

The odd thing is, if I do a system restore, boot with the mouse transceiver
plugged in, the mouse works until I make one of the choices on the Found New
Hardware window.

Help?

Thanks!

[The Spider@discussions.microsoft.com Boris The Spider]

I have the same problem in a Dell XPS M1530 Vista 32 SP2
Any help are welcome
Thanks

[Cathy Moya [MS]]

Have you tried downloading the latest software drivers from the Microsoft
Hardware site? I'd install that and then plug the mouse in and see if that
helps.

http://www.microsoft.com/hardware/download/download.aspx?category=MK

--
Cathy Moya
Microsoft Hardware User Experience

www.microsoft.com/hardware
This posting is provided AS IS with no warranties and confers no rights.

"Boris The Spider" <Boris The Spi...@discussions.microsoft.com> wrote in
message news:4BC581FB-1BE9-418E...@microsoft.com...