Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume

95 views
Skip to first unread message

deani...@officeformac.com

unread,
May 12, 2008, 10:50:18 AM5/12/08
to
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

This error message comes up when trying to load on the 12.0.1 upgrade.

"You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume. A version of the software required to install this update was not found on this volume."

I have tried re-installing 2008 again and also all the other recommendations offered by Microsoft, but to no avail.

Any ideas?

CyberTaz

unread,
May 12, 2008, 1:34:05 PM5/12/08
to
It sounds to me like you don't yet have the 2.1.1 update to AutoUpdate which
is required to install the Office 12.0.1 update. Download & apply it first:

<http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=31B
C88ED-DF2D-471A-B4B5-66C2A51C8BEA#viewer>

BTW - NEVER reinstall Office in an attempt to correct a problem except as a
last resort unless you *know* without a doubt that it is the appropriate
solution. Even then a proper un-install using Remove Office needs to be done
first. The only files that get replaced (if any) are ones that aren't
responsible for the problem. Fixes usually involve support files that don't
get replaced & reinstalling can actually compound the issue.

HTH |:>)
Bob Jones
[MVP] Office:Mac

On 5/12/08 10:50 AM, in article ee9b2...@webcrossing.caR9absDaxw,

Brad Baldwin

unread,
May 12, 2008, 2:23:44 PM5/12/08
to
Same issue for me. Reinstalled Office for Mac at recommendation of Apple Store Mac Genius. I updated to the new installer as you suggested. Same issue.

Installer message...

"Searching additional volumes..."

Ends with Red Exclamation point and message...

CyberTaz

unread,
May 12, 2008, 2:43:19 PM5/12/08
to
Hi Brad -

I sure hope all you folks have been going to the same Apple store - it would
be reassuring to believe that all the misinformation is emanating from only
one source rather than being widespread:-)

Your case sounds a little more involved, so try the method described here:

http://www.entourage.mvps.org/install/update.html#update_fails

HTH |:>)
Bob Jones
[MVP] Office:Mac

On 5/12/08 2:23 PM, in article ee9b...@webcrossing.caR9absDaxw, "Brad

William Smith

unread,
May 12, 2008, 9:55:09 PM5/12/08
to
deani...@officeformac.com wrote:

> This error message comes up when trying to load on the 12.0.1
> upgrade.
>
> "You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on
> this volume. A version of the software required to install this
> update was not found on this volume."
>
> I have tried re-installing 2008 again and also all the other
> recommendations offered by Microsoft, but to no avail.

Have a look at this blog post:

"Workaround when Updater fails"
<http://blog.entourage.mvps.org/2008/05/workaround_when_updater_fails.html>

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Brad Baldwin

unread,
May 13, 2008, 12:56:00 AM5/13/08
to
Another idea to help trigger for suggestions.

This install was purchased as an upgrade from Office 2004. I originally installed and Office 2004 was removed at the end of the install process. Is there any reason that this install would be looking for an instance of Office 2004 before applying the update?

> So my idea of "Genius" is crushed, eh?
>
> I have copied install to desktop, ejected DMG. Auto Update 2.1.1 installs correctly (confirm with About dialog showing correct version).
>
> However, I have no such luck when following prescribed suggestion to run install from my desktop (followed directions). The install application takes a very long time while it is checking for volumes to apply update to. Evently fails with same message:


>
> "You cannot install Microsoft Office 2008 for Mac 12.0.1 Update on this volume. A version of the software required to install this update was not found on this volume."
>

> I downloaded and ran your script. I get the following:
>
> Last update applied: Saturday, December 1, 2007 1
>
> Microsoft Entourage.app: 12.0.0
> Microsoft Excel.app: 12.0.0
> Microsoft Word.app: 12.0.0
> Microsoft PowerPoint.app: 12.0.0
> Microsoft Messenger.app: 6.0.3
> MicrosoftComponentPlugin:Saturday, December 1, 2007 1:49:30 AM
> Junk E-Mail Protection:Saturday, December 1, 2007 2:27:09 AM
> Mac OS X 10.5.2 (9C7010)
>
> What Next?
>
> Thanks for your help.


