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Word, Excel and Powerpoint Crash at When Loading

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Needing...@officeformac.com

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May 19, 2010, 10:32:38 PM5/19/10
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Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Entourage works, but the other Microsoft Office 2008 products crash when loading. I noticed this shortly after I restored from a TimeMachine backup.
I have removed and reinstalled office many times from the original disc, but it doesn't fix it.

Here is the crash log:

Process: Microsoft Word [276]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.6 (12.1.6)
Build Info: Unknown-90218~0
Code Type: X86 (Native)
Parent Process: launchd [117]

Date/Time: 2010-05-19 20:31:05.183 -0600
OS Version: Mac OS X 10.6.3 (10D573)
Report Version: 6

Interval Since Last Report: 120208 sec
Crashes Since Last Report: 71
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: A5953DCD-AC20-4A26-A1FB-18BB9EDC2520

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Dyld Error Message:
  Symbol not found: __ZN7WebCore17CredentialStorage3getERKNS_15ProtectionSpaceE
  Referenced from: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
  Expected in: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
 in /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N, 2 GB
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000

CyberTaz

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May 20, 2010, 6:02:48 PM5/20/10
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This looks like your problem right here:

" Version: 12.1.6 (12.1.6) "

Office should be at the 12.2.4 update level. Restoring apps form time
machine can be risky business & remove/install *always* necessitates
reapplying updates as well. Unfortunately, all the actions you've taken may
have all the Office bits out of synch so another proper remove/install may
be in your future.

I'd suggest you post to the Office group rather than this out-of-the-way
"other products" group... [How did you manage to get here in the first
place?] They'll also want to know why you had to restore from Time Machine
in the first place - Was it a problem with Office or what?

Use this link & click on the "Office for Mac" icon at the top of the page or
on the " Go to the Office for Mac Forum" link in that section:

http://www.officeformac.com/productforums/

Regards |:>)
Bob Jones
[MVP] Office:Mac


On 5/19/10 10:32 PM, in article 59bb8...@webcrossing.JaKIaxP2ac0,

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