"the application volume license state is invalid"
Pete
Office 2007
Windows 7
I have reviewed the solution to this problem in a different thread.
However, I am not a MSDN customer and do not have access to the magical
software program that was mentioned in the thread. Is there some way to get
this fixed for us poor laymen who pay full price for software??? :) Can I
get the software fix downloaded and run it myself?
This problem started after I upgraded to Windows 7. All updates are current
on both Win 7 and Office 2007. All office products and MapPoint 2009 ran
perfectly after the upgrade - that is until sometime over this last weekend
when SOMETHING changed.
ALL office products and MapPoint worked fine until either the 29th or 30th.
Starting Monday morning all of the office products were trying to run the
Windows 2007 Installer upon loading. Reviewing the eventlog showed I was
getting 1001 and 1004 errors. That research led me to download and execute
the Installer Cleanup utility which I ran against the MapPoint 2009 entry in
the installer. All Office products immediately began loading without the
installer. However, MapPoint - even though all the software is still on the
PC - shows the above message when I try to start up the application.
I am on a business trip and do not have the MapPoint DVD so I am looking for
something that I can do to solve this problem without reloading everything!
Mark
support.
What was the "SOMETHING" that changed?
Prior to downloading the Installer Cleanup utility and when Office started
trying to run the Windows 2007 installer, was MapPoint also doing that or
was it giving you the license state is invalid error, OR did that error only
start after running the Cleanup?
-Mark
"Pete" <Pe...@discussions.microsoft.com> wrote in message
news:571C2983-2E6A-4A08...@microsoft.com...
Pete
working great one day and then the next all the office products starting
running the Windows 2007 Office installer. I made no software changes
personally between the two days. Only thing I did - looking back over the
events - is that I changed the User Account Control settings, turning them
off, so that MapPoint would recognize the GPS device. As soon as it
recognized the GPS device, I changed the UAC back to the recommended
settings. I KNOW that MapPoint worked OK after that, but I can't say that
the Office products worked because I didn't see any association between the
two at the time. Once the problem started, the installer ran for the office
suite, but MapPoint would still run OK. Only after hours of searching for a
solution on the Office Installer did I come upon the Installer Cleanup
solution which fixed the Office problem, but apparently BROKE MapPoint !!!
I called support and they said they would have to charge me 50+ dollars to
fix the problem. I was hoping for something in the "free" category :)!
"Mark" wrote:
> .
>
Mark
Did you go to the MapPoint Solution Center:
http://support.microsoft.com/ph/851#tab0 and use the Contact Microsoft link
at the top right to find out who to call?
Have you tried the Reliablity Manager in Win 7 to see what may have happened
around the time that this happened.
Start:
enter 'reliability' in the Start Search field
Start the Reliability and Performance Manager
Accept the UAC prompt
Select the Reliability Monitor and see what events, installs/uninstalls or
other problems may have occurred around the time of failure
-Mark
"Pete" <Pe...@discussions.microsoft.com> wrote in message
news:7B57D371-A364-4AD2...@microsoft.com...
Mark
can launch the Reliability Monitor from the 'reliability' search.
-Mark
"Mark" <ab...@abcd.com> wrote in message
news:eyCI7QSd...@TK2MSFTNGP04.phx.gbl...
Pete
I was hoping to get it done easier, but this looks like the only way to do
it. Will let you know if it fixes the problem.
"Mark" wrote:
> .
>