Error 1720 during setup

Craig Lee

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Aug 26, 2002, 8:22:31 PM8/26/02

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Hi,

I am attempting to setup MIS 2002 on a Win2K Server (SP3) box and get an
error right after I start setup.

Error 1720. There is a problem with this Windows Installer package...<snip>

I then tried downloading the Eval and got the same error.

Any ideas? Not compatible with SP3?

Thanks,

cl.

Message has been deleted

Craig Lee

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Aug 27, 2002, 12:20:05 PM8/27/02

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1a. The server where I am trying to install MIS is:

System Information report written at: 08/27/2002 09:14:55 AM
[System Summary]

Item Value
OS Name Microsoft Windows 2000 Server
Version 5.0.2195 Service Pack 3 Build 2195
OS Manufacturer Microsoft Corporation
System Name NOXENGPROJ
System Manufacturer Dell Computer Corporation
System Model OptiPlex GX150
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 10 GenuineIntel ~930 Mhz
BIOS Version Phoenix ROM BIOS PLUS Version 1.10 A09
Windows Directory C:\WINNT
System Directory C:\WINNT\System32
Boot Device \Device\Harddisk0\Partition1
Locale United States
Time Zone Pacific Daylight Time
Total Physical Memory 521,744 KB
Available Physical Memory 263,892 KB
Total Virtual Memory 1,797,912 KB
Available Virtual Memory 1,286,436 KB
Page File Space 1,276,168 KB
Page File C:\pagefile.sys

1b. Exchange 2000 is running on a different box.
2. I tried installing from the MSDN CDs, then I downloaded the full version
from MSDN downloads, then I even tried downloading the Eval and all got the
same error. I have RC1 of .NET Server running on a separate box and go the
same error there.
3. I ran setup by itself and with the Server Sync Only option.
4. Windows installer says:
Checking Operating System Version
Checking verison of Windows Installer
Configuring Windows Installer
Preparing to Install...
Error 1720.
Dumps me to the Finish page, click Finish, exists.

Thanks,

cl.

"anthony" <ant...@vigneron.biz> wrote in message
news:a74d01c24da0$4d5a8800$9ae62ecf@tkmsftngxa02...
> hello,
>
> Can you confirm which versions of win2k server and
> exchange 2000 server are you running?
> Can you confirm which features are you trying to install?
> Also, can you clarify what you mean when you say
> "stops right after I start setup"
>
> Make sure you use the RTM evaluation copy (current
> download) not a beta copy of MMIS2002 EE.
>
> Anthony

> >.
> >

anthony

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Aug 27, 2002, 2:20:00 PM8/27/02

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Hello Craig,

Can you confirm what is the exchange 2000 Service pack you
are running?

Thanks,

Anthony Vigneron

>.
>

Craig Lee

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Aug 27, 2002, 2:30:31 PM8/27/02

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Exchange 2000 Sp1.

cl.

"anthony" <ant...@vigneron.biz> wrote in message

news:98c101c24df6$5b50f100$9ee62ecf@tkmsftngxa05...

Vanitha Prabhakaran

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Aug 27, 2002, 3:32:56 PM8/27/02

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Hi Craig,

I just responded on another thread. You can get this error if the machine
is not part of a domain.

Thanks
Vanitha.

Craig Lee

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Aug 27, 2002, 6:37:00 PM8/27/02

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The machine is part of our domain.

One tricky part:

- All of the users and machines exist in Domain A This managed by an NT4
Server.
- There is a separate Domain, B, that is managed by a W2K Server and is
running AD. This is where Exchange 2K lives as well.

The machine where I am trying to install MIS is on Domain A.

cl.

"Vanitha Prabhakaran" <van...@online.microsoft.com> wrote in message
news:8DcRvBgTCHA.2612@cpmsftngxa08...

Vanitha Prabhakaran

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Aug 29, 2002, 7:55:39 PM8/29/02

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Hi Craig,

MIS needs AD. It cannot be installed in an NT4 domain.

I assume you are following XADM: Associate an Exchange 2000 Mailbox with a
Windows NT User[exch2000kb]
ID: Q278888 to grant NT4 users rights to E2K mailboxes.

MIS hasn't been tested in this configuration, so it wouldn't be supported.

Best regards,
Vanitha
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