>
> > Hi Brad -
> >
> > I sure hope all you folks have been going to the same Apple store - it would
> > be reassuring to believe that all the misinformation is emanating from only
> > one source rather than being widespread:-)
> >
> > Your case sounds a little more involved, so try the method described here:
> >
> > <http://www.entourage.mvps.org/install/update.html#update_fails>
> >
> > HTH |:>)
> > Bob Jones
> > [MVP] Office:Mac
> >
> >
> >
> > On 5/12/08 2:23 PM, in article ee9b...@webcrossing.caR9absDaxw, "Brad

> > Baldwin" wrote:
> >
> > > Same issue for me. Reinstalled Office for Mac at recommendation of Apple Store
> > > Mac Genius. I updated to the new installer as you suggested. Same issue.
> > >
> > > Installer message...
> > >
> > > "Searching additional volumes..."
> > >
> > > Ends with Red Exclamation point and message...
> > >

deani...@officeformac.com

unread,
May 13, 2008, 4:03:08 AM5/13/08
to
I have tried all the suggestions above, but still to no avail......

I have done the same as Brad and others on the forum, not sure what else to try now?

Any other ideas, guys? (Please)

Keep smiling :)

Brad Baldwin

unread,
May 13, 2008, 6:40:03 PM5/13/08
to
Any next steps? Should I completely UNINSTALL / REMOVE and start over? I really would like to get this working.

Thanks,

Brad

Diane Ross

unread,
May 13, 2008, 6:57:41 PM5/13/08
to
"deani...@officeformac.com" wrote:

> I have tried all the suggestions above, but still to no avail......

Try the new 12.1.0 SP1

<http://blog.entourage.mvps.org/2008/05/office_2008_sp1_update_1210.html>

In case the above link does not work:

<http://tinyurl.com/3fukme>

--
Diane

deani...@officeformac.com

unread,
May 14, 2008, 5:13:30 AM5/14/08
to
Wow, i have downloaded the new 12.1.0 SP1 (many thanks Diane for the push in the right direction) and it works like a dream. 1st time, no problems whatsoever.

Microsoft have listened at last to us all.

Many thanks to all for your help on this.

Keep the faith.....

Brad Baldwin

unread,
May 14, 2008, 12:32:33 PM5/14/08
to
HURRAY! I'm alive and well. Thanks All. Thanks MSFT!

J._Lane_R...@officeformac.com

unread,
May 19, 2008, 3:11:26 PM5/19/08
to
get the same error message when trying to install SP1 12.1.0.:

"You cannot install Microsoft Office 2008 for Mac 12.1.0 Update on this volume. A version of the software required to install this update was not found on this volume."

Diane Ross

unread,
May 19, 2008, 6:30:52 PM5/19/08
to
"J._Lane_R...@officeformac.com" wrote:

<http://blog.entourage.mvps.org/2008/05/hot_topics_after_installing_sp1.html
>

In case the above link does not work:

<http://tinyurl.com/54cyuk>

--
Diane

wayrachaki

unread,
May 21, 2008, 11:17:05 AM5/21/08
to
On May 19, 5:30 pm, Diane Ross <di...@invalid.entourage.mvps.org>
wrote:

> "J._Lane_Randolph...@officeformac.com" wrote:
> > get the same error message when trying toinstallSP112.1.0.:
>
> > "YoucannotinstallMicrosoft Office 2008 for Mac 12.1.0 Update on this
> > volume. A version of the software required toinstallthis update was not
> > found on this volume."
>
> <http://blog.entourage.mvps.org/2008/05/hot_topics_after_installing_sp...

>
>
>
> In case the above link does not work:
>
> <http://tinyurl.com/54cyuk>
>
> --
> Diane

Has there been any resolution to this problem? I have tried the work-
around, and it still does not work.

POS.

PeterG Howard

unread,
May 21, 2008, 4:01:49 PM5/21/08
to
The auto update arrived on my desktop today and guess what-it cannot be installed-I have read the thread and its the same problem as others are having. What puzzles me is Microsoft has recognized I have Office 2008 to send me the update notification and then tells me I do not have Office 2008 when I attempt to install it!

PeterG

Diane Ross

unread,
May 21, 2008, 5:34:16 PM5/21/08
to
"PeterG Howard" wrote:

See the fixes here:

Hot Topics after installing SP1

<http://blog.entourage.mvps.org/2008/05/hot_topics_after_installing_sp1.html

Diane Ross

unread,
May 21, 2008, 5:36:32 PM5/21/08
to
"wayrachaki" wrote:

> Has there been any resolution to this problem? I have tried the work-
> around, and it still does not work.

Just to be clear....You dragged the installer to the desktop and tried to
install from that installer?

Let's eliminate user error.....

> Update version numbering 12.1.0 and 12.0.1 are apparently confusing some users
> trying to update to Office for Mac SP1 via Mactopia Downloads.
>
> If you receive this error, be sure you have downloaded the correct updater.
>
> File Name: Office2008-1210UpdateEN.dmg
> Version: 12.1.0
> Date Published: 5/13/2008

Have you.....

> Modified Office in any way? Like remove Languages from your computer.
>
> Installed Monolingual or Safari fix??
>
> Moved Office from the root Library folder.

Tips:

Apply the latest Apple Combo updater. It will overwrite files that might
have become corrupt. This could help your Office install.

Insert the Office install DVD and run the installer again over your current
install. If that fails...

1. Log out/in with Shift key held down to disable all applications
2. Run "Remove Office"..."Remove Office" can be found in the Additional
Tools folder inside the Office 2008 folder. /Applications/Microsoft Office
2008/Additional Tools/Remove Office/Remove Office.app
3. Go to Library/Receipts folder and remove any Microsoft packages
remaining.
4. Insert your Office 2008 DVD and install
5. Restart
6. AutoUpdate to SP1
7. Restart
8. Run Repair Permissions from Disk Utility

Let me know if any of this helps.

--
Diane

CyberTaz

unread,
May 21, 2008, 5:39:35 PM5/21/08
to
OK - so have you attempted any of the solutions offered in this same thread?
If not, that's where to start.

If you have tried them & they didn't work there must be something
*different* about your situation. If that's the case, post a NEW message
rather than tagging on to this one - your issue will just get lost within
the pile otherwise. Please specify what you've tried & what the result of
each effort was. We also need to know what version of OS X you're running as
well as what type of Mac you have.

Regards |:>)


Bob Jones
[MVP] Office:Mac

On 5/19/08 3:11 PM, in article ee9b2...@webcrossing.caR9absDaxw,
"J._Lane_R...@officeformac.com"

CyberTaz

unread,
May 21, 2008, 5:50:28 PM5/21/08
to
As I suggested to the poster that preceded yours, all known solutions are
documented within this same thread as well as several others. If you haven't
tried the suggestions offered here that's the place to start. "Read the
thread" won't solve the problem, you need to implement the suggestions:-)
They've worked for everyone so far, so if your issue actually *is* the same
they should work for you equally well.

If you have tried them all with no success your issue must involve different
circumstances in which case you'll be far better off submitting a NEW post
providing all particulars including what remedies you've tried & what the
results were. Otherwise you just get entangled & lost among the other
messages by jumping into a lengthy thread like this.

Regards |:>)
Bob Jones
[MVP] Office:Mac

On 5/21/08 4:01 PM, in article ee9b2...@webcrossing.caR9absDaxw, "PeterG

0 new messages